General Manager
- Brampton, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Additional Information: This hotel is owned and operated by an independent franchisee, Crown Group of Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary:
- Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best.
- Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
Qualifications:
- Must have the ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
- Able to set priorities, plan, organize, and delegate.
- Written communication skills to be concise, well organized, complete, and clear.
- Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.
- Ability to work effectively under time constraints and deadlines.
- Ability to travel to various sites on and off hotel property and continuously perform essential job functions.
Dental, health, life and long term disability insurance, vision care, parking and 20% of the annual salary bonus based on performance and goals achievement.
This company is an equal opportunity employer.
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More about this job
Responsibilities
The General Manager at Crown Group of Hotels will run the hotel day to day, keeping guests happy and motivating staff to do their best. They will oversee quality and service standards while meeting profit goals and budgets.
Requirements
Candidates need English communication skills, solid knowledge of hotel operations, budgeting and hospitality law, and strong leadership, planning and written communication skills. Travel between hotel sites and the ability to move around the property are also required.
Skills
- Hotel operations management
- Quality assurance programs
- Budget forecasting
- Business plan preparation
- Marketing plans
- Security and safety programs
- Repairs and maintenance oversight
- Hospitality law
- Long-range planning
- Staff leadership and development
- Priority setting
- Planning and organizing
- Delegation
- Written communication
- Guest communication
- Teamwork
- Time management under deadlines
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Long-term disability insurance
- Vision care
- Parking
- Performance bonus
Categories
- Hospitality
- Management & Leadership
- Retail
Keywords
- General Manager
- hotel management
- hotel operations
- hospitality
- Marriott
- franchise
- quality assurance
- budget forecasting
- business planning
- staff leadership
- guest service
- hospitality law
- long-range planning
- team management
- customer satisfaction
- profitability
- revenue management
- property management
Seniority
Manager
Perks
- Performance bonus
- Transit support
Languages
- English