Service Administrator
- Abbotsford, BC, V2T 6L9, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Service Administrator - Security Monitoring
Fraser Valley Fire Protection Ltd. - Abbotsford, BC
Six-month term assignment, full-time, with potential to extend or become permanent
Monday to Friday, 8:00 am to 4:30 pm, in-office
The job
Fraser Valley Fire Protection services fire, life safety, and security systems for customers across the Fraser Valley and beyond.
The Service Administrator supports the office team with invoicing completed jobs, building estimates, booking appointments, and keeping records current.
Responsibilities
Invoicing
- Enter completed labour and parts codes into sales orders
- Gather information from sales orders and service reports
- Send invoices and service reports to customers
Customer Service
- Receive calls directed to our security department
- Triage service calls between technicians and collaborate with other departments
- Provide basic troubleshooting or technical support for simpler problems
Scheduling
- Review customer and site information before booking
- Contact customers with a service date
- Create work orders and calendar entries in INFOtrac and ServiceTrade
- Prepare paperwork and service reports for technicians
- Check for outstanding estimates that can be scheduled alongside a visit
Records
- Data-entry and digitization of existing records.
What we're looking for
No specific credential or security background required. We do want to see that you can:
- Enter detailed data accurately from paper, PDF and verbal sources.
- Handle customer phone and email contact about billing, quotes or bookings, including difficult calls
- Work inside a job management, accounting, ERP or CRM system of any kind
- Manage several small tasks on different timelines
- Catch errors in paperwork and follow up to get the right answer
Useful but not required: service administration in trades or construction, fire protection or alarm industry experience, familiarity with INFOtrac or ServiceTrade, accounts receivable exposure.
How to apply
Apply through our company job board at Employment - Fraser Valley Fire Protection Ltd.
More about this job
Responsibilities
The Service Administrator supports the office team by managing invoicing, building estimates, and booking service appointments. They also handle customer inquiries, triage service calls, and maintain accurate digital records for the company.
Requirements
The role requires strong data entry skills and the ability to manage multiple tasks across different timelines. Experience with job management, accounting, or CRM systems is highly valued, though no specific credential or security background is required.
Skills
- Invoicing
- Data entry
- Customer service
- Scheduling
- Technical support
- Troubleshooting
- Record keeping
- Communication
- Time management
- Attention to detail
- ERP systems
- CRM systems
- Accounting software
- Work order management
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Security & Safety
- Construction
- Trades
Keywords
- Service Administrator
- Security Monitoring
- Fire Protection
- Invoicing
- Data Entry
- Customer Service
- Scheduling
- Work Orders
- INFOtrac
- ServiceTrade
- ERP
- CRM
- Accounts Receivable
- Life Safety Systems
- Technical Support
- Digitization
- Administrative Support