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Added 6 hours ago
EI
Help desk technician
EASTEND IRON INDUSTRIES LTD.
Taber, AB
- From $33.73 CAD / hour
- Full-time
- On-site
Added 8 hours ago
SE
IT Support Technician/Technicien de soutien informatique
Siemens Energy
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Familiar with ITSM tools like ServiceNow and Jira Service Desk.
Added 10 hours ago
BS
User support technician
BRAVO SECURITY SERVICES LTD.
Calgary, AB
- From $34 CAD / hour
- Full-time
- On-site
Added 12 hours ago
DT
User support technician
D2 Technologie Inc.
Salaberry-de-Valleyfield, QC
- From $26 CAD / hour
- Full-time
- On-site
Added 13 hours ago
X
Computer network technician
Xiingo
Mississauga, ON
- From $41 CAD / hour
- Full-time
- On-site
Added 13 hours ago
CO
Library Service Assistant 1/2 Circulation Assistant SWST
City of Winnipeg
Winnipeg, MB
- Part-time
Library Service Assistant 1/2 - Circulation Assistant
Added 13 hours ago
EC
IT Service Desk II – Open Competition
Enoch Cree Nation
Enoch, AB
- Full-time
The Service Desk II Technician is responsible for providing timely and reliable technical support across facilities operated by the Enoch Cree Nation Education Department (ECN Education).…
Added 14 hours ago
Library Assistant, Indigenous Studies Portal
University of Saskatchewan
Saskatoon, SK
Participates in University Archives and Special Collections service delivery, primarily through reference desk coverage;
Added 15 hours ago
MT
IT Support Technician L1
Milestone Technologies, Inc.
Vancouver, BC
- Full-time
The IT Support Technician (L1) supports the efficient day-to-day operations of the IT department by managing tasks such as computer setups, desk moves, and hardware inventory maintenance.…
Added 15 hours ago
RC
Information Technology Support Technician
Realtek Consulting LLC
Calgary, AB
- Contract
This role requires strong troubleshooting skills, customer service abilities, and the capability to work closely with operations teams, internal IT departments, and third-party vendors to…
Added 16 hours ago
AH
Field Calibration Technician
Auxilium Health
Oshawa, ON
- $50,000 to $60,000 CAD / year
- Full-time
The Field Calibration Technician will collaborate closely with the Quality & Compliance Technician to support coordination and execution of both internal and client-facing calibration,…
Added 17 hours ago
AA
Auto Body Repair Planner/Production Manager (Bedford)
Assured Automotive
Bedford, NS
- Full-time
Assigns body technician(s) to specific jobs as required.
Added 20 hours ago
BG
Auto Body Repair Planner/Production Manager (Bedford)
Boyd Group Services
Bedford, NS
- Full-time
Assigns body technician(s) to specific jobs as required.
Added 23 hours ago
I
Technicien(ne) du soutien informatique (sur site/bilingue)/IT Support Technician (On-site/Bilingual)
IQVIA
Laval, QC
- Full-time
As an onsite IT Support Technician at IQVIA's Nexelis facility, you will provide second-tier IT support to around 200 end-users in our state-of-the-art facility in Laval, Quebec facility.…
Added 1 day ago
A-
Information Technology Support Technician
Axiom360 - Managed IT Service Provider
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Previous experience as an IT support technician in a help desk, field service, or MSP environment
Added 1 day ago
PL
information technology (IT) support technician
Prince Logistic Services
Saint-Antoine-Abbé, QC
- Full-time
Added 1 day ago
Library Technician I - Library Assistant Circulation
Okanagan College
Vernon, BC
…Assistant, the Circulation Clerk is responsible for circulation desk duties; provides exceptional library service; maintains the collection and local area files; maintains the campus…
Added 1 day ago
YT
Service Desk Analyst - Tier 1 (Weekend)
Yardstick Technologies Inc.
AB · Edmonton, AB
- Full-time
What You’ll Be Doing: As a Service Desk Analyst – Tier 1 (Weekend), you will be a key member of our Service Team, responsible for providing weekend support for our customer user support…
Added 1 day ago
CB
Fleet/Equipment Lead Hand (CB)
Clark Builders
Edmonton, AB
- Full-time
…management team with the expectation of providing exceptional…
Added 1 day ago
AA
Repair Planner - Collision (North York)
Assured Automotive
Vaughan, ON
- Full-time
Assigns body technician(s) to specific jobs as required.
Added 1 day ago
BG
Repair Planner - Collision (North York)
Boyd Group Services
Thornhill, ON · Toronto, ON
- Full-time
Assigns body technician(s) to specific jobs as required.
Added 1 day ago
P
Junior Desktop Technician- Co-op
Planitar
Waterloo, ON
- Temporary
We are looking for a curious, service-oriented co-op student to join our IT team. This is a hands-on placement for a student currently enrolled in an Information Technology, Computer…
Added 1 day ago
PI
Junior Desktop Technician- Co-op
Planitar Inc.
Waterloo, ON
- $18 to $23 CAD / hour
- Full-time
We are looking for a curious, service-oriented co-op student to join our IT team. This is a hands-on placement for a student currently enrolled in an Information Technology, Computer…
Added 1 day ago
Technical Support Representative II
EnerSys Delaware Inc.
Burnaby, BC
…support for assigned EnerSys power-electronics products in a help-desk and contact-center environment and supports additional product lines as business needs require. The role independently…
Added 1 day ago
W
Parts Representative
Wajax
Acheson, AB
- Full-time
As a key member of the Wajax team the Parts & Service Technician is responsible for performing a wide variety of duties related to the timely delivery of parts, supplies and materials for…

Closed listing

Fraser Nolet

IT Technician

Gatineau, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Role

You will be the first point of contact for technology across the firm: keeping Windows laptops and Microsoft 365 working, setting up equipment and accounts, and resolving requests for staff and, as the firm extends help-desk services to clients, for client users.

