Senior business analyst

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour
Job Summary

The Senior Business Analyst – Diagnostic Cardiology provides clinical informatics, project coordination, training, go-live, optimization, and sustainment support for diagnostic cardiology and related clinical service areas. The role acts as a bridge between clinical operations, providers, application teams, project resources, and site stakeholders to support safe, consistent, and effective use of clinical systems and workflows.

The role supports current and future sites by maintaining workplans, tracking priorities, coordinating meetings and documentation, creating and updating training materials, supporting workflow readiness, researching issues, and providing Tier 2 go-live and post-live support.

Key Areas of Responsibility

Clinical Informatics and SME Support

• Provide clinical informatics subject matter expertise for Diagnostic Cardiology and related departments.

• Support optimization, sustainment, and issue resolution for live sites.

• Assist with new site readiness, implementation activities and go-live preparation.

• Research issue resolutions and coordinate follow-up with the appropriate application, operational or project teams.

Training and Provider Support

• Coordinate and support neurologist and cardiologist training needs in collaboration with provider experience and clinical workflow teams.

• Create, update and maintain training documents, QRGs and KYIs to support consistent system use and workflow adoption.

Project Coordination and Workplan Management

• Update and maintain project workplans, timelines, task lists and priority trackers.

• Track tasks and timelines from program and leadership discussions and ensure follow-up items are documented.

• Monitor activity logs, issue lists and completion status to support visibility and accountability.

• Manage deadlines, schedule meetings, create agendas, document minutes and track takeaways.

Go-Live and New Site Support

• Provide go-live coverage and coordinate assignment details for support team members.

• Create go-live information packages, task logs, escalation documents and team schedules.

• Organize and monitor go-live chat groups and provide Tier 2 support for identified issues.

• Create tracking documents for new sites, including information collected, outstanding data, readiness risks and required follow-up.

Stakeholder Engagement and Operational Liaison

• Act as a liaison with operational teams and stakeholder groups, including Cardiology operational partners.

• Coordinate and lead meetings with operational stakeholders, project teams and application resources as required.

• Track requests from live sites and support prioritization, communication and resolution planning.

Build, Documentation and Workflow Support

• Build and update dictionaries as required to support approved workflows and operational needs.

• Update workflows and supporting documentation to reflect current-state and future-state processes.

• Identify gaps and fill operational or project support needs when other resources are training, on site or unavailable.

Current Day-to-Day Functions Reflected in the Role

Function

Examples of Work

Planning and Tracking

Update workplans; track program and leadership timelines; maintain activity logs and priority trackers.

Meeting Support

Create agendas, minutes and takeaways; attend meetings and provide coverage when required.

Training and Communications

Create KYIs/QRGs; manage training documents; support provider and scheduling training readiness.

New Site Readiness

Create tracking documents; collect outstanding data; coordinate readiness items.

Go-Live Support

Create go-live documents, task logs, assignment details, chat groups and Tier 2 support structures.

Technical / Build Support

Build or update dictionaries; research issue resolutions; track live site requests.

Gap Coverage

Fill support gaps when key resources are training, on-site or otherwise unavailable.

Qualifications

Education and Experience

• Bachelor’s degree or diploma in clinical, health informatics, health information systems, cardiology technology, nursing, allied health, business analysis or related discipline, or an equivalent combination of education, training and experience.

• Recent related experience supporting clinical systems, diagnostic cardiology workflows, provider support, training, go-live support, optimization, sustainment or project coordination in a complex health care environment.

• Clinical knowledge of cardiology, diagnostic cardiology, cath lab, neurology or related ambulatory workflows is an asset.

• Experience creating training materials, QRGs, workflows, workplans, issue logs, meeting materials, and go-live support documentation is an asset.

Professional / Technical Capabilities

• Ability to understand clinical workflows and translate operational needs into clear informatics, training and support actions.

• Strong project coordination, organization, documentation, and follow-up skills.

• Ability to build effective relationships with operational, clinical, provider, application and project stakeholders.

• Ability to support go-live readiness, sustainment, optimization and post-live issue resolution.

• Ability to create clear agendas, minutes, takeaways, workplans, trackers, QRGs, KYIs and workflow documents.

• Ability to prioritize competing demands and escalate risks, issues and dependencies appropriately.

• Ability to work independently and collaboratively in a fast-paced, multi-site clinical informatics environment.

• Clear verbal and written communication skills.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies.  Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health.  The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management.  Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.
Responsibilities

Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.

Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.

Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.

Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.

Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.

Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.

Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.

Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.

Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications

Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of health and corporate information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and
• solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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