Customer service representative jobs in Canada

Find customer service representative jobs across Canada. Choose a place, compare current openings and read the employer’s requirements.

Counted Oct 6, 2026

Hiring at a glance

View jobs

Open jobs: 1,618
Employers: 446

Advertised starting pay

Average starting payCAD / hour: $18.51Across 246 listings
Average starting payCAD / year: $46,231Across 38 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%29 listings
Hybrid: 8%123 listings
On-site: 90%1,464 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (238), Farm Boy Inc. (207), Dollar Tree Stores (64).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service representative jobs in Canada

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Added 1 month ago
Customer Service Representative -ACT
Circle K
NL
As a Customer Service Representative, you will enjoy:
Added 1 month ago
C
Customer Service Representative II (Part-time)
CityofOttawa
Ottawa, ON
- Part-time
Service: Community Rec, Culture & Sport Services
Added 24 days ago
AD
Construction Customer Service Representative
ABL Direct
Mississauga, ON
- Full-time
Experienced in a Retail or Distribution CSR role providing service to contractors, suppliers and retail customers? Our client is seeking a professional and customer-focused Customer Service…
Added 24 days ago
KT
Représentant(e) du service à la clientèle / Customer Service Representative
Knight Therapeutics Canada
Montreal, QC
- Full-time
Relevant du gestionnaire des opérations et travaillant en étroite collaboration avec celui-ci, le ou la Représentant(e) du service à la clientèle est responsable de la s
Added 27 days ago
Delivery Station Customer Service Associate , Team Harpreet
Amazon
AB · Leduc County, Alberta
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as…
Added 3 months ago
S
Customer Service Agent 2-PT-Perm-Bilingual-St.Catharines
Serco
St. Catharines, Ontario
- Part-time
Provides excellent customer service during the delivery all Driver Examination Services.
Added 2 months ago
FR
Bilingual Customer Service Representative (CSR) – (German or Dutch)
Fraserway RV
Delta, BC
- Full-time
Bilingual Customer Service Representative (CSR) – Seasonal
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Burlington, ON
- $17.6 CAD / hour
- Part-time
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
Burlington, ON
- $17.6 CAD / hour
- Part-time
Added 1 month ago
PA
Customer Service Representative - Ottawa (YOW) Part Time
Porter Airlines Inc.
Ottawa, ON
- Part-time
Please note that this only applies to the Customer Service Representative position. If
Added 4 months ago
GA
Customer Service Agent
GAT Airline Ground Support
Grande Prairie, Alberta
- Full-time
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers…
Added 4 months ago
FB
Customer Service Representative
Farm Boy Inc.
Oakville, Ontario
- Part-time
Added 2 months ago
AI
Remote - Customer Service Agent
American Income Life Insurance Company
Remote, Canada
- Full-time
- Remote
…seeking motivated people who are eager to learn, deliver standout service, and grow for the long…
Added 2 months ago
Lead Call Centre Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
Added 1 month ago
CK
Customer Service Representative (Part time)
Circle K
Mahone Bay, NS
- Part-time
As a Customer Service Representative, you will enjoy:
Added 27 days ago
Customer Service Representative
Circle K
Dartmouth, NS
As a Customer Service Representative, you will enjoy:
Added 24 days ago
Customer Service Representative
U-Haul
Moncton, NB
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team…
Added 28 days ago
CK
Customer Service Representative - Part TIme
Circle K
Halifax, NS
- Part-time
As a Customer Service Representative, you will enjoy:
Added 27 days ago
Customer Service Representative
Circle K
Rothesay, NB
As a Customer Service Representative, you will enjoy:
Added 4 months ago
T
Agent de Liaison | Customer Service Representative
Tesla
Kirkland, Quebec
- Full-time
The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This p
Added 4 months ago
S
Customer Service Agent 2-PT-Bilingual-Windsor
Serco
Windsor, Ontario
- Part-time
Provides excellent customer service during the delivery all Driver Examination Services.
Added 1 month ago
Customer Service Representative
Circle K
Saint-Louis de Kent, NB
As a Customer Service Representative, you will enjoy:
Added 28 days ago
Customer Service Representative
U-Haul
Newmarket, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a…
Added 24 days ago
C
Contact Centre Representative (Mutual Funds, Remote)
CIBC
Toronto, ON
- Full-time
Added 25 days ago
CS
Customer Service Representative
COSCO SHIPPING CANADA
Mississauga, ON
- Full-time
…America Operation Center, in Toronto, and we are seeking dynamic Customer Service Representatives, VIP. In this role, you will champion our top corporate accounts, manage high-priority…

Fox Factory

Technical Customer Service Representative 2

Burnaby, BC, Canada
CA BC, Burnaby, Canada

$41,981.16 - $57,724.10 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $41,981.16 - $57,724.10 CAD
Job type: Full-time
Posting language: English
Posted: Jul 13, 2026

Original job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Summary:

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work. Performs services requiring more in-depth product knowledge of a greater number of products.

Position Responsibilities:

Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
Handle service interactions to maintain customer loyalty and grow customer base
Communicate tuning requirements with customers to derive optimum riding experience
Recommend potential product replacement or services by collecting customer information and analyzing customer needs
Provide Service Estimates and Service Upgrade opportunities before service work is started
Resolve customer issues by using the FOX “Fair Plus” approach
Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP systems while overseeing expected RMA outcomes
Provide detailed information to Service Technicians with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of the product
Work with Engineering and other groups to influence product development and customer satisfaction
Participate in all departmental training sessions with an end goal of passing all product tests
Provide feedback to Service Supervisor and or Manager as needed
Working within the Service team to learn the proper way to service products and follow the policies, procedures, and protocols of the department and the company.
Understanding the liabilities and Customer Ride experiences that go along with performing services on a very technical product.
Mentor and influence new employees to establish good work habits and provide a strong work ethic

Specific Knowledge, Skills or Abilities Required:

Proficient with computer applications and all technical equipment used in the Service Center
Able to work in the field to support outdoor events
Ability to determine whether a component is covered under Warranty
Problem solver
Ability to become skilled using specialty tools properly
Ability to explain mechanical issues in detail
Ability to access engineering documentation and review technical drawings/tips needed to perform more complex product services
Understand and execute detailed instructions
Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team.
Proven excellence in customer service
Ability to develop, maintain and nurture client relationships
Strong technical knowledge of mountain bike suspension and components
Moderate computer skills – able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs

Position Qualifications:

Education:

High school diploma or equivalent

Experience:

2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for a well-rounded technician

Work Environment and Physical Requirements:

Service/repair center workshop

Lift up to 50 lbs. frequently

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs –on merit and the principles of equal employment opportunity.

Compensation Range

$41,981.16 - $57,724.10 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Apply About employer

More about this job

Responsibilities

Resolve customer service and warranty requests across multiple communication channels while providing technical guidance on product tuning and replacements. Coordinate with technicians and engineering teams to ensure high-quality repairs and influence future product development.

Requirements

Requires a high school diploma and at least 2 years of experience in technical customer service or the bicycle/mechanical industry. Must possess strong technical knowledge of mountain bike components and the ability to lift up to 50 lbs.

Skills

Technical Customer Service
Mountain Bike Suspension Knowledge
ERP Systems
Warranty Administration
Mechanical Troubleshooting
Technical Drawing Interpretation
Product Evaluation
Service Estimation
Conflict Resolution

Benefits

Competitive Wages
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Mountain Bike Suspension
ERP
RMA
Warranty Work
Technical Support
Mechanical Engineering
Customer Loyalty
Service Estimates
Product Testing
Bicycle Industry
Technical Drawings
Fair Plus Approach

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