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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Partner closely with the Product Owner, business stakeholders, technology teams, architects, vendors, and other delivery partners to coordinate priorities and maintain delivery alignment.
Added 54 mins ago
J
Back Office Support Specialist
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Back Office Support Specialist based in Canada.
Added 54 mins ago
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Care Partner
VMCH
Mulgrave, NS
- Full-time
As a Care Partner, you will be at the heart of our mission, empowering older adults to remain independent, safe and connected within their own homes and communities.
Added 54 mins ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in
Added 54 mins ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in
Added 54 mins ago
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Senior Software Engineer II - Platform & Enablement
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Software Engineer II – Platform & Enablement based…
Added 54 mins ago
J
Founder, Data Centre Buildout
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Founder, Data Centre Buildout based in Canada.
Added 54 mins ago
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Founding Engineer
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Founding Engineer based in Canada.
Added 54 mins ago
Transit Revenue Contract Coordinator
City of Edmonton
AB
Facilitate and lead regional U-Pass contract negotiations with post-secondary institutions and partner municipalities, including complex financial analysis
Added 1 hour ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Partner with hiring managers to understand workforce needs and develop effective recruitment strategies.
Added 1 hour ago
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Solutions Designer
Cisco
Toronto, ON
- Full-time
Technical Sales Leadership: Partner with Account Executives and cross-functional teams throughout the pre-sales cycle. Serve as the technical lead for discovery, solution design, customer…
Added 1 hour ago
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Solutions Designer
Cisco
Mississauga, ON
- Full-time
Technical Sales Leadership: Partner with Account Executives and cross-functional teams throughout the pre-sales cycle. Serve as the technical lead for discovery, solution design, customer…
Added 1 hour ago
ZG
Content Creator, Social & Digital
Zeno Group Canada
Toronto, ON
- Full-time
Creator Partnerships & Brand Activations: Partner with social and creator marketing teams to capture content at events, brand activations, creator collaborations and other campaign moments.
Added 1 hour ago
MC
Program Manager
MatchBox Consulting Group
Calgary, AB
- Contract
Partner with project sponsors, business leaders, project managers and other program managers to define scope, deliverables, resources, work plans, budgets and timelines.
Added 1 hour ago
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Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
Workday's Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in Canada. The role acts as a trusted advisor and executive liaison, dedicated to…
Added 1 hour ago
PV
Store Manager
Pet Valu
Vancouver, BC
- Full-time
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet…
Added 1 hour ago
M
Director, Operational Resilience
Medavie
Toronto, ON · ON · NB · NS · PE · NL · MBC ON Local Office Etobicoke
- Full-time
As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences…
Added 1 hour ago
C
Director, Chapter Lead, Sales & Advice Capability Development
CIBC
Toronto, ON
- Full-time
Partnership and delivery - Partner with Human Resources Learning & Development and other stakeholders to create continuity from onboarding through in-role mastery, and contribute specialist…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 1 hour ago
Chargé(e) de projet en environnement
WSP
Montreal, QC
Added 1 hour ago
A
Project Leader, R&D QA Operations
Apotex
Toronto, ON · North York, ON
- $83,958 to $139,930 CAD / year
…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…
Added 1 hour ago
A
Supervisor, Production
Apotex
Richmond Hill, ON
- $83,958 to $139,930 CAD / year
…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…
Added 2 hours ago
B&
Retail Brand Experience Supervisor-MAYFAIR SHOPPING CENTRE
Bath & Body Works
Victoria, BC
- $23.25 CAD / hour
- Full-time
Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
Added 2 hours ago
B&
Retail Assistant Manager (Assistant Brand Experience Leader)-MAYFAIR SHOPPING CENTRE
Bath & Body Works
Victoria, BC
- $22.75 to $28.55 CAD / hour
- Full-time
Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
Added 2 hours ago
B&
Retail Brand Experience Supervisor-SHERWAY GARDENS
Bath & Body Works
Toronto, ON · Etobicoke, ON
- $22.95 CAD / hour
- Full-time
Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.

