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Jobs in Canada

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Added 10 mins ago
BR
Human Resource Generalist
BDO Recruitment Services - Canada
Woodstock, ON
- Full-time
Reporting to the General Manager, the HR Generalist provides responsive, practical, hands-on HR support throughout the employee life cycle. Responsibilities include full-cycle recruitment,…
Added 25 mins ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
We are seeking a qualified individual to fill the position of Business Development Manager, Large Power & Projects. As demand for power generation and industrial electrification continues…
Added 25 mins ago
SS
Rental Coordinator
Sunbelt Solomon
New Westminster, BC
- Full-time
Building single line diagrams in company software
Added 25 mins ago
PI
Trades Recruiter
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
…our business to understand their needs and provide innovative solutions to real-time recruitment challenges. As a team we are passionate about attraction, recruitment and selection and work…
Added 25 mins ago
SC
Technical Assignment Roster: Senior Full-Stack Contractor (React / Node / GCP)
Spareminds Consulting Services Inc
Toronto, ON
- Contract
CMS Ecosystems: Proven track record implementing SaaS Headless CMS solutions (specifically Contentful) and integration experience with Adobe Experience Manager (AEM).
Added 40 mins ago
F
Customer Success Manager - Enterprise
Fours
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
We're hiring an Enterprise Customer Success Manager to join our growing CS team. You'll own a portfolio of strategic enterprise accounts, serving as the primary point of contact and driving…
Added 40 mins ago
F
Customer Success Manager - SMB
Fours
Vancouver, BC
- Full-time
We're hiring an SMB Customer Success Manager (Eastern Time) to join our growing CS team. You'll own a book of approximately 50–70 SMB accounts (up to $25K ARR per account, totaling 1M+…
Added 40 mins ago
F
Senior Product Manager
Fours
Vancouver, BC
- Full-time
We’re hiring a Senior Product Manager to own the product roadmap for Insulin, our new product focused on AI-driven automation across revenue operations. You’ll lead the strategy, product…
Added 55 mins ago
B
Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning,…
Added 55 mins ago
O
Customer Success Manager
Occupier
Remote, Canada
- Full-time
- Remote
As a Customer Success Manager, you’ll partner with our customers to help them get maximum value from Occupier and reach their desired outcomes. You’ll own the full customer lifecycle, from…
Added 1 hour ago
A
Senior Software Engineer, Java - 12 Month Contract
Aviso
Vancouver, BC
- Full-time
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 1 hour ago
Territory Sales Representative, Implants
Dentsply Sirona, Inc
BC · Canada Home Office, BC
…développe, fabrique et commercialise une offre complète de solutions comprenant des produits dentaires et de santé bucco-dentaire ainsi que d'autres dispositifs médicaux consommables dans…
Added 2 hours ago
B
Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning,…
Added 2 hours ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 3 hours ago
J&
Senior Manager Provincial Government Affairs (Ontario and Western Canada)
Johnson & Johnson Innovative Medicine
AB · Toronto, ON · Vancouver, BC
- Full-time
Johnson & Johnson Innovative Medicine is seeking a dedicated and motivated individual for the role of Senior Manager, Provincial Government Affairs. At Johnson & Johnson, we believe health…
Added 4 hours ago
BG
Senior Project Manager (Construction)
BTY Group
Calgary, AB
- Full-time
BTY is an award-winning professional consulting firm that provides comprehensive solutions for real estate and infrastructure planning, development, operations, and transactions. With a…
Added 4 hours ago
OR
Wireless Sales Associate - 5878 Saskatoon S
OSL Retail Services Inc
Saskatoon, SK
- Other
…join our team. You'll help customers find the right wireless solutions by selling phones, plans, accessories, and more. Working in one of Canada's busiest retail environments means more…
Added 5 hours ago
W
Maintenance Manager (Manufacturing) - Sudbury, ON.
Wonderbrands
Sudbury, ON
- Other
The Maintenance Manager assumes the role of a technical leader and has overall responsibility of the maintenance team for ensuring timely and quality repair of equipment, execution of…
Added 6 hours ago
FI
Field Marketing Manager
Fulfillment IQ
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
We are building a small, hands-on marketing team with one job: turn conferences and useful content into qualified conversations with the right buyers at brands, retailers and 3PLs. The team…
Added 6 hours ago
FI
Content Marketing Manager
Fulfillment IQ
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
We are building a small, hands-on marketing team with one job: turn conferences and useful content into qualified conversations with the right buyers at brands, retailers and 3PLs. The team…
Added 7 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Remote, Canada
- $175,000 to $210,000 CAD / year
- Full-time
- Remote
10+ years building and operating cloud-native backend or platform systems
Added 7 hours ago
FI
Senior Marketing Manager
Fulfillment IQ
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
We are building a small, hands-on marketing team with one job: turn conferences and useful content into qualified conversations with the right buyers at brands, retailers and 3PLs. The team…
Added 7 hours ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 CAD / year
- Full-time
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most…
Added 8 hours ago
OA
Prototyping Workshop Technician - R&D-ANJOU, QC
Oldcastle APG
Montreal, QC
- Other
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for…
Added 8 hours ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Manager, Defence to join our Federal Sector team.

