Senior Business Analyst

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour
Job Summary

As a Senior Business Analyst within the Mobility Technologies and Services portfolio, you will bring strong business analysis, technical consulting, stakeholder engagement, and problem-solving skills to help design and improve mobility services that support Fraser Health providers, clinicians, and staff.

Working across business, technical, operational, and vendor teams, you will play a key role in translating complex business needs into clear requirements, processes, workflows, and solutions that support successful delivery and continuous improvement.

As a Senior Business Analyst, you would demonstrate:

• Initiative and strong communication skills when working with stakeholders, vendors, technical teams, and leadership. 

• The ability to lead requirements-gathering sessions and facilitate discussions across diverse stakeholder groups. 

• Strong analytical and critical-thinking skills, with the ability to understand complex business problems and translate them into practical solutions. 

• The ability to work independently while also being a collaborative team player who is passionate about technology and healthcare. 

• Strong documentation skills with attention to detail, traceability, and stakeholder needs. 

• The ability to manage competing priorities and take ownership of work from requirements discovery through testing and implementation. 

Build on your experience as you:

• Lead requirements gathering and analysis through stakeholder interviews, workshops, discovery sessions, current-state assessments, and reviews of existing business processes. 

• Develop clear and comprehensive Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), business and functional requirements, use cases, user stories, acceptance criteria, and requirements traceability documentation. 

• Create current-state and future-state process flows, Microsoft Visio diagrams, workflows, cross-functional swimlane diagrams, process maps, and service workflows to document business and technology processes and identify improvement opportunities. 

• Perform gap analyses between current-state and future-state processes, identifying business, technical, operational, and service impacts. 

• Conduct data analysis and data mapping, including documenting source-to-target relationships, business rules, data dependencies, field mappings, and validation requirements to support system integrations and solution changes. 

• Translate business requirements into clearly defined functional requirements and work with technical teams, solution architects, vendors, and stakeholders to ensure proposed solutions align with business objectives. 

• Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, expected results, and requirements traceability to validate solutions against approved business and functional requirements. 

• Coordinate and support System Integration Testing (SIT), User Acceptance Testing (UAT), defect management, test-result documentation, and business sign-off, working with stakeholders and technical teams to resolve issues identified during testing. 

• Support the identification, documentation, design, implementation, and continuous improvement of Managed Mobility Services, including service and solution assessments, business case development, implementation planning, and project lifecycle activities. 

• Work with vendors and service providers to define and document business and operational requirements, workflows, service expectations, reporting requirements, operational metrics, financial processes, and asset-management processes. 

• Analyse operational and performance information related to device lifecycle, service delivery, incident support, total cost of ownership, subscriber billing, spares, disposal, recycling, and asset management to identify trends and improvement opportunities. 

• Support project and service-delivery activities by identifying dependencies, risks, issues, assumptions, decisions, business impacts, and change requirements, and ensuring they are clearly documented and communicated. 

• Facilitate workshops and working sessions and act as a key liaison among business stakeholders, technical teams, vendors, project teams, and leadership throughout the solution lifecycle. 

• Support the Portfolio Manager and team by providing senior-level business analysis expertise, mentoring, knowledge sharing, and guidance on business analysis practices and deliverables. 

Here is what we would like you to have:

• Bachelor's degree in Health Information Science, Computer Science, Software Engineering, Business Administration, or a related field. 

• Five (5) years of recent related experience in business and systems analysis within a large, complex enterprise environment. 

• Demonstrated experience leading requirements elicitation, analysis, documentation, process mapping, solution assessment, testing, and implementation activities. 

• Strong experience developing professional business analysis deliverables such as BRDs, FRDs, process flows, Visio diagrams, swimlanes, data mappings, gap analyses, test plans, test cases, and test scripts. 

• Strong facilitation, stakeholder engagement, written communication, analytical, and problem-solving skills. 

• An equivalent combination of education, training, and experience is acceptable. 

An asset to this role would be:

• Experience with Microsoft Visio or similar business process-modelling tools. 

• Experience with Agile and Waterfall methodologies, including writing user stories, acceptance criteria, and traditional business and functional requirements. 

• Experience with requirements traceability and supporting requirements throughout the full project lifecycle. 

• Experience planning and supporting SIT and UAT, including test planning, test-script development, defect tracking, and business acceptance. 

• Experience configuring or supporting enterprise mobility environments using Unified Endpoint Management solutions such as Workspace ONE and Microsoft Intune. 

• Experience with Apple and Android enterprise ecosystems, including Apple Business Manager, Android Enterprise, and Samsung Knox. 

• Experience with corporate device procurement, lifecycle management, telecom expense management, and asset-management processes. 

• Experience working with vendors, suppliers, and managed service providers. 

• Familiarity with security technologies including MFA, PKI, and SIEM. 

• Familiarity with ITIL practices, project management, and ServiceNow. 

• Familiarity with Windows and Linux server environments. 

• Knowledge of enterprise IT infrastructure, hardware, networking, and system integrations. 

Bring your passion, skills and experience

Bring your business analysis expertise, technical curiosity, and passion for problem-solving and join a dedicated team where you will have the opportunity to work across business, technology, healthcare, and vendor environments.

This position provides an opportunity to take complex business needs from initial discovery and requirements gathering through process design, solution assessment, testing, implementation, and continuous improvement, allowing you to see the direct impact of your work.

This is a regular full-time position located at our Central City offices in Surrey, B.C. Hybrid work options are available for discussion.

A career at Fraser Health provides an opportunity to work within a complex and evolving healthcare environment alongside professionals with expertise across business, clinical, and technology domains.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies.  Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health.  The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management.  Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.
Responsibilities

1. Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
2. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
3. Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
4. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
6. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
7. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.
   

Qualifications

Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of health and corporate information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and
• solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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