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Added 10 mins ago
PH
Patient Resident Care Manager - Older Adult Clinics (Centre for Healthy Aging) & Post-COVID Recovery Clinic
Providence Healthcare
Vancouver, BC
- Full-time
Reporting to the Program Director or Senior Manager, this key role provides:
Added 25 mins ago
CG
Director, Talent & Leadership Development
Compass Group Canada
Mississauga, ON
- Full-time
Compass Group Canada is seeking a Director, Talent & Leadership Development to strengthen leadership capability and build a more strategic, business-driven talent function across the…
Added 25 mins ago
IS
Project Manager
Information Services Corporation ISC
Regina, SK
- Full-time
Reporting to the Director, EPMO, this is an ideal opportunity for experienced Project Managers who can navigate complexity, translate business priorities into action, and build alignment…
Added 25 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…requirements are carried out in a timely, accurate manner to decrease risk of Intentional…
Added 25 mins ago
O
Enterprise Counsel
OMERS
Toronto, ON · Head Office Toronto
- Full-time
the OMERS Finance, Tax, Treasury and Risk teams in respect of certain business activities (e.g. credit support documentation review, loan compliance functions, policy review, etc.);
Added 25 mins ago
S
Food Safety Program Manager
Sysco
Toronto, ON · Sysco Toronto
- Full-time
…requirements are carried out in a timely, accurate manner to decrease risk of Intentional…
Added 25 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…requirements are carried out in a timely, accurate manner to decrease risk of Intentional…
Added 40 mins ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 54 mins ago
Director, Design Operations - Global Wealth Management
Scotiabank
Toronto, ON
The Director, Design Operations contributes to the overall success of Global Wealth Management’s Digital Experience Design Team ensuring specific individual goals, plans, initiatives are…
Added 54 mins ago
Director, Product Design - Global Wealth Management
Scotiabank
ON · Ottawa, ON
The Director, Product Design, Global Wealth Management contributes to the overall success of Global Wealth Management’s Digital Experience Design Team ensuring specific individual goals,…
Added 55 mins ago
AG
Account Executive
AURUM Group of Companies
Toronto, ON
- Full-time
Reporting to the Director of Sales, the Account Executive creates long-term, trusting relationships with our customers with the goal of developing new business from existing clients and…
Added 1 hour ago
MO
Credit Operations Specialist
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
In coordination with Collections, Risk, and Sales teams, prepares Vendor, Broker, and Syndication partner status reporting for the Director of Credit Operations and MOCC Credit Management…
Added 1 hour ago
Talent Acquisition & HR Coordinator
Destination Canada
Vancouver, BC
Reporting to the HR Director, you'll help us attract and hire great people, supporting our talent acquisition lead throughout the recruitment process while also taking the lead on…
Added 1 hour ago
ML
General Accounting and Close Manager
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Review and resolve routine accounting issues, with escalation of judgmental, material, high-risk, or non-standard matters to the Director or to the technical accounting team as required.
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will translate complex business needs into structured requirements, improve business processes, support…
Added 1 hour ago
C
Director, Project Deveopment (Quebec & Atlantic Canada)
Corix
Montreal, QC
- Other
Added 1 hour ago
Business Performance Analyst
Infrastructure Ontario
Toronto, ON
Complete analytics to support Director on service provider governance through monitoring key performance indicators (KPI), service level agreements (SLA), by validating reporting, tracking…
Added 1 hour ago
LC
Associate Merchant - Soft Goods & Home Decor (HEHB)
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to our <Category Director>, you’ll work alongside the Buyer(s) to support every aspect of category procurement including domestic and offshore sourcing, vendor relationship and…
Added 1 hour ago
KS
Retail Contingent
kate spade new york
Ottawa, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 hour ago
HE
Bargaining Representative II
Hospital Employees' Union
Burnaby, BC
- Full-time
This position reports to the Director of Private Sector Bargaining.
Added 1 hour ago
BF
Director Communications & Engagement
BC Financial Services Authority
Vancouver, BC
- $150,761 to $188,451 CAD / year
- Full-time
The Director, Communications & Engagement is BCFSA's enterprise leader for communications, engagement, reputation, confidence-building, and communications and engagement capability.…
Added 1 hour ago
CU
Managing Director, Regulatory Enablement
Credit Union Deposit Guarantee Corporation (Alberta)
AB · Greater Edmonton Metropolitan Area
- Full-time
CUDGC also regulates Alberta’s credit unions and Alberta Central through a risk-based approach designed to support system safety and soundness and protect depositors. Its oversight…
Added 1 hour ago
Director, Information Technology & Enterprise Systems
International Business University
Toronto, ON
Reporting directly to the CEO, the Director will serve as a strategic advisor to senior leadership and play a pivotal role in shaping the institution's technology roadmap, enterprise…
Added 1 hour ago
BC
Directeur(trice) Préconstruction, Résidentiel | Pre Construction Director, Residential
Broccolini Construction Inc.
Montreal, QC
- Full-time
Added 1 hour ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…

