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Added 2 mins ago
Analyst Coordinator
GroupStrength Benefits Direct Inc.
Winnipeg, MB
Full-time
The Analyst Coordinator will support the analyst team in achieving a high level of output, ensuring all information packages are logged and organized. This role will also make sure sold…
Added 2 mins ago
Analyst/Senior Analyst, Customer Operations
Clarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
…efficiency, transparency, and standardization to an otherwise opaque asset…
Added 14 mins ago
Customer Service Analyst - TSYS
FP Inc.
Toronto, ON
Contract
Proficiency in English and an asset to have French or Spanish (spoken and written)
Added 14 mins ago
Analyst, Sales & Trading
OnClarity
Vancouver, BC
$90,000 to $150,000 CAD / year
Full-time
…efficiency, transparency, and standardization to an otherwise opaque asset…
Added 16 mins ago
Senior Manager, Public Relations (13 month fixed term contract)
Lightspeed Commerce
Montreal, QC
Contract
Familiarity with Monday.com or comparable project management tools is an asset.
Added 16 mins ago
Technical Writer
SPECTRAFORCE
Toronto, ON · Scarborough, ON
Contract
Experience with Agile or project-management tools; Jira and Confluence are considered an asset but are not mandatory.
Added 16 mins ago
Specialist, Virtual Card Services
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
The Business Analyst is directly responsible for providing troubleshooting and technical assistance for financial assistance programs which simplify complex billing processes for high cost…
Added 16 mins ago
Business Analyst 3
Teranet Manitoba
Winnipeg, MB
Full-time
As an advanced-level Business Analyst and key member of the product management team, the Business Analyst 3 (BA3) reports to the Senior Product Manager, Statutory Products and provides…
Added 16 mins ago
Senior Data Analyst
Teranet Inc.
Toronto, ON
$106,040 to $114,400 CAD / year
Full-time
We are seeking a Senior Data Analyst to join our Commercial Solutions Product Management team, where data and analytics play a key role in shaping product strategy and client solutions.…
Added 31 mins ago
Analyst/Senior Analyst, Customer Operations
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
…efficiency, transparency, and standardization to an otherwise opaque asset…
Added 32 mins ago
Inventory Operations Analyst (18-month Fixed-Term)
New Balance
Mississauga, ON
Full-time
The NA Inventory Operations Analyst plays a central and critical role in delivering North American business results through the planning and reservation of Finished Goods inventory.…
Added 32 mins ago
Senior Finance Analyst- Corporate Consolidations
TD
Toronto, ON
Full-time
Conduct advanced financial analysis and lead finance activities across close-cycle reporting, management reporting, planning / forecasting, allocations, governance, and issue resolution.…
Added 32 mins ago
Senior Analyst, Regulatory Compliance Risk Assessment Data and Reporting (5546)
TD
Toronto, ON · Markham, ON
Full-time
Reporting to the Manager or Senior Manager, Compliance Risk Assessments, the Senior Compliance Analyst supports the execution of the enterprise Regulatory Compliance Risk Assessment (RCRA)…
Added 45 mins ago
Manager, Solutions
CanDeal
Toronto, ON
Full-time
2-3 years in third-party risk, procurement, vendor management, or a related operations/analyst role (or equivalent demonstrated ability). preferably within a major financial institution…
Added 45 mins ago
Application Support Analyst
MHI RJ Aviation Group
Mississauga, ON
Full-time
Experience with project management is an asset
Added 47 mins ago
Registrations Analyst, Regulatory Registrations - Bilingual
CIBC
Toronto, ON
Full-time
The Registrations Analyst will be a member of the Regulatory Registrations team, reporting to the Senior Manager. The Registrations Analyst will be accountable for providing new and renewal…
Added 47 mins ago
Senior Database Developer, Oracle
Scotiabank
Toronto, ON
…identification (Customer Risk Ratings) and vendor-based case management (Enterprise Case Management) for all of Scotiabank…
Added 47 mins ago
Senior Analyst, Corporate Compliance
Canadian Tire Corporation
Oakville, ON
Full-time
Reporting to the Manager or Director, Corporate Compliance, the Senior Analyst, Corporate Compliance supports the Bank’s Regulatory Compliance Management (RCM) Program by assisting in the…
Added 47 mins ago
Senior Analyst, Business Compliance
Canadian Tire Corporation
Oakville, ON
Full-time
Reporting to the Manager, Business Compliance, the Senior Analyst, Business Compliance will play a key role in supporting the execution of Canadian Tire Bank's Regulatory Compliance…
Added 47 mins ago
Sales Analyst
Mars
Toronto, ON · BOL-Mars Canada Inc.
Full-time
The Sales Analyst will provide the customer with category information in support of growth through management of all Sales fundamentals (Distribution, Display, Shelf, Price, Promotions)…
Added 47 mins ago
Process Analyst (Secondment/Contract)
LCBO
Toronto, ON
Full-time
Inventory management experience is considered an asset.
Added 1 hour ago
Student, Credit Policy Analyst
FCC / FAC
Regina, SK · Ottawa, ON · FCC Tower
Full-time
As a Student, Credit Policy Analyst, you'll gain valuable hands-on experience supporting FCC's Portfolio Risk Management team. You'll contribute to the administration and maintenance of…
Added 1 hour ago
Salesforce Business Analyst
Delpath
Toronto, ON
Contract
We are looking for a Salesforce Business Analyst to work with business stakeholders and technical teams to understand requirements, define solutions, and support Salesforce initiatives. The…
Added 1 hour ago
Analyst / Sr Analyst, Account Services
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
…efficiency, transparency, and standardization to an otherwise opaque asset…
Added 1 hour ago
Senior Data Analyst
Raise
Toronto, ON
Full-time
Experience working for direct competitors in asset management, insurance, or investment firm, particularly in a comparable environment.

