Customer Service Analyst - TSYS

An Initial AI Screening will be conducted for this role. Please Click Here to complete your AI screening while submitting your application.

Contract Duration: 6 months for now, then will be extended.

Typical Day in Role:

• Following the Daily/ Weekly and Monthly assigned tasks.
• Responding to Coordinator inquiries based on the sense of urgency.
• Adhering to the service level agreement and acknowledging the coordinator’s email inquiries.
• Purging and redirecting new replacement cards to their respective address.
• Tracking all interactions with our internal and external clients for any email or phone requests.
• Reporting any problem log with the appropriate vendor for further investigation.
• Taking ownership, updating, and engaging the client of outstanding investigations.
• Checking resources and procedures to enhance their knowledge.

Must Haves:

• Minimum of 3 years’ experience in a customer service role
• TSYS Knowledge
• Strong proficiency in Microsoft Excel, including data analysis and reporting functions
• Proficiency in English and an asset to have French or Spanish (spoken and written)

Nice to Have

• Previous Commercial Card and Contact Center experience.

Soft Skills:

• Strong verbal and written communication skills.
• Analytical and problem-solving skills.
• Great attention to detail.
• Time management and ability to work independently.
• Result and Customer Focus.
• Interpersonal skills and high-performance mindset.
• Flexibility.

Education:

• College/University degree preferred

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $25/hr -$28/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.