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Added 10 mins ago
UO
Associate Director, Residence Life
University of Victoria
Victoria, BC
- Full-time
The Associate Director, Residence Life (ADRL), is a vital student affairs leader at the University of Victoria. As a student housing and community life professional, the ADRL has…
Added 10 mins ago
OL
Education Coordinator & Teacher
Oxford Learning Centres Inc.
Niagara Falls, ON
- Part-time
As the Education Coordinator and teacher you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the…
Added 10 mins ago
BW
Psychologist, Neonatal Follow Up Program (NFUP)
BC Women's Hospital and Health Centre
Vancouver, BC
- Part-time
…designate and in collaboration with the Clinic/Program Manager/Director (if…
Added 13 mins ago
Compliance Officer (Etobicoke, ON)
Great Canadian Entertainment
Toronto, ON · Etobicoke, ON
Under the general direction of the Director, Compliance, the Gaming Compliance Officer is responsible for providing compliance review and support to all GTA locations including (GC Toronto,…
Added 13 mins ago
SL
House Director - Prospective Candidates
Shawnigan Lake School
Shawnigan Lake, BC
- Contract
The House Director is the primary adult figure in a boarder’s daily life. While among the most demanding roles in independent education, it is equally one of the most rewarding leadership…
Added 37 mins ago
UO
Evening Service Worker
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $4,138 to $4,357 CAD / month
- Full-time
UBC Building Operations provides comprehensive facilities maintenance, operations and renovation services for lands and buildings owned by the University of British Columbia.
Added 37 mins ago
Manager, Indigenous Engagement
Trans Mountain
Calgary, AB
…environmental assessment, routing, permitting, construction and operations planning while integrating Indigenous perspectives and Indigenous Knowledge into…
Added 37 mins ago
D
Manager, Operations
Dynacare
Brampton, ON
- Contract
Provide information into Director’s operational plans and strategies
Added 40 mins ago
TH
Intermediate Accountant
TAG Hardware
Surrey, BC
- $70,000 CAD / year
- Full-time
Reporting to the Director of Finance, the Intermediate Accountant supports day-to-day accounting operations, including AP/AR, month-end activities, reconciliations, tax remittances, and…
Added 40 mins ago
SR
Controller
Swim Recruiting
Vancouver, BC
- Full-time
Reporting to the Director of Finance, the Controller will lead the accounting team and oversee monthly/quarterly closes and year-end, multi-entity consolidations, financial reporting…
Added 1 hour ago
NASL - Heavy Equipment Mechanic
Winnipeg Airports Authority
Iqaluit, NU
…Nunavut Airport Services LTD provides Airport Management, Airport Operations, Facility Maintenance and Technical Services for the Iqaluit International…
Added 1 hour ago
GW
Senior Manager, Trademark Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
- Full-time
Gowling WLG is seeking a Senior Manager, Trademark Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership…
Added 1 hour ago
GW
Senior Law Clerk - Corporate Services
Gowling WLG
Hamilton, ON
- $78,000 to $88,000 CAD / year
- Full-time
…revivals, by-laws (including those containing more complex director qualifications and multiple classes of membership), organizational documents, annual documents, minutes of meetings,…
Added 1 hour ago
GW
Senior Manager, Patent Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
- Full-time
Gowling WLG is seeking a Senior Manager, Patent Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership role…
Added 1 hour ago
GW
Manager, Practice Operations and Initiatives
Gowling WLG
Ottawa, ON
- $101,000 to $125,000 CAD / year
- Full-time
The Manager, Practice Operations and Initiatives leads the execution of strategic priorities and operational improvements across the Firm's practice groups. Reporting to the Senior Practice…
Added 1 hour ago
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Temporary Sales Associate
Coach
Laval, QC
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 hour ago
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Bus. Analyst, Enterprise Project Mgmt Office
Gowling WLG
Toronto, ON
- $68,000 to $88,000 CAD / year
- Full-time
…team. As a Business Analyst, you will report to the Senior Director, Enterprise Project Management Office (EPMO) and will be empowered to work on business-driven transformation projects…
Added 1 hour ago
Sections Coordinator
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Canmore, AB
…acting as the key liaison between these programs, the Services director, and the wider ACC community. It requires a deep understanding of Section operations and member-led programming,…
Added 1 hour ago
OT
Investment Associate, Capital Markets - Quantitative Strategies & Research
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Toronto, ON
- Full-time
…is not limited to data ingestion, portfolio construction and operations, trading and risk…
Added 1 hour ago
SS
General Manager
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- Full-time
Reporting to the Vice President Regional Operation or the Regional Director of Operations, we are searching for an individual who thrives in a multifaceted and highly rewarding environment.…
Added 1 hour ago
CB
Real Estate Manager
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Remote, Canada
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- Full-time
- Remote
Prepare lease analysis reports and obtain franchisee and Regional Director agreement to proposed terms.
Added 1 hour ago
AI
Outside Sales Representative
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Rivière-du-Loup, QC
- Full-time
Reporting to the Commercial Director, the Outside Sales Representative will work closely with the management team and be responsible for purchasing scrap metal products from dealerships and…
Added 1 hour ago
ME
Human Resources Business Partner
MBS Equipment Company Canada
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Human Resources Canada, the HR Business Partner proactively supports and collaborates with their client group and the HR Team through a variety of HR functions…
Added 1 hour ago
WO
Clinical Services Manager - Critical Care Unit
William Osler Health System
Toronto, ON
- Full-time
Reporting to the Director, Emergency, Critical Care and Respiratory Therapy and collaborating with the Medical Director, Critical Care, the Clinical Services Manager, Critical Care will…
Added 2 hours ago
BC
Senior Development Officer
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- Full-time
…financial support toward fundraising priorities; work with the Director, Grants, Awards and Operations to prepare supporter…

