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Added 1 min ago
H
Payroll Benefits Specialist
Hays
Calgary, AB
- Full-time
Our client is a well-established organization in the energy and field services industry with operations across Canada and the United States. As the business continues to grow, they are…
Added 1 min ago
NS
Junior Account Manager- Retail
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Ensure information is communicated clearly between the client, brand partner and NLI teams.
Added 1 min ago
RH
Regulatory Compliance Analyst (2LOD)
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $35 to $45 CAD / hour
- Contract
Our client is seeking a Regulatory Compliance Analyst to join their team on a long-term contract basis. This role will support the organization's regulatory compliance program by helping…
Added 1 min ago
NS
Senior Account Manager-Loyalty & Incentives
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a driven, organized and relationship-focused Account Manager – Loyalty & Incentives to manage and grow a portfolio of key client accounts.
Added 1 min ago
TC
Engineering
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest…
Added 1 min ago
ON
Gestionnaire adjoint/Assistant Manager - Carrefour Angrignon
Old Navy
Montreal, QC
- Full-time
Appuyer des stratégies et des processus axés sur le client dans le but de produire des résultats, de stimuler les ventes du magasin et de maximiser l’efficacité et la productivité
Added 1 min ago
LN
Junior Human Resources Business Partner
Lambert Nemec Group
Winnipeg, MB
- Full-time
Lambert Nemec Group is partnering with our client, a well-established, local organization to recruit for a Junior Human Resources Business Partner. This role is ideal for a…
Added 2 mins ago
Senior Manager Data and Insights
Scotiabank
Montreal, QC
…with the Director, Strategy and Execution Quebec, you will partner closely with key stakeholders to deliver reliable business insights and shape the direction of Grow…
Added 2 mins ago
RC
Senior Manager, Human Resources - North America Commercial Teams (18-month Contract Role)
Revlon Corporate
Mississauga, ON
- $130,000 to $140,000 CAD / year
We are seeking a dynamic, strategic, and execution-focused HR Business Partner to support the Canada & US Sales/Commercial organization while partnering closely with leaders across the…
Added 2 mins ago
Client Relationship Manager
The Canada Life Assurance Company
Vancouver, BC
As a Client Relationship Manager, you will be responsible for managing and strengthening relationships within a portfolio of Workplace Retirement clients. Acting as a trusted partner to…
Added 2 mins ago
Lead Client Partner, Financial Services
Pinterest
Toronto, ON
As a Lead Client Partner at Pinterest, you will lead strategic partnerships with some of Pinterest Canada’s largest and most complex Financial Services clients across banking and insurance.…
Added 19 mins ago
OH
Practice Assistant, Privacy
Osler, Hoskin & Harcourt LLP
Toronto, ON
- Full-time
As the senior legal administrative support for the Partner's practice, this role requires exceptional judgment, discretion, professionalism and initiative to anticipate needs, manage…
Added 19 mins ago
OH
Legal Assistant, Privacy (18-Month Contract)
Osler, Hoskin & Harcourt LLP
Toronto, ON
- Full-time
Administers client accounts by ensuring time charges are submitted, following up on delinquent time charges with other LPs and LAs, reviewing and editing prebills, preparing invoices for…
Added 19 mins ago
A
Senior Electrical Engineer
AECOM
Kitchener, ON
- $110,000 to $130,000 CAD / year
- Full-time
Actively contribute to project planning, proposal writing, and client interactions.
Added 19 mins ago
D
Manager, Indigenous Employment
Dexterra
Edmonton, AB · Thunder Bay, Ontario
- Full-time
Represent Dexterra at community events and celebrations, career fairs, conferences, hiring events and client meetings.
Added 19 mins ago
D
Manager, Indigenous Employment
Dexterra
Mississauga, ON · Thunder Bay, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
Represent Dexterra at community events and celebrations, career fairs, conferences, hiring events and client meetings.
Added 31 mins ago
RC
Représentant des ventes techniques (Québec City)
Rittal Canada
Quebec, QC
- Full-time
Nous recherchons actuellement un représentant technique des ventes axé sur le client pour développer notre présence sur le marché pour le territoire de Québec, relevant du directrice…
Added 31 mins ago
TC
Data & Analytics Leader- Consulting/Managing Partner)
Tata Consultancy Services
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT…
Added 31 mins ago
TC
Data & Analytics Solutions Architect - Hadoop
Tata Consultancy Services
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT…
Added 48 mins ago
IB
Associate Director, HBA Recruiting
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
…overall goal of meeting application numbers and diversity and client satisfaction targets. The individual also has a knack for building and maintaining effective relationships with many…
Added 48 mins ago
TC
Senior Vice President, Digital Workflow, Automation & AI
The Citco Group Limited
Toronto, ON
- Full-time
…solutions means our people are equipped to deliver a seamless client…
Added 1 hour ago
Project Manager Sr
Insight Enterprises, Inc.
Calgary, AB
Received 25+ industry and partner awards in the past year
Added 1 hour ago
OC
Accounting Analyst/Consultant
OERP Canada
Toronto, ON
- Full-time
…unique blend of financial analysis, system consulting, and client-facing…
Added 1 hour ago
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ITS Support Eng I (OMC), OMC
Amazon
Vancouver, BC
- Full-time
1+ years of IT client, server, and network service delivery experience
Added 1 hour ago
TC
Executive Vice President, Technology, Data & Delivery
The Citco Group Limited
Toronto, ON
- Full-time
…solutions means our people are equipped to deliver a seamless client…

Closed listing

Fraser Nolet

IT Technician

Gatineau, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Role

You will be the first point of contact for technology across the firm: keeping Windows laptops and Microsoft 365 working, setting up equipment and accounts, and resolving requests for staff and, as the firm extends help-desk services to clients, for client users.

