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Added 1 month ago
Team Lead, Customer Service - National Accounts
Waste Connections of Canada
Woodbridge, ON
Full-time
Reporting to the National Account Manager, this position is responsible for the supervision of the Customer Service staff and all activities that contribute to new customers and the…
Added 5 days ago
Accounts Payable, Team Lead - 12-Month Contract
Ledcor
Edmonton, AB
Full-time
As the Accounts Payable Team Lead, you will guide a team of Account Payable Administrators to ensure the accurate and timely entry and reporting of data in the company financial systems.…
Added 7 days ago
Customer Service Manager
Univar Solutions
Toronto, ON
Lead, mentor, and develop the customer service team to deliver high-quality service.
Added 7 days ago
Customer Service Manager
Univar Solutions
Toronto, ON
Lead, mentor, and develop the customer service team to deliver high-quality service.
Added 6 days ago
Associate, National Accounts - Toronto, ON
Scotiabank
Toronto, ON
Working closely with Director, National Accounts, the Associate is responsible for providing the following services to a portfolio of existing and prospective clients:
Added 10 days ago
Chef d’équipe, Gestion des commandes – Opérations de vente au détail // Team Lead, Retail Operations Order Management
SharkNinja
Montreal, QC
Le chef d’équipe, Opérations de vente au détail, dirige une équipe de représentants du service à la clientèle responsables de l’exactitude, du respect des délais et de la qualité du service…
Added 10 days ago
Chef d’équipe, Gestion des commandes – Opérations de vente au détail // Team Lead, Retail Operations Order Management
SharkNinja
Montreal, QC
Full-time
Le chef d’équipe, Opérations de vente au détail, dirige une équipe de représentants du service à la clientèle responsables de l’exactitude, du respect des délais et de la qualité du service…
Added 24 days ago
Sales and Service Rep, Lead (Sal.) - CAN
Grainger Canada
AB · Wood Buffalo, AB
Full-time
Under the general direction of the Operations Manager, the Lead, Sales & Service Rep has direct impact on customer retention and financial results of the onsite business. Responsible for…
Added 25 days ago
Sales and Service Rep, Lead (Sal.) - CAN
Grainger Businesses
AB · WOOD BUFFALO, AB
Under the general direction of the Operations Manager, the Lead, Sales & Service Rep has direct impact on customer retention and financial results of the onsite business. Responsible for…
Added 17 days ago
Customer Service- Inside Sales Manager
Bray International, Inc.
Montreal, QC
Full-time
…point de contact pour le soutien à la clientèle au sein du service des ventes internes. Ce rôle supervise les équipes des ventes internes et du service à la clientèle pour le marché…
Added 2 days ago
Associate Director, National Accounts
BMO
Calgary, AB · CALG
Full-time
You will work closely with select Managing Directors within National Accounts, in a fast-paced environment, to support growth by being involved with pitches for new financing opportunities…
Added 12 days ago
Associate Director, National Accounts
BMO
Montreal, QC
Full-time
You will work closely with select Managing Directors within National Accounts, in a fast-paced environment, to support growth by being involved with pitches for new financing opportunities…
Added 19 days ago
Director of National Accounts (Warehouse)
Highlight Motor Group
Toronto, ON
Full-time
…identifying strategic opportunities, forging key partnerships, and leading new business initiatives. Reporting to senior leadership, this role pursues warehouse sales targets and growth…
Added 2 days ago
Customer Service Administrator - Auto Body (Woodstock)
Assured Automotive
Woodstock, ON
Full-time
At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass…
Added 3 days ago
Customer Service Administrator - Auto Body (Woodstock)
Boyd Group Services
Woodstock, ON
Full-time
At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass…
Added 11 days ago
National Accounts Manager - Toronto
TK Elevator
Toronto, ON
Full-time
The successful candidate will focus primarily on new business development (approximately 80%), prospecting potential customers with national or multi-regional portfolios, and driving market…
Added 18 days ago
Customer Service Representative 1
Fox Factory
Burnaby, BC · CA BC, Burnaby
Full-time
As a Customer Service Representative in the bike industry, your role will guide customers and dealers through the FOX experience. Provides professional assistance over the phone, email,…
Added 3 days ago
Vice President of National Accounts
Highlight Motor Group
Toronto, ON
Full-time
We are seeking a results-driven Vice President of National Accounts responsible for developing new business opportunities while expanding and maintaining strong relationships with existing…
Added 4 days ago
Bilingual (Fr/En) Senior Account Executive, Group Benefits, National Accounts
The Canada Life Assurance Company
Montreal, QC
…group policyholders, new business sales, and management of accounts of an in‑force business portfolio. The successful candidate will work with a team to reach or exceed the…
Added 3 months ago
Directeur(rice) associe(e) service a la clientele, programmes aviation regionale | Associate Director, Regional Airlines, Customer Programs
Pratt & Whitney
Longueuil, Quebec
Full-time
L'équipe programme d'aviation régionale du service à la clientèle (CS) de P&WC est actuellement à la recherche d'un gestionnaire de programme pour diriger une équipe internationale…
Added 2 months ago
Directeur(rice) associe(e) service a la clientele, programmes aviation regionale | Associate Director, Regional Airlines, Customer Programs
RTX
Longueuil, Quebec
Full-time
L'équipe programme d'aviation régionale du service à la clientèle (CS) de P&WC est actuellement à la recherche d'un gestionnaire de programme pour diriger une équipe internationale…
Added 15 days ago
National Sales Director, Major and Federal Accounts
Cloudflare
Toronto, ON
We are looking for an experienced Sales Leader to lead and grow the business in Canada with responsibility for driving Cloudflare's revenue and brand awareness in the region. Based in the…
Added 1 month ago
Customer Marketing Manager
CooperVision
Richmond Hill, ON
Full-time
The Customer Marketing Manager (hereafter “the role”) will be responsible for the development, socialization, and execution of actionable insights and strategies to profitably grow…
Added 1 month ago
Customer Marketing Manager
CooperCompanies
Richmond Hill, ON
Full-time
The Customer Marketing Manager (hereafter “the role”) will be responsible for the development, socialization, and execution of actionable insights and strategies to profitably grow…
Added 1 month ago
Customer Support Manager
Brambles
Mississauga, ON
Full-time
Are you ready to take on a dynamic role that puts you at the heart of customer success? As a Customer Support Manager at CHEP Canada, you’ll be the primary point of contact for accounts,…