Fraser Health Authority

Manager, Clinical Operations & Program Services, Surgical Services - RCH

New Westminster, BC, Canada

$60.75 to $87.33 CAD / hour · Full-time

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Job details

Pay: $60.75 to $87.33 CAD / hour
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Salary

The salary range for this position is CAD $60.75 - $87.33 / hour

Job Summary

Lead with purpose and make a meaningful impact on patient care at Fraser Health. As the Manager, Clinical Operations & Program Services, you will provide strategic and operational leadership for Surgical Services, empowering multidisciplinary teams to deliver safe, high-quality, patient- and family-centered care.

In This Influential Leadership Role, You Will

Drive clinical excellence, patient safety, and operational performance.
Inspire, mentor, and develop high-performing healthcare teams.
Oversee budgets, resources, and service delivery initiatives.
Build strong partnerships with physicians, leaders, and community stakeholders.
Lead quality improvement, innovation, and change management initiatives that enhance patient outcomes.

This opportunity is ideal for a progressive healthcare leader who thrives in a dynamic environment and is passionate about developing people, improving services, and advancing exceptional care. Be part of an organization that embraces its values of Respect, Caring, and Trust and is committed to fostering a diverse, inclusive, and welcoming workplace.

If you're ready to take the next step in your leadership career and help shape the future of patient care at Royal Columbian Hospital, we'd love to hear from you. Apply today and let's start the conversation.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community based direct patient/client care setting. The Manager is responsible for large assigned clinical operation(s) and program service(s) through the leadership provided to staff, or the management of service contracts with contracted agencies. The Manager must directly supervise Nurses at the Level 4 or 5 classification/wage rate.

Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation or program service; or, supports the operation of clinical services supports for services as provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) and program service(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.

Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives.

Responsibilities

Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care. Provides direct supervision to Nurses at the Level 4 or 5 classification/wage rate.
Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical thinking.
Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.
Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external partners. Coordinates the utilization of shared resources including services, equipment, and space with other departments and/or sites.
Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading a clinical operation and program service that report up to more than one Director.
Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s), program services(s) or service contracts.
Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external partners and agencies; ensures compliance of the complaint review and audit process.
Co-ordinates, participates or facilitates research initiatives taking an interdisciplinary and consultative approach. Identifies emerging best practices and technologies and develops strategies for integration into operations.
Participates in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government and regulatory reporting requirements are met.
Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow up action to be taken; implements approved recommendations.
Participates in the development, implementation and negotiation of essential service contingency plans.
Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.

Qualifications

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years’ recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

Excellent oral, written and presentation skills.
Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
Ability to plan, prioritize and carry out projects.
Knowledge of department management processes under collective agreements.
Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
Knowledge of research methodology, practices and techniques.
Excellent investigative, analytical and problem solving skills.
Ability to work effectively under pressure and with changing priorities and deadlines.
Knowledge of Information Systems applications, tools and concepts.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process.

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More about this job

Responsibilities

Leads the clinical and operational delivery of Surgical Services, including multidisciplinary teams, budgets, resources, service plans, and quality and safety initiatives. Develops staff, manages performance and risks, collaborates with medical and community partners, and advances service improvement, research, and operational planning.

Requirements

Requires an undergraduate degree in health sciences or a related field, plus seven years of recent related experience, including two years in a leadership role, or an equivalent combination of education, training, and experience. Candidates should bring strong clinical program knowledge, communication and project-planning abilities, budget and collective-agreement knowledge, and analytical, investigative, and problem-solving skills.

Skills

Surgical Services Management
Patient Safety
Quality Improvement
Budget Management
Resource Management
Team Leadership
Staff Development
Program Planning
Change Management
Clinical Service Development
Contract Management
Project Planning
Research Methodology
Investigative and Analytical Skills
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Clinical Operations
Surgical Services
Patient-Centered Care
Patient Safety
Quality Care
Multidisciplinary Teams
Operating Budgets
Capital Budgets
Resource Allocation
Program Planning
Clinical Service Development
Quality Improvement
Change Management
Collective Agreements
Contract Performance
Risk Management
Performance Management
Research Methodology
Clinical Information Systems
Regulatory Reporting
Contingency Planning
Stakeholder Relations
Complaint Review
Service Delivery
Healthcare Leadership

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