FP Inc.

Customer Service Analyst - TSYS

Toronto, ON, Canada

Pay: The hourly compensation range for this role is $25/hr -$28/hr.
Job type: Contract
Apply by: Oct 22, 2026
Experience: Minimum of 3 years’ experience in a customer service role
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

An Initial AI Screening will be conducted for this role. Please Click Here to complete your AI screening while submitting your application.

Contract Duration: 6 months for now, then will be extended.

Typical Day in Role:

Following the Daily/ Weekly and Monthly assigned tasks.
Responding to Coordinator inquiries based on the sense of urgency.
Adhering to the service level agreement and acknowledging the coordinator’s email inquiries.
Purging and redirecting new replacement cards to their respective address.
Tracking all interactions with our internal and external clients for any email or phone requests.
Reporting any problem log with the appropriate vendor for further investigation.
Taking ownership, updating, and engaging the client of outstanding investigations.
Checking resources and procedures to enhance their knowledge.

Must Haves:

Minimum of 3 years’ experience in a customer service role
TSYS Knowledge
Strong proficiency in Microsoft Excel, including data analysis and reporting functions
Proficiency in English and an asset to have French or Spanish (spoken and written)

Nice to Have

Previous Commercial Card and Contact Center experience.

Soft Skills:

Strong verbal and written communication skills.
Analytical and problem-solving skills.
Great attention to detail.
Time management and ability to work independently.
Result and Customer Focus.
Interpersonal skills and high-performance mindset.
Flexibility.

Education:

College/University degree preferred

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $25/hr -$28/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.

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More about this job

Responsibilities

The Customer Service Analyst is responsible for managing daily inquiries, processing replacement cards, and tracking client interactions. They must also report issues to vendors and maintain service level agreements while engaging clients on outstanding investigations.

Requirements

Candidates must have at least 3 years of customer service experience and proficiency in Microsoft Excel. Knowledge of TSYS is required, and experience in commercial cards or contact centers is considered an asset.

Skills

Customer Service
TSYS
Microsoft Excel
Data Analysis
Reporting
Communication
Problem-solving
Attention to detail
Time management
Commercial Card
Contact Center

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
TSYS
Microsoft Excel
Data Analysis
Reporting
Commercial Card
Contact Center
Problem Log
Service Level Agreement
Investigation
Banking
Staffing
Recruiting
Communication
Time Management

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