Service Administrator - Security Monitoring
- Abbotsford, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Fraser Valley Fire Protection Ltd. - Abbotsford, BC
Permanent Full Time
Monday to Friday, 8:00 am to 4:30 pm, in-office
The job
Fraser Valley Fire Protection services fire, life safety, and security systems for customers across the Fraser Valley and beyond.
The Service Administrator supports the office team with invoicing completed jobs, building estimates, booking appointments, and keeping records current.
Responsibilities
Invoicing
- Enter completed labour and parts codes into sales orders
- Gather information from sales orders and service reports
- Send invoices and service reports to customers
Customer Service
- Receive calls directed to our security department
- Triage service calls between technicians and collaborate with other departments
- Provide basic troubleshooting or technical support for simpler problems
Scheduling
- Review customer and site information before booking
- Contact customers with a service date
- Create work orders and calendar entries in INFOtrac and ServiceTrade
- Prepare paperwork and service reports for technicians
- Check for outstanding estimates that can be scheduled alongside a visit
Records
- Data-entry and digitization of existing records.
What we're looking for
No specific credential or security background required. We do want to see that you can:
- Enter detailed data accurately from paper, PDF and verbal sources.
- Handle customer phone and email contact about billing, quotes or bookings, including difficult calls
- Work inside a job management, accounting, ERP or CRM system of any kind
- Manage several small tasks on different timelines
Useful but not required: service administration in trades or construction, fire protection or alarm industry experience, familiarity with INFOtrac or ServiceTrade, accounts receivable exposure.
How to apply
Apply through our company job board at https://fraservalleyfireprotectionltd.bamboohr.com/careers/65?source=aWQ9NA%3D%3D
More about this job
Responsibilities
The Service Administrator processes invoices, prepares estimates, handles security department calls, and coordinates service appointments and work orders. They also prepare technician paperwork and reports, follow up on schedulable estimates, and maintain and digitize records.
Requirements
No specific credential or security background is required. Candidates should be accurate with detailed data entry, comfortable handling customer calls and emails - including difficult conversations - and able to use job management, accounting, ERP, or CRM systems while managing multiple tasks.
Skills
- Accurate Data Entry
- Invoicing
- Estimate Preparation
- Customer Service
- Call Triage
- Basic Troubleshooting
- Appointment Scheduling
- Work Order Creation
- Recordkeeping
- Records Digitization
- Customer Communication
- Task Management
- Accounts Receivable
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Security & Safety
- Finance & Accounting
- Trades
Keywords
- Fire Protection
- Life Safety Systems
- Security Systems
- Service Administration
- Invoicing
- Sales Orders
- Labour Codes
- Parts Codes
- Service Reports
- Estimates
- Customer Service
- Call Triage
- Basic Troubleshooting
- Technical Support
- Appointment Scheduling
- Work Orders
- INFOtrac
- ServiceTrade
- Job Management Systems
- Accounting Systems
- ERP
- CRM
- Data Entry
- Records Digitization
- Accounts Receivable
- Trades
- Construction