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Added 23 mins ago
C
Implementation Specialist
ChannelEngine
Toronto, ON
- Full-time
Lead end-to-end customer onboarding: own the full implementation lifecycle for your accounts, from technical discovery and integration design through to go-live and handoff to Customer…
Added 52 mins ago
M
Senior Manager, Innovation Development
MNP
Calgary, AB
- Full-time
Lead the end‑to‑end development lifecycle for new innovation‑driven products and solutions, defining the technical vision, architecture direction, and engineering approach
Added 52 mins ago
NB
DevSecOps Technical Lead, Cryptography
National Bank of Canada
Montreal, QC
- Full-time
A career as a DevSecOps Technical Lead, Cryptography within the Data Protection and Cryptography team at National Bank means acting as a specialist responsible for the evolution, security,…
Added 10 hours ago
C
Manager, Engineering
Cvent
Fredericton, NB
- Full-time
We’re looking for a hands-on Engineering Manager to lead one or more Registration sprint teams - someone who combines strong people leadership with technical credibility. You will be…
Added 10 hours ago
NI
Account Manager
Network Innovations
Calgary, AB
- Full-time
…uncover new territory opportunities, and deliver cutting-edge hybrid connectivity solutions (fiber, cellular, wireless, and satellite). If you excel at translating complex technical…
Added 11 hours ago
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Customer Success Manager - Enterprise
Fours
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
This is a full-cycle role - you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term…
Added 11 hours ago
F
Senior Solutions Engineer
Fours
Vancouver, BC
- $120,000 to $150,000 CAD / year
- Full-time
This is a hands-on, deeply technical role, not a support or pre-sales position. You’ll partner with engineering teams to design, build, and launch complex integrations on top of Suger’s…
Added 14 hours ago
A
Senior AI Architect
AltaML
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
This is a hybrid technical and commercial role. You are accountable for architecting sound, secure, and scalable agentic systems - while ensuring they deliver adoption, ROI, and lifecycle…
Added 15 hours ago
EM
Robotics Software Engineer
Elementiam Materials & Manufacturing Inc
AB · Edmonton, AB
- Contract
You’ll lead the development of our core software as part of a strong engineering team.. Alongside experts in robotics and 3D vision, you’ll focus on the technical heart of the company: the…
Added 17 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Remote, Canada
- $175,000 to $210,000 CAD / year
- Full-time
- Remote
Job Title: Principal Software Engineer - Zynque
Added 19 hours ago
C
Quality Engineering (EPMT - US)
CGI
Toronto, ON
- Full-time
Disclaimer : Use of the term ‘engineering’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices…
Added 20 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The successful candidate will lead the identification, assessment, prioritization, delivery, adoption, and continuous improvement of enterprise AI initiatives. This role will work closely…
Added 20 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The successful candidate will lead the identification, assessment, prioritization, delivery, adoption, and continuous improvement of enterprise AI initiatives. This role will work closely…
Added 20 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The successful candidate will lead the identification, assessment, prioritization, delivery, adoption, and continuous improvement of enterprise AI initiatives. This role will work closely…
Added 1 day ago
CP
AI Product Owner
Constellation Payments
Toronto, ON
- Full-time
3+ years as a Product Owner, Technical Product Manager or equivalent, owning a backlog and delivering software with an Agile engineering team.
Added 1 day ago
A
Principal, AI Agent Control & Governance
ATB
Edmonton, AB · Calgary, AB
- Full-time
As ATB’s next Principal, AI Agent Control & Governance you will hold end-to-end operational and technical accountability for how AI tools, frontier models, and autonomous agents operate…
Added 1 day ago
S&
Lead Piping Stress Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Provides senior level technical direction and supervision to the project team members in his/her discipline. Establishes project task schedules and budgets for his/her discipline to meet…
Added 1 day ago
S&
Lead EHV Transmission Line Engineer 2 - Grid
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Lead the design of transmission lines in the 69kV to 765kV range.
Added 1 day ago
S&
Lead Structural Engineer 1 - Nuclear
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
This is a Project Lead Structural Engineer position that offers a variety of interesting and challenging opportunities in structural engineering and will provide an excellent opportunity to…
Added 1 day ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The successful candidate will lead the identification, assessment, prioritization, delivery, adoption, and continuous improvement of enterprise AI initiatives. This role will work closely…
Added 1 day ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The successful candidate will lead the identification, assessment, prioritization, delivery, adoption, and continuous improvement of enterprise AI initiatives. This role will work closely…
Added 1 day ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The successful candidate will lead the identification, assessment, prioritization, delivery, adoption, and continuous improvement of enterprise AI initiatives. This role will work closely…
Added 1 day ago
AI
Lead Electrical Engineer
Aversan Inc.
Mississauga, ON
- $130,000 to $140,000 CAD / year
- Full-time
Aversan Inc. () is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to…
Added 1 day ago
M
Cloud Solution Architect - AI Apps
Microsoft
Calgary, AB · Vancouver, BC
- Full-time
…platform. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure and GitHub…
Added 1 day ago
TL
Manager, Commercial Expansion
Teli Labs
Vancouver, BC
- Full-time
Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to…

Fours

Customer Success Manager - Enterprise

Vancouver, BC, Canada

$100,000 to $120,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

First, What We’re Actually Doing

Fours (formerly Suger.io) helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems.

