Service Administrator

Service Administrator

Join Our Team

For 50 years, Fraser Valley Fire Protection has been helping keep businesses, institutions, and communities across the Fraser Valley safe. What started as a local fire protection company has grown into a trusted industry leader, and we’re continuing to expand.

As we celebrate this milestone, we’re looking for skilled professionals who want to build a long-term career with a company that values expertise, integrity, and exceptional customer service. If you take pride in your work, enjoy solving problems, and want to be part of a respected team with a strong reputation, we’d like to hear from you.

About the Role

Job Type: Full-time, Permanent Location: Abbotsford, BC Hours: Monday to Friday, 8:00 a.m. to 4:30 p.m. Reports to: Service Administration Lead Wage: $24.00 to $28.50 per hour, based on qualifications and experience

We are seeking an organized and customer-focused Service Administrator to coordinate the administrative side of our fire-protection service work.

The Service Administrator supports an assigned service portfolio and helps move work from the initial customer request through scheduling, service completion, documentation, invoicing, and follow-up. Portfolios may include Annual Services and Deficiencies, Small Accounts and Kitchens, Water, Electrical, Sprinklers, or Security.

This is a busy coordination role with frequent customer contact, changing priorities, and detailed administrative work. The Service Administrator works closely with technicians, trades employees, department leads, customers, suppliers, and other administrators.

Responsibilities

• Respond to customer inquiries and schedule service appointments.
• Create and maintain estimates, sales orders, work orders, calendar entries, and customer records.
• Confirm service locations, customer contacts, access requirements, pricing, purchase-order numbers, and other job details.
• Coordinate scheduling and job requirements with technicians, trades employees, department leads, customers, suppliers, and other administrators.
• Help ensure required parts, reports, drawings, permits, and supporting information are ready before scheduled work.
• Coordinate construction permits required for assigned Electrical or Sprinkler work.
• Review completed service reports and follow up on missing or inconsistent information.
• Enter parts, labour, service dates, technician information, comments, and billing details.
• Prepare completed work for invoicing and send invoices and reports to customers.
• Track deficiencies, approved estimates, incomplete work, follow-up requirements, and outstanding documentation.
• Maintain accurate customer and job information in ServiceTrade and other company systems.
• Keep customers informed about scheduling, delays, changes, incomplete work, and required follow-up.
• Provide coverage for other service portfolios after appropriate training.

Requirements

• Previous experience in administration, scheduling, dispatch, service coordination, or customer service.
• Strong attention to detail and commitment to accuracy.
• Ability to organize several priorities and deadlines at the same time.
• Professional written and verbal communication skills.
• Good judgment and the ability to recognize when an issue needs to be escalated.
• Confidence communicating with customers about scheduling, estimates, documentation, or invoicing.
• Working knowledge of Microsoft 365.
• Ability to learn ServiceTrade, customer portals, and other business systems.
• Ability to work effectively in a busy, open-office environment.

Assets

• Experience in fire protection, construction, electrical, sprinkler, mechanical, or another field-service environment.
• Experience preparing work orders, estimates, invoices, or permit applications.
• Experience with ServiceTrade or similar field-service software.
• Experience coordinating technicians or trades employees.
• Familiarity with customer invoicing portals and purchase-order requirements.
• Knowledge of construction permitting processes.

What We Offer

• Paid on-the-job training
• Extended health and dental benefits after three months
• Deferred Profit Sharing Plan after six months
• Stable, year-round work
• Opportunities to learn different service portfolios and develop within the company
• Supportive team environment with experienced industry professionals

Schedule

Monday to Friday, 40 scheduled hours per week. Overtime as required.

Additional Information

We are an equal opportunity employer and welcome applications from all qualified individuals.

We are committed to providing an inclusive hiring process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process and can be requested by emailing HR@fvfire.ca.