Fraser Health

Manager, Clinical Operations & Program Services

UNAVAILABLE, Surrey, BC, V3V 1Z2, Canada

The salary range for this position is CAD $60.75 - $87.33 / hour Job Summary · Full-time

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Job details

Pay: The salary range for this position is CAD $60.75 - $87.33 / hour Job Summary
Job type: Full-time
Apply by: Oct 30, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Salary

The salary range for this position is CAD $60.75 - $87.33 / hour
Job Summary

Come work with us!

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health; we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including earning four weeks of vacation in your first year, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community based direct patient/client care setting. The Manager is responsible for large assigned clinical operation(s) and program service(s) through the leadership provided to staff, or the management of service contracts with contracted agencies. The Manager must directly supervise Nurses at the Level 4 or 5 classification/wage rate.

Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation or program service; or, supports the operation of clinical services supports for services as provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) and program service(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.

Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives.

Responsibilities

Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care. Provides direct supervision to Nurses at the Level 4 or 5 classification/wage rate.
Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical thinking.
Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.
Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external partners. Coordinates the utilization of shared resources including services, equipment, and space with other departments and/or sites.
Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading a clinical operation and program service that report up to more than one Director.
Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s), program services(s) or service contracts.
Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external partners and agencies; ensures compliance of the complaint review and audit process.
Co-ordinates, participates or facilitates research initiatives taking an interdisciplinary and consultative approach. Identifies emerging best practices and technologies and develops strategies for integration into operations.
Participates in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government and regulatory reporting requirements are met.
Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow up action to be taken; implements approved recommendations.
Participates in the development, implementation and negotiation of essential service contingency plans.
Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.

Qualifications

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years’ recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

Excellent oral, written and presentation skills.
Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
Ability to plan, prioritize and carry out projects.
Knowledge of department management processes under collective agreements.
Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
Knowledge of research methodology, practices and techniques.
Excellent investigative, analytical and problem solving skills.
Ability to work effectively under pressure and with changing priorities and deadlines.
Knowledge of Information Systems applications, tools and concepts.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Protect yourself from recruitment and employment scams.

We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process.

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More about this job

Responsibilities

The Manager provides clinical and operational leadership to front-line patient care departments, overseeing staff and resource management. They are responsible for ensuring safe, quality care, managing budgets, and fostering an environment of innovation and professional development.

Requirements

Candidates must hold an undergraduate degree in health sciences or a related field. A minimum of seven years of recent related experience, including at least two years in a leadership role, is required.

Skills

Clinical operations
Program management
Budgeting
Leadership
Staff supervision
Quality improvement
Risk management
Strategic planning
Conflict resolution
Policy development
Research methodology
Analytical skills
Problem solving
Communication
Information systems

Benefits

Vacation
Health benefits
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Clinical Operations
Program Services
Patient Care
Budgeting
Capital Budgets
Leadership
Mentorship
Quality Care
Risk Management
Change Management
Collective Agreement
Strategic Planning
Research Initiatives
Information Systems
Healthcare Management
Performance Improvement
Contract Management
Clinical Services
Operational Planning
Regulatory Reporting

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