Client Partner, Critical Incident Stress Management (CISM)

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour
Job Summary

Join Our Team as a Client Partner – Lead the Future of Psychological First Aid and Peer Support at Fraser Health!

Are you passionate about fostering resilience and empowering others through Psychological First Aid (PFA)? Do you thrive in interactive teaching environments and have experience in building peer support programs? If so, we have an exciting opportunity for you!

Unlike our traditional Critical Incident Stress Management (CISM) Client Partner roles, this unique position is dedicated to expanding the reach and impact of PFA across our health authority. You won’t just be responding to critical incidents - you’ll be at the forefront of designing innovative infrastructure, strategies, and systems that make Psychological First Aid more accessible and integrated into our organizational culture.

In this role, you will:
✔ Teach & Train – Deliver engaging, interactive PFA education tailored to adult learners, empowering individuals with the tools they need to support themselves and others.
✔ Design & Implement – Develop systems and strategies that increase the adoption of PFA at all levels, ensuring it becomes a foundational part of our workplace support network.
✔ Build & Strengthen – Establish a dynamic peer support program that fosters connection, resilience, and well-being among staff.

We’re looking for innovators, educators, and changemakers who have experience in interactive teaching, adult learning principles, and peer support program development. If you're ready to make a lasting impact on how we care for one another in times of stress and crisis, we’d love to hear from you!

Apply today and be a driving force in elevating the psychological health & safety of our health care workers. 

 

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Client Partner, Critical Incident Stress Management (CISM) supports the coordination, implementation and evaluation of Fraser Health''s Critical Incident Stress Management program, initiatives and systems in collaboration with the Lead, Resilience and CISM. This role acts as a resource and provides consultation, research and educational support on critical incident support and recovery to Fraser Health (FH) corporate and medical staff.

Responsibilities

1. Administers the Critical Incident Stress Management (CISM) program and workplace trauma response for FH in conjunction with the Lead, Resilience and CISM; assists in the development and implementation of standards of practice, procedures, and protocols for anticipating, recognizing, preventing and/or mitigating the impact of critical incidents in the workplace.
2. Implements and assists in the evaluation of instructional programs, delivers training and educational materials to promote understanding of the impact of critical incident stress in the workplace and to raise awareness about available prevention and early intervention strategies.
3. Conducts on-site investigations, debriefings and provides ongoing support to affected departments and individuals experiencing critical incident stress; establishes off-hour and vacation relief coverage and support infrastructure by utilizing external agencies.
4. Develops, implements and maintains a system for triaging and referring requests for service that will be available to staff on a twenty-four hour basis.
5. Maintains and assists in the evaluation of quality and measurement indicators, audit processes, data collection and analysis tools.
6. Provides purposeful consultation, coaching and support to key organizational leaders and staff regarding crisis management service processes, case complexities and ensures adherence to all protocols and practice standards, while also clarifying the objectives of the CISM program.
7. Builds collaborative partnerships with both internal and external services and programs to develop an integrated service delivery model for corporate and medical staff.
8. Develops and implements methods, strategies and supports that will help equip our corporate and medical staff with Psychological First-Aid (PFA) training.
9. Contribute to the development and sustainment of a peer support network by implementing and delivering peer support and PFA training, while also ensuring the program''s continued effectiveness through follow- up courses and advanced PFA peer support training and engagement opportunities.
10. Participates in developing and implementing a communication strategy to enhance awareness and promote knowledge of critical incident stress; prepares promotional material to ensure all staff is informed and to encourage staff participation in pre-crisis education training and education; coordinates the deployment of on-site crisis/trauma counselors to respond to team requests consistent with organizational needs.
11. Provides training to counselors to further develop and upgrade their skills in effective evidence-based trauma response and crisis management.
12. Refers staff to FH’s employee and family assistance program (and other well-being resources) as required.

Qualifications

Education and Experience

Master's degree in Clinical Counselling, Psychology or Social Work or related discipline.

Registered member of an applicable professional association.

Five (5) years' recent, related experience in workplace crisis management and/or clinical counselling in the application of accepted CISM methodology in a health care environment, including experience in program planning, implementation and evaluation, or an equivalent combination of education, training and experience.

Valid Class 5 BC Driver's License and access to personal vehicle for business-related purposes.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated understanding of Critical Incident Stress Management theory and application.
• Demonstrated ability to effectively design and facilitate learning with health care professionals.
• Demonstrated proficiency in the use of a personal computer (PC) and applicable software applications.
• Working knowledge of applicable regulations, legislation, policies and procedures.
• Physical and psychological ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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