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Added 14 mins ago
AC
Manager, Assurance and Accounting
ACCA Careers
Campbell River, BC
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 1 hour ago
RS
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
Richmond School District No. 38
Richmond, BC
- Internship
Perform the functions of a manager of employees in the Youth Peer Support Worker positions as part of the ICY teams including:
Added 1 hour ago
NB
Wealth Associate
National Bank of Canada
Quebec, QC
- Full-time
National Bank Financial - Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 1 hour ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 2 hours ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
Reporting to the Leader, the Coordinator is the primary point of contact for management staff related to scheduling and/or timekeeping. The Coordinator is responsible for investigating and…
Added 3 hours ago
A
Construction Project Manager
Altis
Ottawa, ON
- $120,000 to $135,000 CAD / year
- Full-time
Are you an experienced construction Project Manager who enjoys seeing complex projects through from concept to completion? An established Ottawa-based real estate development and property…
Added 3 hours ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Director, Procurement, the Strategic Sourcing Manager is responsible for leading the organization’s strategic sourcing function and developing sourcing strategies aimed at…
Added 5 hours ago
TA
SALES LEAD - PART TIME - CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Ottawa, ON
- Part-time
Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group brings over 50 years of fashion expertise to the global stage. With close to 1,500 stores across…
Added 10 hours ago
NB
Manager, Financing Solutions - Real Estate Group
National Bank of Canada
Calgary, AB
- Full-time
A career as a Manager, Financing Solutions in the Real Estate group within the Commercial and Private Banking 1859 team means acting as a trusted expert in credit analysis and real estate…
Added 10 hours ago
NB
Business Account Manager
National Bank of Canada
Brossard, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 14 hours ago
SALES ASSOCIATE - MARKET MALL - CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Calgary, AB
Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group brings over 50 years of fashion expertise to the global stage. With close to 1,500 stores across…
Added 17 hours ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group brings over 50 years of fashion expertise to the global stage. With close to 1,500 stores across…
Added 18 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 21 hours ago
MG
Project Manager
Mecharm Group
Canada
- Full-time
Company Description Mecharm Group is a Canadian construction and development firm recognized as one of Canada’s Top Growing Companies 2025 by The Globe and Mail. The company delivers…
Added 21 hours ago
R
Manager, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
The Manager, Business Development operates as an individual contributor who spends much of their time in the field, meeting prospects and clients face to face. The role has no direct…
Added 22 hours ago
R
Manager, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Manager, Business Development operates as an individual contributor who spends much of their time in the field, meeting prospects and clients face to face. The role has no direct…
Added 23 hours ago
J
Private Client Services (PCS) Account Manager | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Hello World Recruitment, founded by Jeremy Corbet, is recruiting an experienced Private Client Services Account Manager for an established Canadian insurance brokerage.
Added 23 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Toronto, ON
- Internship
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 1 day ago
NB
Manager, Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 1 day ago
NB
Manager, Financial Solutions
National Bank of Canada
Nanaimo, BC
- Full-time
Negotiate credit terms and conditions with the Credit Risk Management as needed and confirm the availability of financing for the Commercial Account Manager.
Added 1 day ago
NB
Business Development Manager, Equipment Finance
National Bank of Canada
Lethbridge, AB
- Full-time
A career as a Business Development Manager in the Equipment Financing team at National Bank means acting as a trusted financing partner for businesses operating in equipment intensive…
Added 1 day ago
PT SALES ASSOCIATE - CALL IT SPRING - COQUITLAM CENTRE
The Aldo Group Inc / Le Groupe Aldo Inc.
Port Coquitlam, BC
Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group brings over 50 years of fashion expertise to the global stage. With close to 1,500 stores across…
Added 1 day ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 day ago
AC
Manager, Assurance and Accounting
ACCA Careers
Stratford, ON
- Full-time
Deliver industry and technical expertise in assurance through client interactions, reports, technical work, management presentations and high-quality deliverables
Added 1 day ago
PG
M&A Manager, Corporate Development
Perseus Group, Constellation Software
Canada
- Full-time
Perseus is growing the business development team within our M&A group. The purpose of this role is to build strong strategic business relationships that lead to the sourcing of current and…