You will work directly with the partners and senior staff. As the firm grows its use of Microsoft 365, Dynamics 365, and the Power Platform, you will take on tenant administration and Dynamics 365 configuration under their direction, with a written learning plan and support for Microsoft certifications.

The position suits someone with one to two years of help-desk experience, or a recent graduate with hands-on Microsoft experience, who wants variety and responsibility early in a small team. You will report to a partner, work within delegated administrative access, and have senior review on production changes.

Responsabilités

Provide first-line technical support to all staff for Windows 10 and 11 laptops, peripherals, printing, Wi-Fi, VPN, and Microsoft 365 applications (Outlook, Teams, OneDrive, and SharePoint), in person, by phone, and through Teams.
Own the support queue: log, prioritize, resolve, and close requests with clear notes, and escalate to senior staff when needed.
Build, enrol, and recover Windows devices through Intune and Autopilot, and prepare equipment so new staff are productive on their first day.
Run the joiner, mover, and leaver process for accounts, licences, groups, mailboxes, devices, and equipment return, following the firm’s checklist.
Provide deskside support in person, when needed, at locations in the National Capital Region.
Administer day-to-day Microsoft 365 tasks under senior direction, including password and multi-factor authentication issues, group membership, shared mailboxes, SharePoint permissions, and licence assignment across Entra ID, Exchange Online, Intune, SharePoint, and Teams.
Take on configuration work as skills develop, including Intune policies, sharing settings, Teams and SharePoint governance, and licence clean-up.
As skills develop, support Dynamics 365 users with access and how-to questions, and assist senior staff on implementations through sandbox configuration, user acceptance review, data clean-up, and end-user training.
Learn Power Automate and, over time, build flows and apps that remove repetitive work for the team.
Maintain a knowledge base of short how-to articles for recurring requests.
Over time, provide first-line support to client users as the firm extends help-desk services to clients.
Contribute to client engagements as assigned, for example Microsoft 365 administration, device management, or cybersecurity work, under the direction of senior staff.
Perform other duties as assigned by the partners.

Qualifications

One to two years supporting Windows and Microsoft 365 in a workplace, managed service provider, co-op, or internship. Recent graduates with hands-on Microsoft lab or internship experience and a record of solving real support issues are encouraged to apply.
A college diploma or certificate in information technology or a related field, or equivalent experience.
Confident troubleshooting Windows 10 and 11, including device setup, updates, drivers, and connectivity.
Working knowledge of Microsoft 365 applications and a basic understanding of the Microsoft 365 admin centres.
Clear, patient, and professional communication with non-technical colleagues or clients, in person and in writing.
Organized and reliable: tickets are kept current, work is documented, and requests are seen through to completion.
A demonstrated interest in Microsoft cloud services and business applications, and the commitment to earn certifications.
Able to use AI tools effectively and responsibly, including verifying outputs and protecting confidential information.
Discretion and professionalism when handling staff accounts, devices, and firm data.
Proficiency in written and spoken English is required.

Assets

Hands-on administration of Intune, Entra ID, Exchange Online, or SharePoint.
Exposure to Dynamics 365, Business Central, Power Automate, or Power Apps, including coursework or a home lab.
PowerShell scripting.
Microsoft certifications such as MS-900, MD-102, PL-900, MB-910, or MB-920.
Proficiency in Inuktut or French.
Experience supporting external clients or customers, for example at a managed service provider.
Experience in a professional-services environment (law, accounting, consulting, architecture, or engineering).
Eligibility to obtain and maintain a Government of Canada security clearance at the Reliability Status level.
Interest in the Canadian Arctic and Inuit Nunangat.

About employer

More about this job

Responsibilities

Provide first-line technical support for staff and, as services expand, client users; manage support tickets, Windows devices, user accounts, equipment, and day-to-day Microsoft 365 administration. With senior guidance, contribute to Microsoft 365 and Dynamics 365 configuration, client engagements, user training, knowledge-base articles, and automation using Power Platform tools.

Requirements

Candidates should have one to two years of Windows and Microsoft 365 support experience, or recent graduate experience with hands-on Microsoft labs or internships, plus an IT-related diploma or certificate or equivalent experience. They need strong troubleshooting, communication, organization, discretion, responsible use of AI tools, and interest in Microsoft cloud services and certifications; written and spoken English proficiency is required.

Skills

Windows 10 And 11 Troubleshooting
Microsoft 365 Administration
Intune
Autopilot
Entra ID
Exchange Online
SharePoint
Teams
Dynamics 365
Power Automate
Power Apps
PowerShell
Help-Desk Support
Device Management
Ticket Management
Customer Communication

Visa sponsorship

Not detected in the job text

Keywords

Windows 10
Windows 11
Microsoft 365
Intune
Autopilot
Entra ID
Exchange Online
SharePoint
Microsoft Teams
Dynamics 365
Business Central
Power Automate
Power Apps
PowerShell
Help-Desk Support
Technical Support
Device Management
Microsoft 365 Administration
Ticket Management
Joiner-Mover-Leaver Process
Multi-Factor Authentication
User Acceptance Testing
Data Cleanup
End-User Training
Knowledge Base
Cybersecurity
Microsoft Certifications
AI Tools
Client Support
Government of Canada Reliability Status Clearance

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