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Added 4 mins ago
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FRASER VALLEY BUILDING SUPPLIES INC.

Retail Supervisor

Abbotsford, BC, Canada

Pay: $22 to $25 CAD / hour
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Who We Are

We’re a team that puts customers first, invests in our people, and takes pride in being part of the local community. We’re looking for an experienced retail leader who leads by example, genuinely cares about their team, and is ready to take ownership and help the store perform at its best.

What’s in it for You

Extended health benefits package
RRSP matching program
Real opportunities to grow and advance within the company
Ongoing learning and development opportunities
Employee discount on retail products after the first three months
Employee and Family Assistance Program to support your well-being and that of your family
A team culture built on three core values: Customers First, Inspired People, and Community Connection

About the Role

As a Retail Supervisor, you’ll be a key part of our store leadership team – responsible for your department, your team, and making sure customers have an exceptional experience every time they walk through the door. You’ll be visible on the floor, involved with your team, and trusted with the responsibility of opening and closing the store.

This role is a step up from associate level – you’ll lead and develop a team, manage department performance, make recommendations to the Store Manager, and handle the day-to-day decisions that keep things running smoothly. It suits someone who is confident leading others, thrives in a fast-paced retail environment, and is ready to grow their career in store management.

What You’ll Be Doing

People Leadership

Leading your team to build strong relationships with customers and deliver exceptional service every shift
Managing associate performance through development, coaching, recognition, and ongoing feedback
Monitoring daily team activities and providing guidance whenever needed
Ensuring department staffing levels meet business needs – following up on call-ins and finding replacements as required
Assisting with employee recruitment, orientation, promotion, retention, and termination activities

Department & Store Operations

Maintaining your assigned department to a high standard – strong merchandising, product knowledge, and a 100% in-stock position
Making recommendations to the Store Manager on inventory, overhead organization, and cross-merchandising opportunities to drive sales
Reviewing reports on sales, open orders, transfers, and open purchase orders
Communicating store sales, events, and promotional activities to your team
Completing regular store walks to identify service or security gaps and address operational needs
Maintaining and initiating the Grand-Open Readiness Checklist
Opening and closing the store responsibly, including the security of keys and alarm codes entrusted to you

Customer Experience & Compliance

Investigating, resolving, and escalating customer issues as appropriate – you’re empowered to make it right
ensuring compliance with WorkSafeBC and Asset Protection Standards – protocols are clearly communicated and consistently followed by your team

What We’re Looking For

Here’s what will set you up for success in this role:

Minimum 2 years of retail sales associate experience
1-2 years of supervisory or team leadership experience
A natural people leader – you motivate, develop, and hold your team accountable with confidence and care
Strong customer service skills and a genuine commitment to delivering an exceptional experience
Excellent organizational skills and attention to detail – you can think on your feet and escalate when needed
High level of integrity, responsibility, and confidentiality in all aspects of store operations
Availability to work a flexible schedule including days, evenings, and weekends
Proficiency with retail systems and reporting tools is an asset

If this sounds like you, we’d love to hear from you. Apply today and come be part of a team that’s proud of where they work and who they serve.

Apply About employer

More about this job

Responsibilities

The Retail Supervisor leads the store team to deliver exceptional customer service while managing daily department operations and performance. They are responsible for opening and closing the store, maintaining inventory standards, and coaching associates to ensure business goals are met.

Requirements

The ideal candidate must have at least 2 years of retail sales experience and 1-2 years of supervisory or team leadership experience. Strong organizational skills, a commitment to customer service, and the ability to work a flexible schedule including evenings and weekends are required.

Skills

People leadership
Retail sales
Team management
Customer service
Merchandising
Inventory management
Coaching
Performance management
Conflict resolution
Operational compliance
Organizational skills
Attention to detail
Communication
Security protocols
Staff scheduling
Recruitment

Benefits

Extended health benefits package
RRSP matching program
Opportunities to grow and advance
Ongoing learning and development opportunities
Employee discount on retail products
Employee and Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Leadership
Supervision
Merchandising
Inventory
Customer Experience
Performance Management
Staffing
Recruitment
WorkSafeBC
Asset Protection
Sales Reporting
Operations
Coaching
Scheduling
Retail Systems

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