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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 38 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 38 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will h
Added 38 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modern
Added 54 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modern
Added 54 mins ago
TG
Field Operations Manager (Downhole Completions)
TerraFerno Geothermal Solutions
Calgary, AB
- Full-time
Added 54 mins ago
E
Global R&D Manager
Epiroc
MB · Saint-Laurent, MB
- Full-time
Added 54 mins ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
Added 54 mins ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
Added 1 hour ago
DO
Director
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Added 1 hour ago
MC
Project Manager
MatchBox Consulting Group
Vancouver, BC
- Contract
MatchBox Consulting Group is currently seeking a Project Manager for a 6 month contract role with a client of ours located in Vancouver
Added 1 hour ago
CO
Coordinator, Special Projects
City of Brampton
Brampton, ON
- Full-time
Added 1 hour ago
MC
Project Manager - Infrastructure
MatchBox Consulting Group
Burnaby, BC
- Contract
MatchBox Consulting Group is seeking a Senior Project Manager – Infrastructure to support one of British Columbia's largest utility providers.
Added 1 hour ago
MC
Program Manager
MatchBox Consulting Group
Calgary, AB
- Contract
MatchBox Consulting Group is currently seeking a Program Manager for a 12 month contract with a client of ours located in Calgary
Added 1 hour ago
W
Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
Added 1 hour ago
UO
Manager, Accreditation Pharm D and Graduate Studies
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Added 1 hour ago
UO
Senior Instructor, Clinical Simulation Laboratory, Nursing
University of Ottawa
Ottawa, ON
- Part-time
Added 1 hour ago
DG
Electrical & Instrumentation Estimator
DCM Group Inc.
Sherwood Park, AB
- Full-time
Added 1 hour ago
P
Logistics Coordinator
PixMob
Montreal, QC
- Temporary
Added 1 hour ago
Engineer
Toronto Hydro
Toronto, ON
Added 2 hours ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Added 2 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Added 2 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 2 hours ago
R|
Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 2 hours ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Added 2 hours ago
TH
Millwork Sales Specialist Full-Time - 7258 Lloydminster
The Home Depot
Lloydminster, SK
- Full-time

Fours

Customer Success Manager - Enterprise

Vancouver, BC, Canada

$100,000 to $120,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

First, What We’re Actually Doing

Fours (formerly Suger.io) helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems.

Today, we’re working 300 amazing customers, ranging from enterprises like Snowflake, Workday, Intel to the top AI-native companies like the main AI labs, Decagon, Glean, etc.

This position will be on a hybrid model, 4 days per week in our Vancouver office at 321 Water St.

Role Overview

We're hiring an Enterprise Customer Success Manager to join our growing CS team. You'll own a portfolio of strategic enterprise accounts, serving as the primary point of contact and driving onboarding, adoption, engagement, and retention across the full customer lifecycle.
This is a full-cycle role - you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term relationships with key stakeholders. You'll work closely with Sales, Product, and Engineering to ensure customers are successful and identify opportunities to expand their use of Suger.
You'll play a critical role in shaping our enterprise CS motion, balancing high-touch customer engagement with scalable processes and proactive account management.

What You'll Own

Account Ownership
- Own a book of Enterprise accounts from kickoff through renewal
- Be the primary point of contact for your accounts via Slack and our customer ticketing system
- Drive customer health, adoption, and retention across your book of business
- Identify upsell and expansion opportunities; proactively flag at-risk accounts
Ongoing Support & Success
- Serve as first responder for all inbound customer questions via Slack and our customer ticketing system
- Triage issues - resolve directly, loop in Product Support for bugs, or create Solutions Engineering requests in ClickUp
- Proactively introduce customers to new platform capabilities: funding portals, partner scoring, pipeline digests, automations
- Facilitate renewals and manage the renewal process in coordination with Account Management
- Maintain detailed account notes, implementation steps, and health tracking in our customer ticketing system
Knowledge Management & Scaled CS
- Contribute to internal documentation, playbooks, and help center content
- Respond to async customer questions with clear, thorough written guidance
- Participate in team syncs, CS biweeklies, and product feedback sessions

Who We’re Looking For

3+ years in Customer Success, Account Management, or a related customer-facing role - ideally in B2B SaaS or cloud
Experience managing enterprise customers and building relationships with multiple stakeholders
Excellent written and verbal English communication skills
Strong organizational and project management skills - able to manage complex customer relationships and implementations simultaneously
Proactive and strategic in identifying customer needs, risks, and opportunities before they become issues
Comfortable working cross-functionally with Sales, Product, and Engineering to solve customer needs

Why join us

Our salary range: CAD $100,000 - 120,000/year, depending on experience
Competitive compensation and equity plan.
Monthly office stipends for lunch and commute-related benefits
Full healthcare benefits - extended health care, dental, vision, and life insurance
High ownership and visibility across the company
Work closely with experienced startup operators and leadership
Top-notch team - You'll work with other top-tier talent, who have built large-scale enterprise SaaS products at top companies like Google, Meta, Microsoft, Salesforce, Confluent, Intuit, and more

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More about this job

Responsibilities

The Enterprise Customer Success Manager will own a portfolio of strategic accounts, managing the full customer lifecycle from onboarding to renewal. They will serve as the primary point of contact, driving product adoption and identifying expansion opportunities while collaborating with internal teams.

Requirements

Candidates must have 3+ years of experience in Customer Success or Account Management, ideally within the B2B SaaS or cloud industry. Strong organizational skills and the ability to manage complex enterprise relationships are essential for this role.

Skills

Customer success
Account management
B2B SaaS
Cloud marketplaces
Stakeholder management
Project management
Onboarding
Retention
Upselling
Strategic planning
Cross-functional collaboration
Technical support
Communication
Problem solving

Benefits

Equity plan
Monthly office stipends
Commute-related benefits
Extended health care
Dental insurance
Vision insurance
Life insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
B2B SaaS
Cloud Marketplaces
AWS
Azure
Google Cloud
Alibaba
Oracle
Snowflake
Enterprise
Onboarding
Retention
Upselling
Slack
ClickUp
Solutions Engineering
Product Support
Stakeholder Management
Project Management
Strategic Planning
Customer Lifecycle
Workflow Automation
AI
Integrations

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