Jobs in Canada

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Added 41 mins ago
TS
Thrift Store Worker
The Salvation Army Canada and Bermuda Territory
Fort McMurray, AB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 57 mins ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
Support process improvements, reporting frameworks, and operating models to improve scalability and partner experience
Added 57 mins ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
Support process improvements, reporting frameworks, and operating models to improve scalability and partner experience
Added 1 hour ago
FI
Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY
Federated Insurance Company of Canada
Quebec, QC
- Full-time
Maintain exceptional working relationships with clients, Sales staff, and Underwriting personnel.
Added 1 hour ago
C
Solutions Designer
Cisco
Toronto, ON
- Full-time
As a Solutions Designer, you will combine technical expertise, consultative engagement, and business acumen to help customers address complex operational and technology challenges. Working…
Added 1 hour ago
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Solutions Designer
Cisco
Mississauga, ON
- Full-time
As a Solutions Designer, you will combine technical expertise, consultative engagement, and business acumen to help customers address complex operational and technology challenges. Working…
Added 2 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with…
Added 2 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with…
Added 4 hours ago
J
Senior Director, Engineering
Jobgether
Canada
- Full-time
…will lead multidisciplinary memory design teams and shape the technical roadmap across multiple process technologies. You will oversee the development of SRAM, ROM, register files, and…
Added 4 hours ago
AC
Associate Manager, Subscriptions
Arts Club Theatre Company
Vancouver, BC
- $56,000 to $62,000 CAD / year
- Full-time
…candidate is experienced in customer data segmentation, ticket sales, and growing a subscriber base. They will have an analytical and results-oriented mindset, an aptitude for complex sales…
Added 4 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- $50,000 to $100,000 CAD / year
- Full-time
At City Wide, you'll find a high-energy, sales-driven environment that combines high expectations with coaching, team support, and a positive workplace atmosphere.
Added 4 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
At City Wide, you'll find a high-energy, sales-driven environment that combines high expectations with coaching, team support, and a positive workplace atmosphere.
Added 4 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- $50,000 to $100,000 CAD / year
- Full-time
At City Wide, you'll find a high-energy, sales-driven environment that combines high expectations with coaching, team support, and a positive workplace atmosphere.
Added 5 hours ago
CH
HVAC Salesperson
Climeron Heating, Cooling & Plumbing
Toronto, ON
- Contract
…product education, explain maintenance and service options, and support customers in understanding long-term value and performance. This position also requires accurate documentation of…
Added 5 hours ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
Assist sales team on technical project labour and material estimates in addition to service-related proposals.
Added 5 hours ago
C
Security Systems Technical Lead
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Job Description: Convergint is looking for a Security Technical Lead to join our amazing culture in our Calgary, AB location. As the Security Technical Lead, you will be responsible for…
Added 5 hours ago
C
Estimator - Building Automation
Convergint
Calgary, AB · CA AB Calgary
- Full-time
…culture in our Calgary, AB location. In this role, you will support the sales team by analyzing project requirements, specifications, and technical documents to understand scope, risks, and…
Added 5 hours ago
CF
Sales Associate
Canadian Forces Morale and Welfare Services (CFMWS)
Borden, ON
- Part-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 5 hours ago
CF
Sales Associate
Canadian Forces Morale and Welfare Services (CFMWS)
Moose Jaw, SK
- Part-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 5 hours ago
CF
Department Associate (4)
Canadian Forces Morale and Welfare Services (CFMWS)
Saint-Gabriel-de-Valcartier, QC · Valcartier
- Full-time
…shelves are stocked, and faced, and properly signed. You provide technical and professional guidance on sales and products and deal with customer concerns or complaints to ensure customer…
Added 5 hours ago
CF
Department Associate
Canadian Forces Morale and Welfare Services (CFMWS)
Petawawa, ON
- Part-time
…shelves are stocked, and faced, and properly signed. You provide technical and professional guidance on sales and products and deal with customer concerns or complaints to ensure customer…
Added 5 hours ago
CF
Acting Shift Supervisor
Canadian Forces Morale and Welfare Services (CFMWS)
Saint-Gabriel-de-Valcartier, QC · Valcartier
- Part-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 5 hours ago
CF
Bartender
Canadian Forces Morale and Welfare Services (CFMWS)
Halifax, NS
- Part-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 5 hours ago
CF
Sales Associate
Canadian Forces Morale and Welfare Services (CFMWS)
Petawawa, ON
- Part-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 5 hours ago
CF
Home and Electronics Sales Associate (4)
Canadian Forces Morale and Welfare Services (CFMWS)
Borden, ON
- Part-time
As a Home and Electronics Sales Associate, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your…

Fours

Customer Success Manager - Enterprise

Vancouver, BC, Canada

$100,000 to $120,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

First, What We’re Actually Doing

Fours (formerly Suger.io) helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems.

