SalaryThe salary range for this position is CAD $38.88 - $55.89 / hour
Job SummaryThe Senior Business Analyst – Diagnostic Cardiology provides clinical informatics, project coordination, training, go-live, optimization, and sustainment support for diagnostic cardiology and related clinical service areas. The role acts as a bridge between clinical operations, providers, application teams, project resources, and site stakeholders to support safe, consistent, and effective use of clinical systems and workflows.
The role supports current and future sites by maintaining workplans, tracking priorities, coordinating meetings and documentation, creating and updating training materials, supporting workflow readiness, researching issues, and providing Tier 2 go-live and post-live support.
Key Areas of Responsibility
Clinical Informatics and SME Support
Training and Provider Support
Project Coordination and Workplan Management
Go-Live and New Site Support
Create tracking documents for new sites, including information collected, outstanding data, readiness risks and required follow-up.
Stakeholder Engagement and Operational Liaison
Build, Documentation and Workflow Support
Current Day-to-Day Functions Reflected in the Role
| |
| Update workplans; track program and leadership timelines; maintain activity logs and priority trackers. |
| Create agendas, minutes and takeaways; attend meetings and provide coverage when required. |
Training and Communications | Create KYIs/QRGs; manage training documents; support provider and scheduling training readiness. |
| Create tracking documents; collect outstanding data; coordinate readiness items. |
| Create go-live documents, task logs, assignment details, chat groups and Tier 2 support structures. |
Technical / Build Support | Build or update dictionaries; research issue resolutions; track live site requests. |
| Fill support gaps when key resources are training, on-site or otherwise unavailable. |
Qualifications
Education and Experience
Bachelor’s degree or diploma in clinical, health informatics, health information systems, cardiology technology, nursing, allied health, business analysis or related discipline, or an equivalent combination of education, training and experience.
Recent related experience supporting clinical systems, diagnostic cardiology workflows, provider support, training, go-live support, optimization, sustainment or project coordination in a complex health care environment.
Clinical knowledge of cardiology, diagnostic cardiology, cath lab, neurology or related ambulatory workflows is an asset.
Experience creating training materials, QRGs, workflows, workplans, issue logs, meeting materials, and go-live support documentation is an asset.
Professional / Technical Capabilities
Ability to build effective relationships with operational, clinical, provider, application and project stakeholders.
Ability to create clear agendas, minutes, takeaways, workplans, trackers, QRGs, KYIs and workflow documents.
Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.
Responsibilities
- Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
- Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
- Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
- Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
- Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
- Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
- Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
- Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
- Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.
QualificationsEducation and ExperienceBachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems.
CompetenciesDemonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Demonstrated knowledge of health and corporate information systems.
- Ability to analyze business processes and business specifications.
- Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
- Ability to develop innovative system/computing technology approaches and
- solutions for customer business needs.
- Analytical reasoning and problem solving skills.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal effectively with others.
- Ability to organize and prioritize work.
- Ability to work independently and as a member of a team.
- Physical ability to perform the duties of the position.
About Fraser HealthFraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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