Fours

Customer Success Manager - SMB

Vancouver, BC, Canada

Base Salary: $80,000 - $110,000 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Base Salary: $80,000 - $110,000 CAD
Job type: Full-time
Posting language: English
Posted: Oct 21, 2026

Original job description

First, What We’re Actually Doing

Fours (formerly Suger.io) helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems.

Today, we’re working ~300 amazing customers, ranging from enterprises like Snowflake, Workday, Intel to the top AI-native companies like the main AI labs, Decagon, Glean, etc.

In Vancouver, we're currently located in Gastown at 321 Water St. Our team members in Vancouver are on a hybrid model (4 days per week in office, with Wednesdays remote).

Role Overview

We're hiring an SMB Customer Success Manager (Eastern Time) to join our growing CS team. You'll own a book of approximately 50–70 SMB accounts (up to $25K ARR per account, totaling 1M+ ARR), guiding customers through onboarding and driving adoption, engagement, and retention across the full customer lifecycle.

This is a full-cycle role - you run kickoff calls, handle day-to-day support, and build long-term customer relationships. You'll be part of our scaled success motion: ~80% async communication (Slack responses, documentation) with targeted calls for high-impact moments.

What You’ll Own (for real)

Account Ownership
- Own a book of ~50–70 SMB accounts from kickoff through renewal
- Be the primary point of contact for your accounts via Slack and our customer ticketing system
- Drive customer health, adoption, and retention across your book of business
- Identify upsell and expansion opportunities; proactively flag at-risk accounts
Ongoing Support & Success
- Serve as first responder for all inbound customer questions via Slack and our customer ticketing system
- Triage issues - resolve directly, loop in Product Support for bugs, or create Solutions Engineering requests in ClickUp
- Proactively introduce customers to new platform capabilities: funding portals, partner scoring, pipeline digests, automations
- Facilitate renewals and manage the renewal process in coordination with Account Management
- Maintain detailed account notes and health tracking in our customer ticketing system
Knowledge Management & Scaled CS
- Contribute to internal documentation, playbooks, and help center content
- Respond to async customer questions with clear, thorough written guidance
- Participate in team syncs, CS biweeklies, and product feedback sessions

Who We’re Looking For

3+ years in Customer Success, Account Management, or Technical Support - ideally in SaaS or cloud
Strong organizational skills - ability to manage 50–70 accounts simultaneously
Comfortable in a Slack-heavy, async-first, fast-paced startup environment
Self-starter who takes ownership without heavy oversight
High attention to detail and a customer-first mindset
Available to work between 9am - 5pm Eastern Time

Nice to Have

Experience with cloud marketplaces: AWS Marketplace, Google Cloud Marketplace, or Azure Marketplace
Familiarity with ClickUp, Salesforce, HubSpot, or similar CS/CRM tools
Background in technical implementations, product onboarding, or solutions engineering
Prior experience at an early-stage startup or high-growth SaaS company

Why Join Us

Base Salary: $80,000 - $110,000 CAD
Own the full customer lifecycle: your accounts, your relationships, your results.
Build something different: our mission is to bring a consumer-grade experience to B2B sales.
Fast-growing team: ~70 people with hubs in SF and Vancouver.
Work with a seriously strong team: people who’ve built at scale at Google, Meta, Salesforce, and Confluent, alongside high-growth startups like Workstream, Motive, and Square.
Well-funded with plenty of runway: backed by leading VCs and positioned to keep building.
Competitive comp + meaningful equity: we want you to have real upside in what you’re helping build.
We are a fast-moving flat org and avoid hierarchical structures.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of 50-70 SMB accounts, overseeing the full customer lifecycle from onboarding to renewal. Act as the primary point of contact to drive product adoption, handle support inquiries, and identify expansion opportunities.

Requirements

Requires 3+ years of experience in Customer Success, Account Management, or Technical Support within a SaaS or cloud environment. Candidates must be comfortable working in an async-first, fast-paced startup setting and be available during Eastern Time business hours.

Skills

Customer Success
Account Management
Technical Support
SaaS
Cloud Marketplaces
Onboarding
Retention
Upselling
Slack
ClickUp
Salesforce
HubSpot
Solutions Engineering
Documentation
Relationship Management

Benefits

Competitive compensation
Meaningful equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SMB
SaaS
Cloud Marketplaces
AWS Marketplace
Google Cloud Marketplace
Azure Marketplace
Account Management
Technical Support
Onboarding
Retention
Upselling
Slack
ClickUp
Salesforce
HubSpot
Solutions Engineering
B2B
Orchestration
AI
Customer Lifecycle
Renewal Management
Async Communication
Startup
Customer Health

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