Fox Factory

Customer Service Representative 1

Burnaby, BC, Canada
CA BC, Burnaby, Canada

Pay: $37,960.00 - $51,547.86 CAD
Job type: Full-time
Posting language: English
Posted: Sep 2, 2026

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Original job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Summary:

As a Customer Service Representative in the bike industry, your role will guide customers and dealers through the FOX experience. Provides professional assistance over the phone, email, Chat with orders, product inquiries, provides lead times, troubleshoots products, and provides basic order management information.

Position Responsibilities:

Team Collaboration: Collaborate with other departments to resolve issues and improve overall customer experience.
Understanding customer needs and requirements and provide solutions for product, process, or services
Communicate effectively with customers via phone, email, web chat
Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes
Establish positive relations with customers and maintain ongoing relations with current customers
Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.
Assists with managing new dealer applications/ accounts
Potential to work at local bike events and races

Specific Knowledge, Skills or Abilities Required:

Product Knowledge: In-depth knowledge of bikes, accessories, and the cycling industry.
Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience
Ability to multi-task, prioritize and manage time effectively
Attentiveness and attention to detail required. Basic to advanced MS Office expertise (emphasis on Excel).
Understanding of bicycle suspension and bicycle parts

Position Qualifications:

Education:

High school diploma

Experience:

Experience in and an understanding of the bicycle industry is a plus

Work Environment and Physical Requirements:

Office environment

Ability to sit for long periods of time

Focused period working on computer and telephone

Ability to lift up to 50 lbs. if working an event

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs – on merit and the principles of equal employment opportunity.

Compensation Range

$37,960.00 - $51,547.86 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

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More about this job

Responsibilities

Provide professional assistance to customers and dealers via phone, email, and chat regarding orders and product inquiries. Collaborate with other departments to resolve issues and manage dealer accounts and applications.

Requirements

Requires a high school diploma and in-depth knowledge of the cycling industry and bicycle suspension. Candidates must possess strong communication skills and proficiency in MS Office, particularly Excel.

Skills

Customer Service
Order Management
Product Troubleshooting
MS Office
Excel
Communication Skills
Time Management
Attention To Detail
Bicycle Industry Knowledge
Conflict Resolution
Empathy
Multi-tasking

Benefits

Competitive Wages
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Bicycle Industry
Customer Service
Order Management
Bicycle Suspension
MS Office
Excel
Dealer Relations
Product Advice
Retail Support
FOX Factory

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