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Added 9 mins ago
QH
Patient Services Manager
Quinte Health
Belleville, ON
- Full-time
Demonstrated success in ability to support staff in accomplishment of service goals and objectives, continuous improvements and to provide leadership and project management for the…
Added 9 mins ago
NR
hotel general manager
Nomi Resort
Harcourt, ON
- Full-time
Food service, waiter/waitress and dining room management/manager
Added 9 mins ago
VC
Relational Security Officer
Vancouver Coastal Health
Vancouver, BC
- $31.19 CAD / hour
- Full-time
…setting, ensuring a safe and healthy environment for patients, staff and visitors. The Relational Security Officer works as part of a Relational Security Team that promotes a variety of…
Added 9 mins ago
VC
Relational Security Officer
Vancouver Coastal Health
Vancouver, BC
- $31.19 CAD / hour
- Temporary
…setting, ensuring a safe and healthy environment for patients, staff and visitors. The Relational Security Officer works as part of a Relational Security Team that promotes a variety of…
Added 24 mins ago
FP
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- Full-time
The Restaurant and Banquet Manager is part of the Food and Beverage leadership team, responsible for overseeing restaurant operations and all phases of banquet functions. The manager…
Added 24 mins ago
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follow, implement, and maintain contract and policies with the USW union staff
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- Full-time
Recruits, hires, disciplines, and terminates staff as required. Provides mentoring and coaching to staff, completes performance evaluations and prepares staff development, training, and…
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Added 24 mins ago
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CIRCLE K is hiring Retail Store Supervisor with LMIA
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Added 24 mins ago
OH
Lead, Capacity, Access and Flow
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Added 24 mins ago
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Lifeguard 2- Part Time Permanent
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Wetaskiwin, AB
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Added 38 mins ago
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Restaurant Management | Assistant General Manager | General Manager
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- Full-time
…preserve the Canadian Brewhouse’s reputation with quality customer service skills, innovative brain-power, and a can-do attitude! Because we continue to expand, we are actively recruiting…
Added 38 mins ago
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Restaurant Management | Assistant General Manager | General Manager
The Canadian Brewhouse
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- $80,000 CAD / year
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Added 38 mins ago
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Retail Sales Supervisor
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You perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you act as a leader on duty, supporting programs and training throughout the…
Added 53 mins ago
FN
Regional Manager,Traditional Health & Wellness
First Nations Health Authority
Ladysmith, BC
- Full-time
…delivery of programs and services within the region. This roles service and supports FNHA and Vancouver Island First Nations communities to acknowledge and stand up the Healing Modalities…
Added 53 mins ago
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farm equipment operator
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Added 53 mins ago
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food service supervisor
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Supervise and co-ordinate activities of staff who prepare and portion food
Added 53 mins ago
DQ
restaurant manager
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Sudbury, ON · Greater Sudbury, ON
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Added 53 mins ago
WC
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- Full-time
Position Summary...To assist in the leadership of General Merchandise and Fashion Associates and department processes through partnership with the General Merchandise and Fashion Assistant…
Added 53 mins ago
WC
(CAN) Produce Department Manager
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
…associates and oversees department processes to ensure high customer service and meet production targets. Responsibilities include receiving merchandise, maintaining sales floor…
Added 53 mins ago
DQ
food service supervisor
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Supervise and co-ordinate activities of staff who prepare and portion food
Added 53 mins ago
TS
Executive Director
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THRIVE is entering an important period of growth and development. Building on a strong foundation of mission-driven service, a committed Board, and a dedicated staff team, the organization…
Added 53 mins ago
WC
(CAN) Produce Department Manager
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…associates and oversees department processes to ensure high customer service and meet production targets. Responsibilities include receiving merchandise, maintaining sales floor…

Fraser Health

Manager, Clinical Operations & Program Services

UNAVAILABLE, Surrey, BC, V3V 1Z2, Canada

The salary range for this position is CAD $60.75 - $87.33 / hour Job Summary · Full-time

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Job details

Pay: The salary range for this position is CAD $60.75 - $87.33 / hour Job Summary
Job type: Full-time
Apply by: Oct 30, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Salary

The salary range for this position is CAD $60.75 - $87.33 / hour
Job Summary

Come work with us!

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health; we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including earning four weeks of vacation in your first year, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community based direct patient/client care setting. The Manager is responsible for large assigned clinical operation(s) and program service(s) through the leadership provided to staff, or the management of service contracts with contracted agencies. The Manager must directly supervise Nurses at the Level 4 or 5 classification/wage rate.

Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation or program service; or, supports the operation of clinical services supports for services as provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) and program service(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.

Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives.

Responsibilities

Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care. Provides direct supervision to Nurses at the Level 4 or 5 classification/wage rate.
Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
Provides leadership for quality care, identifies risks and action plans in terms of clinical/department outcomes and acts as a change agent within the service, fostering an environment of innovation and critical thinking.
Interprets, applies and ensures operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigates and responds to complaints or grievances. Represents the Department in third party venues.
Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external partners. Coordinates the utilization of shared resources including services, equipment, and space with other departments and/or sites.
Participates in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assesses and advises on conflicts in terms of operational plans where leading a clinical operation and program service that report up to more than one Director.
Acts as a resource to care teams, provides expert consultative advice to other health care practitioners and acts as a resource for the assigned clinical operation(s), program services(s) or service contracts.
Acts as an advocate for patients/residents/clients and families; responds to issues in the area of clinical operations to internal and external partners and agencies; ensures compliance of the complaint review and audit process.
Co-ordinates, participates or facilitates research initiatives taking an interdisciplinary and consultative approach. Identifies emerging best practices and technologies and develops strategies for integration into operations.
Participates in the development and maintenance of administrative and clinical information systems; ensures Fraser Health, government and regulatory reporting requirements are met.
Chairs and/or participates on committees; prepares status reports to update the Director(s) and/or develops recommendations on follow up action to be taken; implements approved recommendations.
Participates in the development, implementation and negotiation of essential service contingency plans.
Ensures Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.

Qualifications

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years’ recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

Excellent oral, written and presentation skills.
Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation.
Ability to plan, prioritize and carry out projects.
Knowledge of department management processes under collective agreements.
Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
Knowledge of research methodology, practices and techniques.
Excellent investigative, analytical and problem solving skills.
Ability to work effectively under pressure and with changing priorities and deadlines.
Knowledge of Information Systems applications, tools and concepts.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Protect yourself from recruitment and employment scams.

We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process.

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More about this job

Responsibilities

The Manager provides clinical and operational leadership to front-line patient care departments, overseeing staff and resource management. They are responsible for ensuring safe, quality care, managing budgets, and fostering an environment of innovation and professional development.

Requirements

Candidates must hold an undergraduate degree in health sciences or a related field. A minimum of seven years of recent related experience, including at least two years in a leadership role, is required.

Skills

Clinical operations
Program management
Budgeting
Leadership
Staff supervision
Quality improvement
Risk management
Strategic planning
Conflict resolution
Policy development
Research methodology
Analytical skills
Problem solving
Communication
Information systems

Benefits

Vacation
Health benefits
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Clinical Operations
Program Services
Patient Care
Budgeting
Capital Budgets
Leadership
Mentorship
Quality Care
Risk Management
Change Management
Collective Agreement
Strategic Planning
Research Initiatives
Information Systems
Healthcare Management
Performance Improvement
Contract Management
Clinical Services
Operational Planning
Regulatory Reporting

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