Fraser Health

Coordinator, Workforce Optimization Staffing Services

UNAVAILABLE, Surrey, BC, V3V 1Z2, Canada

The salary range for this position is CAD $38.88 - $55.89 / hour Job Summary · Full-time

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Job details

Pay: The salary range for this position is CAD $38.88 - $55.89 / hour Job Summary
Job type: Full-time
Apply by: Oct 14, 2027
Posting language: English
Posted: Oct 14, 2026

Original job description

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour
Job Summary

Fraser Health is looking for an accomplished and passionate Coordinator, Workforce Optimization Staffing Services to join our Staffing Services team. In this role you will be responsible for investigating and determining customer service needs, dealing with difficult staffing and/or timekeeping requests, facilitating resolution to staffing and/or timekeeping problems and planning and developing strategies to close the gap between resource availability and resource needs.

Key Responsibilities:

Utilizes human resources policies and procedures to recruit, hire, mentor and retain staff.
Identifies workplace issues and recommends strategies that affect the recruitment, retention and engagement of staff.
Contributes and coordinates workforce plans according to strategic goals and objectives. Establishes workload assignments and priorities to meet operational requirements.
Addresses scheduling issues immediately.
Identifies vacancies, interviews internal/external applicants, makes hiring decisions and processes required documentation.
Oversees and coordinates the delivery/daily activities within the designated Staffing services area.
Ensures clinical program/service needs are met and liaises with key stakeholders on the achievement of program goals and objectives.
Regularly meets with staff to set clear performance parameters and provide continuous communications strategies. Continuously clarifies performance expectations.
Coordinates requests for vacation, education and leaves of absence; ensures vacancies are filled, communicates scheduling changes, ensures resources are available.
Reviews staffing levels with management team to determine operational requirements, seniority, etc., grant/deny requests. Approves/signs off on timekeeping records.
Acts as the employer representative in Attendance Support and other meetings with staff, Human Resources and the Union.
Meets regularly with customer groups to identify service needs and develop understanding of current work processes and problem areas and to develop strategies to meet staffing and/or timekeeping requirements.

Qualifications:

Recognized degree in a related discipline.
Three (3) years' recent, related experience within a large complex organization working with automated scheduling and/or timekeeping systems.
An equivalent combination of education, training and experience may be considered.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Leader, the Coordinator is the primary point of contact for management staff related to scheduling and/or timekeeping. The Coordinator is responsible for investigating and determining customer service needs, dealing with difficult staffing and/or timekeeping requests, facilitating resolution to staffing and/or timekeeping problems and planning and developing strategies to close the gap between resource availability and resource needs. The Coordinator is in constant contact with their designated customer group to ensure understanding of future service demands and workforce plans. Develops procedures and processes to ensure timely and effectively delivery of services within own portfolio and ensures alignment with the Workforce Optimization vision and strategies. Develops and/or coordinates orientation for new hires in consultation with customer group and Employee Experience. Provides direction, supervision and guidance to scheduling staff and leads the team by fostering a motivating and respectful workplace. Primary working relationships are with Staffing Services team, Employee Experience teams and clinical program/service leaders throughout the designated area.