You will work directly with the partners and senior staff. As the firm grows its use of Microsoft 365, Dynamics 365, and the Power Platform, you will take on tenant administration and Dynamics 365 configuration under their direction, with a written learning plan and support for Microsoft certifications.

The position suits someone with one to two years of help-desk experience, or a recent graduate with hands-on Microsoft experience, who wants variety and responsibility early in a small team. You will report to a partner, work within delegated administrative access, and have senior review on production changes.

Responsabilités

Provide first-line technical support to all staff for Windows 10 and 11 laptops, peripherals, printing, Wi-Fi, VPN, and Microsoft 365 applications (Outlook, Teams, OneDrive, and SharePoint), in person, by phone, and through Teams.
Own the support queue: log, prioritize, resolve, and close requests with clear notes, and escalate to senior staff when needed.
Build, enrol, and recover Windows devices through Intune and Autopilot, and prepare equipment so new staff are productive on their first day.
Run the joiner, mover, and leaver process for accounts, licences, groups, mailboxes, devices, and equipment return, following the firm’s checklist.
Provide deskside support in person, when needed, at locations in the National Capital Region.
Administer day-to-day Microsoft 365 tasks under senior direction, including password and multi-factor authentication issues, group membership, shared mailboxes, SharePoint permissions, and licence assignment across Entra ID, Exchange Online, Intune, SharePoint, and Teams.
Take on configuration work as skills develop, including Intune policies, sharing settings, Teams and SharePoint governance, and licence clean-up.
As skills develop, support Dynamics 365 users with access and how-to questions, and assist senior staff on implementations through sandbox configuration, user acceptance review, data clean-up, and end-user training.
Learn Power Automate and, over time, build flows and apps that remove repetitive work for the team.
Maintain a knowledge base of short how-to articles for recurring requests.
Over time, provide first-line support to client users as the firm extends help-desk services to clients.
Contribute to client engagements as assigned, for example Microsoft 365 administration, device management, or cybersecurity work, under the direction of senior staff.
Perform other duties as assigned by the partners.

Qualifications

One to two years supporting Windows and Microsoft 365 in a workplace, managed service provider, co-op, or internship. Recent graduates with hands-on Microsoft lab or internship experience and a record of solving real support issues are encouraged to apply.
A college diploma or certificate in information technology or a related field, or equivalent experience.
Confident troubleshooting Windows 10 and 11, including device setup, updates, drivers, and connectivity.
Working knowledge of Microsoft 365 applications and a basic understanding of the Microsoft 365 admin centres.
Clear, patient, and professional communication with non-technical colleagues or clients, in person and in writing.
Organized and reliable: tickets are kept current, work is documented, and requests are seen through to completion.
A demonstrated interest in Microsoft cloud services and business applications, and the commitment to earn certifications.
Able to use AI tools effectively and responsibly, including verifying outputs and protecting confidential information.
Discretion and professionalism when handling staff accounts, devices, and firm data.
Proficiency in written and spoken English is required.

Assets

Hands-on administration of Intune, Entra ID, Exchange Online, or SharePoint.
Exposure to Dynamics 365, Business Central, Power Automate, or Power Apps, including coursework or a home lab.
PowerShell scripting.
Microsoft certifications such as MS-900, MD-102, PL-900, MB-910, or MB-920.
Proficiency in Inuktut or French.
Experience supporting external clients or customers, for example at a managed service provider.
Experience in a professional-services environment (law, accounting, consulting, architecture, or engineering).
Eligibility to obtain and maintain a Government of Canada security clearance at the Reliability Status level.
Interest in the Canadian Arctic and Inuit Nunangat.

About employer

More about this job

Responsibilities

Provide first-line technical support for staff and, as services expand, client users; manage support tickets, Windows devices, user accounts, equipment, and day-to-day Microsoft 365 administration. With senior guidance, contribute to Microsoft 365 and Dynamics 365 configuration, client engagements, user training, knowledge-base articles, and automation using Power Platform tools.

Requirements

Candidates should have one to two years of Windows and Microsoft 365 support experience, or recent graduate experience with hands-on Microsoft labs or internships, plus an IT-related diploma or certificate or equivalent experience. They need strong troubleshooting, communication, organization, discretion, responsible use of AI tools, and interest in Microsoft cloud services and certifications; written and spoken English proficiency is required.

Skills

Windows 10 And 11 Troubleshooting
Microsoft 365 Administration
Intune
Autopilot
Entra ID
Exchange Online
SharePoint
Teams
Dynamics 365
Power Automate
Power Apps
PowerShell
Help-Desk Support
Device Management
Ticket Management
Customer Communication

Visa sponsorship

Not detected in the job text

Keywords

Windows 10
Windows 11
Microsoft 365
Intune
Autopilot
Entra ID
Exchange Online
SharePoint
Microsoft Teams
Dynamics 365
Business Central
Power Automate
Power Apps
PowerShell
Help-Desk Support
Technical Support
Device Management
Microsoft 365 Administration
Ticket Management
Joiner-Mover-Leaver Process
Multi-Factor Authentication
User Acceptance Testing
Data Cleanup
End-User Training
Knowledge Base
Cybersecurity
Microsoft Certifications
AI Tools
Client Support
Government of Canada Reliability Status Clearance

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