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Added 11 mins ago
FC
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FOUR20

Store Manager

Sylvan Lake, AB, Canada

$42,500 to $48,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $42,500 to $48,000 CAD / year
Job type: Full-time
Apply by: Mar 31, 2027
Posting language: English
Posted: Oct 2, 2026

Original job description

THE ROLE

Reporting to the Assistant District Manager, the Store Manager owns the day-to-day of the store and the performance of the team. You spend the majority of your time leading the floor - hiring, training, coaching and scheduling - while managing the store’s financial performance, customer experience, safety and compliance. You lead by example in line with FOUR20 values, always protecting the interests of the company, the team and the customer.

ESSENTIAL FUNCTIONS

The basics: your store is open, your people are safe, and compliance is upheld at all times

Submit the weekly recap (Forms) and timecards by Monday 12pm, and complete the monthly store standards audit and manager survey

Lead and coach through the company vision and core values; nurture a safe, inclusive environment

Cascade Hub-set targets to the team and lead the planning to achieve them: revenue, average basket value, labour and budget

Plan to Hub-set budgets and sales forecasts, in partnership with the District Manager

Approve store expenditures within budgetary limits and District Manager approval (supplies, equipment, expense items)

Provide consistent communication, coaching and feedback to hold the team accountable to results

Run the store’s feedback loop and meeting cadence: weekly recaps, monthly store-standards reviews, Store Manager and office-hours meetings, and town halls

On the sales floor 5 days a week, leading by example and coaching in the moment; accountable for training and customer experience

Train and hold the team accountable for exceptional service through flawless execution of our We Pass program

Own the selection, training and relationship management of your team

Lead inventory counting, management and order receiving for the store

Complete a full inventory count monthly, and run an audit count whenever variance exceeds the set threshold

Own inventory movement, analysis of inventory results, product destructions and return management

Maintain and monitor store inventory levels and support loss-prevention initiatives

Execute visual merchandising as outlined by the Hub

Unpack boxes for inventory as required (boxes can weigh up to 30 lbs)

Own daily scheduling, applying our labour-optimization practices to support a great customer experience

Ensure staff complete required training, onboarding and ongoing functional training

Keep the store clean, safe and presentable for customers

Manage vacation / LOA / sick requests and tracking, and timecard approval for your location

Partner with HR and the District Manager to process employee changes for timely, accurate pay

Support successful trainings and performance / development meetings

Ensure the team uses current systems (e.g., Lightspeed, ADP Workforce Now)

Maintain in-depth knowledge of products and industry-wide product knowledge

Build and maintain strong relationships within the local community

Lead emergency response - a core part of this role: set up structure for unplanned events, support and direct staff, and secure the location and the safety of people

Own inspection readiness (Compliance, OHS, etc.)

Keep the store compliance binder current and ensure compliance is executed on the floor day-to-day

Keep the Health & Safety board up to date

Complete reporting and ticketing in Jetdocs

Manage the local security system and building access

WHAT YOU BRING

2+ years’ experience leading in a retail setting

3+ years of proven experience in a retail supervisory role (required)

5 years of customer service experience in retail (preferred)

Understanding of budget concepts and familiarity with a P&L

Post-secondary education in a business-related field and / or formal sales training (preferred)

Familiarity with CRM systems an asset

Good computer skills (Excel, Word, Outlook); POS experience an asset

Excellent customer service and communication skills

Well organized, detail-oriented, and decisive under pressure

PROVINCIAL LICENSING & COMPLIANCE

This role supervises and/or manages retail employees.

Ontario only: Must hold - or be able to obtain - the Retail Manager Licence (RML / CRML) required by the AGCO to supervise or manage cannabis retail employees, prior to performing any supervisory duties. *Non-negotiable*

Must be of legal age and remain compliant with all provincial licensing, legal and company regulations for working in the cannabis industry.

WORK ENVIRONMENT

Must be able to move and work at different store locations within the city they were hired for

Flexible schedule including weekends, evenings and holidays; additional time as business needs require

Minimal to no travel required

PHYSICAL DEMANDS

Must be able to lift up to 30 lbs

Apply About employer

More about this job

Responsibilities

Lead daily store operations and team performance, including hiring, training, coaching, scheduling, customer experience, sales targets, and budget management. Oversee inventory, compliance, health and safety, emergency response, reporting, and local community relationships.

Requirements

Requires at least three years of retail supervisory experience and two or more years of retail leadership experience; five years of retail customer service experience is preferred. Candidates should understand budgets and P&L concepts, communicate and serve customers effectively, be organized and decisive, and hold or be able to obtain the required Ontario retail manager licence before performing supervisory duties.

Skills

Retail Store Management
Team Leadership
Hiring And Training
Coaching And Performance Management
Scheduling And Labour Optimization
Budgeting And Sales Forecasting
Customer Service
Inventory Management
Visual Merchandising
Loss Prevention
Regulatory Compliance
Health And Safety
Emergency Response
Communication
Point-Of-Sale Systems
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Cannabis Retail
Retail Manager Licence
AGCO
P&L
Budgeting
Sales Forecasting
Revenue Targets
Average Basket Value
Labour Optimization
Inventory Management
Inventory Audits
Visual Merchandising
Loss Prevention
Customer Experience
We Pass Program
Lightspeed
ADP Workforce Now
CRM Systems
Microsoft Excel
Microsoft Word
Microsoft Outlook
Jetdocs
Occupational Health And Safety
Compliance
Emergency Response
Timecard Approval
Employee Onboarding
Performance Development
Retail Operations

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