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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Added 5 mins ago
WK
dog kennel manager
Willchris Kennels Ltd
Surrey, BC
- Full-time
Added 5 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
AB · Edmonton, AB
- Full-time
Added 5 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Added 5 mins ago
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Retail Sales Associates
Lovisa
Winnipeg, MB
- Part-time
Support Store Manager with daily operations, reports, and special projects
Added 20 mins ago
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Scheduler - 2FT
SIGA
Lloydminster, SK
- Full-time
Reporting to the Scheduling Manager, this position will create the master scheduling plan of all casino staff and will understand the casino business model and importance of staffing to…
Added 35 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 35 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 35 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 35 mins ago
CC
Inventory Specialist
CareRx Corporation
Burnaby, BC
- $19 to $21 CAD / hour
- Full-time
The Inventory Specialist will be reporting to the Pharmacy Manager. The position is responsible for supporting the pharmacy's service offering by ensuring safe and efficient ordering,…
Added 35 mins ago
H
Psychologist PhD Senior
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the Program Manager, Kinetik Rehabilitation Services, and with clinical support from the Professional Leader of Psychology, the Senior Psychologist…
Added 35 mins ago
H
Respiratory Therapist Diploma
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Under the direction of the Manager, Respiratory Services, and the supervision of the Program Coordinators, the Respiratory Therapist is responsible for general and…
Added 35 mins ago
C
The Rec Room South Edmonton Common - Amusement Host/Cashier
Cineplex
AB · S. Edm. The Rec Room
- Part-time
…of Amusement Host – The Rec Room, reporting to the Amusement Manager. This position will be based at ourSouth Edmonton Common, 17 25 99…
Added 51 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 51 mins ago
CB
Sales Assistant- Full-Time with Benefits-Stoney Creek Commons (London)
COBS Bread
London, ON
- Full-time
Complimentary products on us every shift Career advancement opportunities - abound. Where do you see yourself? Your franchisee/manager has a vested interest in helping you craft your career
Added 51 mins ago
AE
Account Manager
Atlas Expedition
Langley (District), BC · Langley, BC
- Full-time
Role Description The Account Manager is a full-time hybrid role based in Langley, BC, with flexibility for some work-from-home days. In this role, the Account Manager manages a portfolio of…
Added 51 mins ago
ST
Director of Finance and Administration - $100K-$150K/yr in Curve Lake, ON!
Scout Talent
MB · Manitoba, Canada
- $100,000 to $150,000 CAD / year
- Full-time
Certified Aboriginal Financial Manager (CAFM) or Certified Aboriginal Professional Administrator (CAPA) designation
Added 51 mins ago
TG
Field Operations Manager (Downhole Completions)
TerraFerno Geothermal Solutions
Calgary, AB
- Full-time
Added 51 mins ago
E
Global R&D Manager
Epiroc
MB · Saint-Laurent, MB
- Full-time
As Global Research & Development (R&D) Manager, you will lead global research and development activities related to coring consumables, working closely with our teams at our manufacturing…
Added 51 mins ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 51 mins ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 1 hour ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 1 hour ago
DO
Director
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
A current CV detailing your skills, work history and key achievements. Please include contact details of two referees – ideally including your current or most recent line manager.
Added 1 hour ago
FI
Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY
Federated Insurance Company of Canada
Quebec, QC
- Full-time
What it’s like to be a Federated Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY?
Added 1 hour ago
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FOH Management - Assistant Manager
Moxies
Sherwood Park, AB
- Full-time
Working with the General Manager, some of your responsibilities will include:
Added 1 hour ago
OA
Financial Services Manager
O'Regan's Automotive Group
Dartmouth, NS
- Full-time
O’Regan’s Automotive Group is seeking a driven and enthusiastic Financial Services Manager to join our dynamic team. This isn’t just any job, it’s your chance to help customers make one of…

Fours

Customer Success Manager - Enterprise

Vancouver, BC, Canada

$100,000 to $120,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

First, What We’re Actually Doing

Fours (formerly Suger.io) helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems.

