SalaryThe salary range for this position is CAD $60.75 - $87.33 / hour
Job SummaryBring your demonstrated leadership and consultation skills to this exciting opportunity as a Manager of informatics, Digital Facilities Services and Solutions with Fraser Health's Health Digital Patient and Provider Experience team. This role is responsible for providing leadership in developing, implementing, and sustaining digital facilities, building, security and patient access and flow solutions and support services within Fraser Health. In addition to primary liaison duties, this role involves supporting Capital Facilities Projects. Responsibilities encompass strategic planning, business case development, project scoping, and implementation of Digital Portfolio components.
As part of the digital leadership team, you will collaborate broadly across clinical, corporate, and facilities stakeholders to drive Fraser Health’s long‑term digital vision, championing innovative technologies and best‑practice approaches to service delivery and operational excellence.
Responsibilities:
- Provide strategic leadership in the design, implementation, and long‑term sustainment of digital systems and applications, proactively identifying opportunities to advance digital information capture and distribution, while maintaining an enterprise‑wide, multi‑departmental view to drive alignment, integration, and successful adoption
- Lead the development of a strategic digital systems roadmap, identifying opportunities to modernize infrastructure, digitize information flows, and optimize systems essential to patient and staff safety, access, flow, capacity management, and operational efficiency, while ensuring these advancements are aligned with sound fiscal stewardship and responsible investment of organizational resources.
- Plan and manage the support of the evolution and adoption of digital health systems projects and lead strategies to reduce stakeholder experience friction.
- Work collaboratively as a member of the digital health leadership team by functioning as part of a coordinated effort to move forward the Fraser Health Digital Health strategy and by researching, promoting, and adopting best practice models for service delivery.
- Drive strategic planning, business case development, project scoping, and integration of digital portfolio components - particularly for capital development projects where digital design excellence is essential.
- Collaborate with corporate, clinical, and facilities leaders to evaluate workflows, identify process improvement opportunities, and deploy technologies that strengthen safety, efficiency, and service quality.
- Identifies innovative approaches to service delivery and ensures that standards related to the management of personal health, employee or corporate information are maintained and enhanced.
- Lead a team of professionals in the successful execution of projects and daily operations, cultivating a positive, collaborative culture that fosters accountability, innovation, and achievement of collective goals.
Education and Experience
Bachelor's Degree in Health Information Management or a related field plus seven (7) years management experience in a medium to large sized organization working with computerized health information systems, or an equivalent combination of education, training, and experience. Experience with acute care electronic health information systems.
Competencies (in addition to mandatory ones already listed)
- Strategic thinking with the capability to align digital initiatives with organizational priorities such as safety, access/flow, efficiency, and capital planning.
- Comfort with exploring emerging technologies and evaluating applicability to healthcare environments.
- Knowledge of enterprise‑scale system integration and interoperability.
- Experience evaluating ROI, lifecycle costs, and operational sustainability of digital solutions.
- Competence in project scoping, business case development, requirements definition, and implementation oversight.
- Ability to work with clinical, corporate, and facilities teams to map workflows and identify improvement or digitization opportunities.
- Strong communication and consultation skills for cross‑functional collaboration.
- Competence in leading change at the organizational level, including stakeholder alignment and building user acceptance.
Detailed OverviewThe Manager, Informatics is responsible for providing leadership in the development, implementation and uptake of health informatics, clinical and corporate information systems within Fraser Health (FH). The Manager, Informatics works with FH Leadership, Corporate, and Clinical Support Services to lead the development and implementation of health and corporate information systems to improve corporate and clinical work processes and patient/employee outcomes.
As a member of the Informatics leadership team, the Manager is part of a coordinated effort to move forward the health, clinical and corporate informatics vision for FH and to work collaboratively with other team members in promoting new technologies and best practice for service delivery.
Responsibilities
- Provides leadership in the development of health and corporate information systems and applications including identifying opportunities to move to electronic information capture and distribution, maintaining a multi-departmental authority-wide view of systems to support the adoption of health and corporate information systems.
- Plans and manages the support of the evolution and adoption of health and clinical/corporate information systems projects and leads strategies to reduce dependence on paper-based personal health and corporate records.
- Develops and maintains the processes necessary to facilitate care provider and employee access to electronic health and corporate information systems, applications and tools.
- Works collaboratively as a member of the Informatics leadership team by functioning as part of a coordinated effort to move forward the health and clinical/corporate information management agenda of FH and by promoting and adopting best practice models for service delivery.
- Works with business process leaders in financial, corporate, and clinical areas to identify current workflow processes and opportunities for improvement through the effective use of information systems and technologies.
- Identifies innovative approaches for information capture, storage, and retrieval and ensures that standards related to the management of personal health, employee or corporate information are maintained and enhanced.
- Accountable for project priorities for the health authority and ensures that projects are executed in accordance with FH project management standards and that necessary project resources are in place to ensure successful implementation, in collaboration with assigned business areas.
- Ensures the ongoing management/maintenance of negotiated vendor contracts. Negotiates contracts with vendors, ensures payment schedule is distributed, and vendor is upholding contract provisions.
- Manages assigned staff by selecting employees, directing, supervising, and evaluating staff to ensure effective performance of duties, promoting, disciplining and initiating employee terminations.
- Ensures the implementation of correct human resource standards and procedures, including performance evaluation, education, and orientation as well as compliance with applicable acts, regulations and collective agreements.
- Interprets and administers collective agreements, if applicable, covering all bargaining unit employees. Investigates and responds to grievances of a confidential nature. Represents management up to and including Step 3 of the grievance process. Attends Third Party Hearings with the representative of the Employer.
- Manages multiple department project budgets under the direction of the Director, by performing activities such as approving and tracking expenditures, identifying budget discrepancies, allocating funds across the areas of responsibility, and providing input into budget development.
- Prepares or provides statistical information on workload measurement, department activity, quality assurance and clinical use on a scheduled or requested basis.
- Participates on assigned internal and external committees, represents Fraser Health as a decision maker on external opportunities to achieve desired outcomes.
QualificationsEducation and ExperienceBachelor's Degree in Health Information Management or a related field plus seven (7) years management experience in a medium to large sized organization working with computerized health information systems, or an equivalent combination of education, training, and experience. Experience with acute care electronic health information systems.
CompetenciesDemonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Demonstrated knowledge of health and corporate information systems.
- Demonstrated ability to lead, manage, plan, and implement within the area of responsibility.
- Demonstrated ability to work effectively within a highly dynamic environment.
- Demonstrated ability to be effective in an environment subject to continuous change.
- Working knowledge of applicable regulations, legislation, and collective agreements.
- Physical ability to perform the duties of the position.
- Proficiency in the use of personal computers
About Fraser HealthFraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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