Customer service representative jobs in Surrey, BC and nearby

Within 25 km

Group jobs by employerEmail me new jobs Save this search

Added 1 month ago
WC
Customer Service Representative
Waste Connections of Canada
Coquitlam, BC
- Full-time
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service…
Added 1 month ago
PH
Customer Service Representative, Employee Records and Benefits
Provincial Health Services Authority
Burnaby, BC
- Full-time
…(ERB), and under the work direction of the Team Coordinator, the Customer Service Representative (CSR) provides customer service support to internal and external customers through phone,…
Added 1 month ago
R
Customer Service Associate
RONA
Surrey, BC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 month ago
RI
Specialist, Customer Service Representative
RXO, Inc.
Burnaby, BC
- $55,000 CAD / year
- Full-time
At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive…
Added 2 months ago
Delivery Station Customer Service Associate
Amazon
Burnaby, BC
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their…
Added 1 month ago
VH
Customer Service Representative
Vancouver Handyman Services
Burnaby, BC
- Part-time
…well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for…
Added 2 months ago
PB
Customer Service Representative
Pacific Blue Cross
Burnaby, BC
- Full-time
Under the general supervision of the Team Leader, Customer Experience, the Customer Service Representative, Customer Experience provides inbound and outbound call centre services to…
Added 2 months ago
IG
Customer Service Representative
IPEX Group
Langley (District), BC
- Full-time
The Customer Service Representative (CSR) supports a diverse portfolio of accounts and products, delivering a consistent, high-quality customer experience aligned with IPEX’s customer…
Added 2 months ago
A
Customer Service Representative
Aliaxis
Langley (District), BC
- Full-time
The Customer Service Representative (CSR) supports a diverse portfolio of accounts and products, delivering a consistent, high-quality customer experience aligned with IPEX’s customer…
Added 2 months ago
CC
Customer Service Representative
Crossroads C&I
Coquitlam, BC
- Full-time
The successful candidate must have the ability to maintain professional behavior under pressure in person and on the telephone
Added 3 months ago
P
Customer Service Representative
Pillway
Delta, BC
- Full-time
…innovative environment. Pillway Pharmacy is on the lookout for a Customer Service Representative with great communication skills that can provide exemplary support and service to our…
Added 3 months ago
BH
Customer Service Representative
BC Housing
Burnaby, BC
- Full-time
Reporting to the Manager, Administration, the Customer Service Representative is responsible for responding to phone calls and emails and provides customer service and administrative…
Added 3 months ago
RI
Specialist, Customer Service Representative
RXO, Inc.
Burnaby, BC
- Full-time
At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive…
Added 3 months ago
HI
Senior Client Service Representative, Employee Benefits
HUB International
Burnaby, BC
- Full-time
Successful completion of LLQP and Life License required
Added 4 months ago
FF
Technical Customer Service Representative 2
Fox Factory
Burnaby, British Columbia
- Full-time
2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for…
Added 2 months ago
EI
Inside Sales/Customer Service Representative
EMS-Tech Inc
Burnaby, British Columbia
- Full-time
As a Inside Sales/Customer Service Associate, you will manage and coordinate spare parts orders, prepare quotations, and ensure timely delivery of parts. This role requires excellent…
Added 4 months ago
EV
Client Service Representative, AECFV
Ethos Veterinary Health
Township of Langley, British Columbia
- $18 to $23 CAD / hour
- Full-time
Preferred prior experience in customer service or a veterinary setting.
Added 5 months ago
BI
Client Service Representative - Level 1
Brokerteam Insurance Group
Richmond, British Columbia
- $45,000 to $55,000 CAD / year
- Full-time
-provide outstanding service and recommend products to clients
Added 5 months ago
CE
Customer Service Representative
Critical Environment Technologies Canada Inc.
Delta, BC
- Full-time
We are looking for a highly organized, customer-focused Customer Service Representative to support both our Customer Success and Field Service operations. Delta, BC. This is a full-time,…

No more jobs.

Fox Factory

Technical Customer Service Representative 2

Burnaby, BC, Canada
CA BC, Burnaby, Canada

$41,981.16 - $57,724.10 CAD · Full-time

Apply on foxfactory.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $41,981.16 - $57,724.10 CAD
Job type: Full-time
Posting language: English
Posted: Jul 13, 2026

Original job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Summary:

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work. Performs services requiring more in-depth product knowledge of a greater number of products.

Position Responsibilities:

Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
Handle service interactions to maintain customer loyalty and grow customer base
Communicate tuning requirements with customers to derive optimum riding experience
Recommend potential product replacement or services by collecting customer information and analyzing customer needs
Provide Service Estimates and Service Upgrade opportunities before service work is started
Resolve customer issues by using the FOX “Fair Plus” approach
Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP systems while overseeing expected RMA outcomes
Provide detailed information to Service Technicians with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of the product
Work with Engineering and other groups to influence product development and customer satisfaction
Participate in all departmental training sessions with an end goal of passing all product tests
Provide feedback to Service Supervisor and or Manager as needed
Working within the Service team to learn the proper way to service products and follow the policies, procedures, and protocols of the department and the company.
Understanding the liabilities and Customer Ride experiences that go along with performing services on a very technical product.
Mentor and influence new employees to establish good work habits and provide a strong work ethic

Specific Knowledge, Skills or Abilities Required:

Proficient with computer applications and all technical equipment used in the Service Center
Able to work in the field to support outdoor events
Ability to determine whether a component is covered under Warranty
Problem solver
Ability to become skilled using specialty tools properly
Ability to explain mechanical issues in detail
Ability to access engineering documentation and review technical drawings/tips needed to perform more complex product services
Understand and execute detailed instructions
Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team.
Proven excellence in customer service
Ability to develop, maintain and nurture client relationships
Strong technical knowledge of mountain bike suspension and components
Moderate computer skills – able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs

Position Qualifications:

Education:

High school diploma or equivalent

Experience:

2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for a well-rounded technician

Work Environment and Physical Requirements:

Service/repair center workshop

Lift up to 50 lbs. frequently

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs –on merit and the principles of equal employment opportunity.

Compensation Range

$41,981.16 - $57,724.10 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Apply on foxfactory.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

Resolve customer service and warranty requests across multiple communication channels while providing technical guidance on product tuning and replacements. Coordinate with technicians and engineering teams to ensure high-quality repairs and influence future product development.

Requirements

Requires a high school diploma and at least 2 years of experience in technical customer service or the bicycle/mechanical industry. Must possess strong technical knowledge of mountain bike components and the ability to lift up to 50 lbs.

Skills

Technical Customer Service
Mountain Bike Suspension Knowledge
ERP Systems
Warranty Administration
Mechanical Troubleshooting
Technical Drawing Interpretation
Product Evaluation
Service Estimation
Conflict Resolution

Benefits

Competitive Wages
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Mountain Bike Suspension
ERP
RMA
Warranty Work
Technical Support
Mechanical Engineering
Customer Loyalty
Service Estimates
Product Testing
Bicycle Industry
Technical Drawings
Fair Plus Approach

Seniority

Mid level

Perks

Employee discount

Tools

ERP systems
Excel
specialty bicycle service tools

Languages

English

Report this job

Hiring at a glance

Advertised starting pay

Where work happens

Customer service representative jobs in Surrey, BC and nearby

Customer Service Representative

Customer Service Representative, Employee Records and Benefits

Customer Service Associate

Specialist, Customer Service Representative

Delivery Station Customer Service Associate

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Specialist, Customer Service Representative

Senior Client Service Representative, Employee Benefits