Today, we’re working 300 amazing customers, ranging from enterprises like Snowflake, Workday, Intel to the top AI-native companies like the main AI labs, Decagon, Glean, etc.

This position will be on a hybrid model, 4 days per week in our Vancouver office at 321 Water St.

Role Overview

We're hiring an Enterprise Customer Success Manager to join our growing CS team. You'll own a portfolio of strategic enterprise accounts, serving as the primary point of contact and driving onboarding, adoption, engagement, and retention across the full customer lifecycle.
This is a full-cycle role - you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term relationships with key stakeholders. You'll work closely with Sales, Product, and Engineering to ensure customers are successful and identify opportunities to expand their use of Suger.
You'll play a critical role in shaping our enterprise CS motion, balancing high-touch customer engagement with scalable processes and proactive account management.

What You'll Own

Account Ownership
- Own a book of Enterprise accounts from kickoff through renewal
- Be the primary point of contact for your accounts via Slack and our customer ticketing system
- Drive customer health, adoption, and retention across your book of business
- Identify upsell and expansion opportunities; proactively flag at-risk accounts
Ongoing Support & Success
- Serve as first responder for all inbound customer questions via Slack and our customer ticketing system
- Triage issues - resolve directly, loop in Product Support for bugs, or create Solutions Engineering requests in ClickUp
- Proactively introduce customers to new platform capabilities: funding portals, partner scoring, pipeline digests, automations
- Facilitate renewals and manage the renewal process in coordination with Account Management
- Maintain detailed account notes, implementation steps, and health tracking in our customer ticketing system
Knowledge Management & Scaled CS
- Contribute to internal documentation, playbooks, and help center content
- Respond to async customer questions with clear, thorough written guidance
- Participate in team syncs, CS biweeklies, and product feedback sessions

Who We’re Looking For

3+ years in Customer Success, Account Management, or a related customer-facing role - ideally in B2B SaaS or cloud
Experience managing enterprise customers and building relationships with multiple stakeholders
Excellent written and verbal English communication skills
Strong organizational and project management skills - able to manage complex customer relationships and implementations simultaneously
Proactive and strategic in identifying customer needs, risks, and opportunities before they become issues
Comfortable working cross-functionally with Sales, Product, and Engineering to solve customer needs

Why join us

Our salary range: CAD $100,000 - 120,000/year, depending on experience
Competitive compensation and equity plan.
Monthly office stipends for lunch and commute-related benefits
Full healthcare benefits - extended health care, dental, vision, and life insurance
High ownership and visibility across the company
Work closely with experienced startup operators and leadership
Top-notch team - You'll work with other top-tier talent, who have built large-scale enterprise SaaS products at top companies like Google, Meta, Microsoft, Salesforce, Confluent, Intuit, and more

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More about this job

Responsibilities

The Enterprise Customer Success Manager will own a portfolio of strategic accounts, managing the full customer lifecycle from onboarding to renewal. They will serve as the primary point of contact, driving product adoption and identifying expansion opportunities while collaborating with internal teams.

Requirements

Candidates must have 3+ years of experience in Customer Success or Account Management, ideally within the B2B SaaS or cloud industry. Strong organizational skills and the ability to manage complex enterprise relationships are essential for this role.

Skills

Customer success
Account management
B2B SaaS
Cloud marketplaces
Stakeholder management
Project management
Onboarding
Retention
Upselling
Strategic planning
Cross-functional collaboration
Technical support
Communication
Problem solving

Benefits

Equity plan
Monthly office stipends
Commute-related benefits
Extended health care
Dental insurance
Vision insurance
Life insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
B2B SaaS
Cloud Marketplaces
AWS
Azure
Google Cloud
Alibaba
Oracle
Snowflake
Enterprise
Onboarding
Retention
Upselling
Slack
ClickUp
Solutions Engineering
Product Support
Stakeholder Management
Project Management
Strategic Planning
Customer Lifecycle
Workflow Automation
AI
Integrations

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