Fours

Customer Success Manager - Enterprise

Vancouver, BC, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

First, What We’re Actually Doing

Fours (formerly Suger.io) helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems.

Today, we’re working 300 amazing customers, ranging from enterprises like Snowflake, Workday, Intel to the top AI-native companies like the main AI labs, Decagon, Glean, etc.

This position will be on a hybrid model, 4 days per week in our Vancouver office at 321 Water St.

Role Overview

We're hiring an Enterprise Customer Success Manager to join our growing CS team. You'll own a portfolio of strategic enterprise accounts, serving as the primary point of contact and driving onboarding, adoption, engagement, and retention across the full customer lifecycle.
This is a full-cycle role - you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term relationships with key stakeholders. You'll work closely with Sales, Product, and Engineering to ensure customers are successful and identify opportunities to expand their use of Suger.
You'll play a critical role in shaping our enterprise CS motion, balancing high-touch customer engagement with scalable processes and proactive account management.

What You'll Own

Account Ownership
- Own a book of Enterprise accounts from kickoff through renewal
- Be the primary point of contact for your accounts via Slack and our customer ticketing system
- Drive customer health, adoption, and retention across your book of business
- Identify upsell and expansion opportunities; proactively flag at-risk accounts
Ongoing Support & Success
- Serve as first responder for all inbound customer questions via Slack and our customer ticketing system
- Triage issues - resolve directly, loop in Product Support for bugs, or create Solutions Engineering requests in ClickUp
- Proactively introduce customers to new platform capabilities: funding portals, partner scoring, pipeline digests, automations
- Facilitate renewals and manage the renewal process in coordination with Account Management
- Maintain detailed account notes, implementation steps, and health tracking in our customer ticketing system
Knowledge Management & Scaled CS
- Contribute to internal documentation, playbooks, and help center content
- Respond to async customer questions with clear, thorough written guidance
- Participate in team syncs, CS biweeklies, and product feedback sessions

Who We’re Looking For

3+ years in Customer Success, Account Management, or a related customer-facing role - ideally in B2B SaaS or cloud
Experience managing enterprise customers and building relationships with multiple stakeholders
Excellent written and verbal English communication skills
Strong organizational and project management skills - able to manage complex customer relationships and implementations simultaneously
Proactive and strategic in identifying customer needs, risks, and opportunities before they become issues
Comfortable working cross-functionally with Sales, Product, and Engineering to solve customer needs

Why join us

Our salary range: CAD $100,000 - 120,000/year, depending on experience
Competitive compensation and equity plan.
Monthly office stipends for lunch and commute-related benefits
Full healthcare benefits - extended health care, dental, vision, and life insurance
High ownership and visibility across the company
Work closely with experienced startup operators and leadership
Top-notch team - You'll work with other top-tier talent, who have built large-scale enterprise SaaS products at top companies like Google, Meta, Microsoft, Salesforce, Confluent, Intuit, and more

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More about this job

Responsibilities

The Enterprise Customer Success Manager will own a portfolio of strategic accounts, managing the full customer lifecycle from onboarding to renewal. They will serve as the primary point of contact, driving product adoption and identifying expansion opportunities while collaborating with internal teams.

Requirements

Candidates must have 3+ years of experience in Customer Success or Account Management, ideally within the B2B SaaS or cloud industry. Strong organizational skills and the ability to manage complex enterprise relationships are essential for this role.

Skills

Customer success
Account management
B2B SaaS
Cloud marketplaces
Stakeholder management
Project management
Onboarding
Retention
Upselling
Strategic planning
Cross-functional collaboration
Technical support
Communication
Problem solving

Benefits

Equity plan
Monthly office stipends
Commute-related benefits
Extended health care
Dental insurance
Vision insurance
Life insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
B2B SaaS
Cloud Marketplaces
AWS
Azure
Google Cloud
Alibaba
Oracle
Snowflake
Enterprise
Onboarding
Retention
Upselling
Slack
ClickUp
Solutions Engineering
Product Support
Stakeholder Management
Project Management
Strategic Planning
Customer Lifecycle
Workflow Automation
AI
Integrations

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