Today, we’re working 300 amazing customers, ranging from enterprises like Snowflake, Workday, Intel to the top AI-native companies like the main AI labs, Decagon, Glean, etc.

This position will be on a hybrid model, 4 days per week in our Vancouver office at 321 Water St.

Role Overview

We're hiring an Enterprise Customer Success Manager to join our growing CS team. You'll own a portfolio of strategic enterprise accounts, serving as the primary point of contact and driving onboarding, adoption, engagement, and retention across the full customer lifecycle.
This is a full-cycle role - you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term relationships with key stakeholders. You'll work closely with Sales, Product, and Engineering to ensure customers are successful and identify opportunities to expand their use of Suger.
You'll play a critical role in shaping our enterprise CS motion, balancing high-touch customer engagement with scalable processes and proactive account management.

What You'll Own

Account Ownership
- Own a book of Enterprise accounts from kickoff through renewal
- Be the primary point of contact for your accounts via Slack and our customer ticketing system
- Drive customer health, adoption, and retention across your book of business
- Identify upsell and expansion opportunities; proactively flag at-risk accounts
Ongoing Support & Success
- Serve as first responder for all inbound customer questions via Slack and our customer ticketing system
- Triage issues - resolve directly, loop in Product Support for bugs, or create Solutions Engineering requests in ClickUp
- Proactively introduce customers to new platform capabilities: funding portals, partner scoring, pipeline digests, automations
- Facilitate renewals and manage the renewal process in coordination with Account Management
- Maintain detailed account notes, implementation steps, and health tracking in our customer ticketing system
Knowledge Management & Scaled CS
- Contribute to internal documentation, playbooks, and help center content
- Respond to async customer questions with clear, thorough written guidance
- Participate in team syncs, CS biweeklies, and product feedback sessions

Who We’re Looking For

3+ years in Customer Success, Account Management, or a related customer-facing role - ideally in B2B SaaS or cloud
Experience managing enterprise customers and building relationships with multiple stakeholders
Excellent written and verbal English communication skills
Strong organizational and project management skills - able to manage complex customer relationships and implementations simultaneously
Proactive and strategic in identifying customer needs, risks, and opportunities before they become issues
Comfortable working cross-functionally with Sales, Product, and Engineering to solve customer needs

Why join us

Our salary range: CAD $100,000 - 120,000/year, depending on experience
Competitive compensation and equity plan.
Monthly office stipends for lunch and commute-related benefits
Full healthcare benefits - extended health care, dental, vision, and life insurance
High ownership and visibility across the company
Work closely with experienced startup operators and leadership
Top-notch team - You'll work with other top-tier talent, who have built large-scale enterprise SaaS products at top companies like Google, Meta, Microsoft, Salesforce, Confluent, Intuit, and more

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More about this job

Responsibilities

The Enterprise Customer Success Manager will own a portfolio of strategic accounts, managing the full customer lifecycle from onboarding to renewal. They will serve as the primary point of contact, driving product adoption and identifying expansion opportunities while collaborating with internal teams.

Requirements

Candidates must have 3+ years of experience in Customer Success or Account Management, ideally within the B2B SaaS or cloud industry. Strong organizational skills and the ability to manage complex enterprise relationships are essential for this role.

Skills

Customer success
Account management
B2B SaaS
Cloud marketplaces
Stakeholder management
Project management
Onboarding
Retention
Upselling
Strategic planning
Cross-functional collaboration
Technical support
Communication
Problem solving

Benefits

Equity plan
Monthly office stipends
Commute-related benefits
Extended health care
Dental insurance
Vision insurance
Life insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
B2B SaaS
Cloud Marketplaces
AWS
Azure
Google Cloud
Alibaba
Oracle
Snowflake
Enterprise
Onboarding
Retention
Upselling
Slack
ClickUp
Solutions Engineering
Product Support
Stakeholder Management
Project Management
Strategic Planning
Customer Lifecycle
Workflow Automation
AI
Integrations

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