Today, we’re working 300 amazing customers, ranging from enterprises like Snowflake, Workday, Intel to the top AI-native companies like the main AI labs, Decagon, Glean, etc.

This position will be on a hybrid model, 4 days per week in our Vancouver office at 321 Water St.

Role Overview

We're hiring an Enterprise Customer Success Manager to join our growing CS team. You'll own a portfolio of strategic enterprise accounts, serving as the primary point of contact and driving onboarding, adoption, engagement, and retention across the full customer lifecycle.
This is a full-cycle role - you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term relationships with key stakeholders. You'll work closely with Sales, Product, and Engineering to ensure customers are successful and identify opportunities to expand their use of Suger.
You'll play a critical role in shaping our enterprise CS motion, balancing high-touch customer engagement with scalable processes and proactive account management.

What You'll Own

Account Ownership
- Own a book of Enterprise accounts from kickoff through renewal
- Be the primary point of contact for your accounts via Slack and our customer ticketing system
- Drive customer health, adoption, and retention across your book of business
- Identify upsell and expansion opportunities; proactively flag at-risk accounts
Ongoing Support & Success
- Serve as first responder for all inbound customer questions via Slack and our customer ticketing system
- Triage issues - resolve directly, loop in Product Support for bugs, or create Solutions Engineering requests in ClickUp
- Proactively introduce customers to new platform capabilities: funding portals, partner scoring, pipeline digests, automations
- Facilitate renewals and manage the renewal process in coordination with Account Management
- Maintain detailed account notes, implementation steps, and health tracking in our customer ticketing system
Knowledge Management & Scaled CS
- Contribute to internal documentation, playbooks, and help center content
- Respond to async customer questions with clear, thorough written guidance
- Participate in team syncs, CS biweeklies, and product feedback sessions

Who We’re Looking For

3+ years in Customer Success, Account Management, or a related customer-facing role - ideally in B2B SaaS or cloud
Experience managing enterprise customers and building relationships with multiple stakeholders
Excellent written and verbal English communication skills
Strong organizational and project management skills - able to manage complex customer relationships and implementations simultaneously
Proactive and strategic in identifying customer needs, risks, and opportunities before they become issues
Comfortable working cross-functionally with Sales, Product, and Engineering to solve customer needs

Why join us

Our salary range: CAD $100,000 - 120,000/year, depending on experience
Competitive compensation and equity plan.
Monthly office stipends for lunch and commute-related benefits
Full healthcare benefits - extended health care, dental, vision, and life insurance
High ownership and visibility across the company
Work closely with experienced startup operators and leadership
Top-notch team - You'll work with other top-tier talent, who have built large-scale enterprise SaaS products at top companies like Google, Meta, Microsoft, Salesforce, Confluent, Intuit, and more

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More about this job

Responsibilities

The Enterprise Customer Success Manager will own a portfolio of strategic accounts, managing the full customer lifecycle from onboarding to renewal. They will serve as the primary point of contact, driving product adoption and identifying expansion opportunities while collaborating with internal teams.

Requirements

Candidates must have 3+ years of experience in Customer Success or Account Management, ideally within the B2B SaaS or cloud industry. Strong organizational skills and the ability to manage complex enterprise relationships are essential for this role.

Skills

Customer success
Account management
B2B SaaS
Cloud marketplaces
Stakeholder management
Project management
Onboarding
Retention
Upselling
Strategic planning
Cross-functional collaboration
Technical support
Communication
Problem solving

Benefits

Equity plan
Monthly office stipends
Commute-related benefits
Extended health care
Dental insurance
Vision insurance
Life insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
B2B SaaS
Cloud Marketplaces
AWS
Azure
Google Cloud
Alibaba
Oracle
Snowflake
Enterprise
Onboarding
Retention
Upselling
Slack
ClickUp
Solutions Engineering
Product Support
Stakeholder Management
Project Management
Strategic Planning
Customer Lifecycle
Workflow Automation
AI
Integrations

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