Responsibilities

Utilizes human resources policies and procedures to recruit, hire, mentor and retain staff. Identifies workplace issues and recommends strategies that affect the recruitment, retention and engagement of staff. Contributes and coordinates workforce plans according to strategic goals and objectives. Establishes workload assignments and priorities to meet operational requirements. Addresses scheduling issues immediately. Identifies vacancies, interviews internal/external applicants, makes hiring decisions and processes required documentation.
Oversees and coordinates the delivery/daily activities within the designated Staffing services area. Ensures clinical program/service needs are met and liaises with key stakeholders on the achievement of program goals and objectives.
Regularly meets with staff to set clear performance parameters and provide continuous communications strategies. Continuously clarifies performance expectations. Conducts performance reviews and performance conversations. Clearly defines appropriate workplace behaviour. Prevents/intervenes in all incidents of conflict, inappropriate comments or conduct involving staff and stakeholders. Defines specific objectives on disciplinary issues. Follows up with staff on issues requiring disciplinary action.
Coordinates requests for vacation, education and leaves of absence; ensures vacancies are filled, communicates scheduling changes, ensures resources are available. Reviews staffing levels with management team to determine operational requirements, seniority, etc., grant/deny requests. Approves/signs off on timekeeping records.
Acts as the employer representative in Attendance Support and other meetings with staff, Human Resources and the Union. Ensures incident reports are completed and provides Leader with a copy of the completed incident reports. Identifies and develops recommendations to improve safety of the workplace; liaises with Workplace Health to ensure recommendations are implemented and obtain information regarding the status of ill/injured team members.
Meets regularly with customer groups to identify service needs and develop understanding of current work processes and problem areas and to develop strategies to meet staffing and/or timekeeping requirements.
Works with designated Manager to develop and maintain procedures and processes to ensure staffing coverage in all specified units 24-hours a day. Monitors and evaluates service delivery to ensure customer needs are being met based on measurable indicators and best practice.
Works with customer group to assess required employee skill set levels and develop training and orientation strategies/programs for staff including coordinating set up/access to appropriate information systems.
Ensures timekeeping system is compliant with Ministry of Health, BC healthcare collective agreements and other regulatory bodies (HRDC, CCRA, HEABC) and ensures changes are introduced in a timely and effective manner.
Ensures all relevant audits are conducted and completed prior to timecard being exported to Payroll.
Provides direction and guidance to staff regarding scheduling and/or timekeeping systems and liaises with appropriate Information Systems teams and/or vendor to ensure uninterrupted service during system changes/enhancements.
Works with designated Leader to develop and initiate communications to portfolio group on changes within designated area, new processes and status of projects.
Prepares and/or ensures the preparation of relevant reference material and documentation to enable consistent application of practices within area.
Maintains awareness of current trends in staffing and/or timekeeping management and related technology and actively contributes information for the improvement and/or development of innovative approaches to service delivery.

Qualifications

QUALIFICATIONS:

Recognized degree in a related discipline, supplemented with three (3) years' recent, related experience within a large complex organization working with automated scheduling and/or timekeeping systems, or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous, and creates the conditions for people to succeed.

Professional/Technical Capabilities

Working knowledge of applicable regulations, legislation and collective agreements.
Demonstrated ability to lead staff and foster a motivating, engaging and respectful workplace.
Demonstrated leadership abilities to align the workforce to meet the needs of our patient populations, by supporting best practices across all programs, sites and services, in collaboration with frontline managers.
Demonstrated ability to work and lead within a matrix reporting structure.
Applies excellent time management and multi-tasking skills to prioritize and complete assignments and schedule activities in a manner that optimizes effectiveness and contributes to team success.
Proven proficiency leading collaborative practice with a process of continuous communication and shared decision-making among healthcare providers.
Ability to operate related equipment including applicable software applications.
Physical ability to carry out the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Protect yourself from recruitment and employment scams.

We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process.

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More about this job

Responsibilities

The Coordinator is responsible for investigating customer service needs, managing complex staffing and timekeeping requests, and developing strategies to align resource availability with operational requirements. They also oversee daily staffing activities, mentor staff, and ensure compliance with collective agreements and organizational policies.

Requirements

Candidates must possess a recognized degree in a related discipline and at least three years of recent experience in a large complex organization using automated scheduling or timekeeping systems. An equivalent combination of education, training, and experience may also be considered.

Skills

Workforce planning
Staffing services
Timekeeping systems
Human resources policies
Performance management
Conflict resolution
Scheduling
Recruitment
Leadership
Stakeholder management
Data analysis
Operational planning
Regulatory compliance
Communication strategies
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Workforce Optimization
Staffing Services
Timekeeping
Human Resources
Scheduling Systems
Recruitment
Performance Reviews
Collective Agreements
Healthcare Administration
Operational Requirements
Stakeholder Engagement
Conflict Resolution
Workforce Planning
Attendance Support
Payroll Audits
Clinical Program Support
Leadership
Mentoring
Regulatory Compliance
Process Improvement

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