Customer Services Assistant 2

Date closed: October 17, 2026

Job Type: Permanent Affiliation: CUPE Location: George Mackie Library Weekly Hours: 21 Schedule: Sun 9:30 am to 5:00 pm; Mon 10:30 am to 6:00 pm; Wed 12:30 pm to 8:00 pm Job Start Date: Oct 25, 2026 Pay Grade: 7 Min Wage: $35.56 Max Wage: $36.36

THE POSITION:

As a Customer Services Assistant 2 you will provide exceptional customer service, deliver library and literacy programs, The Playground™ , events, tours and group presentations within the library, in the community and virtually in consultation with Librarian 3, 2, or 1, Library Supervisor 4 or 2.

HERE IS WHAT YOU CAN BRING:

• Proven commitment to providing exceptional customer service
• Strong team spirit
• A friendly, patient and outgoing personality
• Desire and experience in developing children, teen and adult programming
• Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques
• Demonstrated ability and skills to plan, organize, promote and deliver a variety of creative programs, including The Playground™ , within minimum supervision, to all ages and abilities. This can be done either in library, in the community, or virtually. 
• A solid work ethic and self-motivation
• Knowledge of automated library systems
• A curiosity and ability to work with and learn new technologies, including a variety of technologies (e-readers, tablets, etc.)
• A goal to strive for excellence
• Computer experience with Microsoft Office plus excellent keyboarding skills
• Eagerness to grow your skills, learn and explore
• Accurate keyboarding skills of 45 wpm.

POSITION REQUIREMENTS:

• Diploma in Library and Information Technology from a recognized institution
• Up to six months work related and on the job customer service experience
• Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs
  
  

ADDITIONAL INFORMATION:

• Candidate should be prepared for a busy schedule of programming and outreach
• Valid B. C. Drivers license (minimum level ‘N’) is an asset

Fraser Valley Regional Library is committed to maintaining a diverse and inclusive workplace and recognizes that a working environment that encourages input from all perspectives can only enhance our services to the public. We invite candidates who bring a diversity of thought, skills, and experiences to apply and thank you in advance for your interest and contributions.