Jobs in Canada

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Added 12 mins ago
RM
Labour Relations Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
Must be available to work day and evening shifts, Monday to Sunday
Added 12 mins ago
IG
Bilingual EA & Site Coordinator
Insight Global
Montreal, QC
- $30 to $35 CAD / hour
- Full-time
Previous Executive Assistant, senior administrative support, office management or comparable experience in a professional environment.
Added 12 mins ago
NC
Maintenance Supervisor
NUTEM Custom Manufacturing Ltd
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Strong leader with people motivational and development skills.
Added 13 mins ago
Warehouse Associate
Sonepar
Barrie, ON
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 28 mins ago
ML
Multi-Unit Sales Representative - Foodservice
Maple Leaf Foods Inc.
Mississauga, ON
- $59,000 to $87,000 CAD / year
- Full-time
…diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the…
Added 28 mins ago
SC
Food Services Manager Long Terme Care (87198001)
Sodexo Canada Ltd
Toronto, ON · Richmond Hill, Ontario
- Full-time
Canadian Society of Nutrition Management (CSNM) and Advance Food Safety Certification required · Fly in-Fly out /Vol d'arrivée-vol de départ: No
Added 28 mins ago
A
Senior Operations Manager, Housekeeping
AccorHotel
Toronto, ON
- Full-time
Must have a passion for housekeeping
Added 28 mins ago
GD
Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 43 mins ago
MC
Assistant Selling Manager
Mobilia Canada
Mississauga, ON
- Full-time
MOBILIA INTERIORS INC., a leader in contemporary home furnishings for over 60 years, is seeking a dynamic and results-oriented Assistant Selling Manager to join our team!
Added 43 mins ago
MANAGER
Boutique La Vie En Rose
Saint-Hyacinthe, QC
…professional career in a committed and constantly evolving…
Added 43 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Saint-Hyacinthe, QC
…professional career in a committed and constantly evolving…
Added 43 mins ago
ACTING ASSISTANT MANAGER
Boutique La Vie En Rose
Richmond, BC
…professional career in a committed and constantly evolving…
Added 43 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Richmond, BC
…professional career in a committed and constantly evolving…
Added 43 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Brossard, QC
…professional career in a committed and constantly evolving…
Added 43 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Montreal, QC
…professional career in a committed and constantly evolving…
Added 43 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Vaudreuil-Dorion, QC
…professional career in a committed and constantly evolving…
Added 43 mins ago
ASSISTANT MANAGER JUNIOR
Boutique La Vie En Rose
Vaudreuil-Dorion, QC
…professional career in a committed and constantly evolving…
Added 58 mins ago
S
Bridge Senior Team Lead
Stantec
Markham, ON
- Full-time
Location: This position can be based in any Stantec office within the Ontario or Atlantic Canada region
Added 1 hour ago
GD
Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 1 hour ago
GD
Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 1 hour ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
…paver styles?", has grown into a family-owned North American leader in hardscape design and manufacturing, with 36+ patents to its…
Added 1 hour ago
DI
Financial Controller
Drake International
Alliston, ON
- $100,000 to $150,000 CAD / year
- Full-time
This is an excellent opportunity for an accounting professional with well-rounded accounting experience who enjoys working in a hands-on environment, managing multiple priorities and…
Added 1 hour ago
JC
Commercial Banking Innovation - Treasury Sales - Associate
JPMorgan Chase & Co.
Toronto, ON
- Full-time
Time management, organizational, and planning skills, with proven ability to multitask and meet deadlines in a fast-paced environment.
Added 1 hour ago
TT
Senior Customer Success Engineer - AMER
Tyk Technologies
Remote, Canada
- Remote
We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we…
Added 1 hour ago
SV
Laundry Aide - Long Term Care
Schlegel Villages
London, ON
- Part-time
Experience working in a Long-Term Care or Retirement Home setting

Fraserway RV

Customer Service Supervisor – Leduc Rentals

AB, Canada
Leduc County, AB, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Leduc, AB | Full-Time, Permanent

Are you a customer-focused leader who enjoys developing people, solving problems, and keeping a busy operation running smoothly?

Fraserway RV is looking for a Customer Service Supervisor to join our Leduc Rentals team. This is a hands-on leadership role for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating an exceptional experience for both customers and employees.

You’ll lead and support our Customer Service team while overseeing the day-to-day customer experience - from reservations and rental agreements to vehicle pick-ups, drop-offs, transfers, and issue resolution. You’ll also play an important role in coaching employees, improving processes, and supporting the overall performance of the Rentals operation.

WHY JOIN FRASERWAY?

We believe great customer experiences start with great teams. You’ll have the opportunity to take ownership of a key customer-facing function while continuing to develop your leadership career with one of Canada’s leading RV organizations.

We offer:

Competitive compensation
Comprehensive healthcare benefits
Employer-matching RRSP program
Career growth and leadership development opportunities
Discounts on RV purchases, rentals, and parts
Corporate discounts on travel, hotels, computers, and more
Employee/Family Bursary Program
Company events and team activities
A collaborative and supportive work environment

WHAT YOU’LL DO

Team Leadership & Development

Lead, coach, and develop the Customer Service team
Set clear expectations, priorities, and customer service standards
Coordinate team schedules, daily assignments, workflow, and staffing needs
Participate in recruitment, onboarding, training, and employee development
Provide ongoing coaching and feedback and address performance concerns when required
Identify training needs and support employees in developing their skills
Build a positive, accountable, and team-focused work environment

Customer Experience

Ensure customers receive a consistent and positive experience throughout the rental process
Handle escalated customer concerns and support timely and effective resolution
Oversee customer pick-ups, drop-offs, rental agreements, and vehicle introductions
Monitor customer feedback and identify recurring concerns and opportunities for improvement
Provide hands-on customer service support during peak periods

Daily Rentals Operations

Coordinate daily Customer Service activities and ensure smooth front-end operations
Coordinate customer transfers and shuttle requirements
Review upcoming reservations and operational requirements to ensure the team is prepared
Work closely with Fleet and Fixed Operations to coordinate vehicle readiness and delivery schedules
Coordinate with other departments to respond to changing customer and operational priorities
Maintain flexibility to work weekends and outside regular business hours when required

Performance & Process Improvement

Monitor team productivity, service levels, and operational efficiency
Identify workflow challenges and recommend practical improvements
Support cost awareness while maintaining customer service standards
Review customer records and work for accuracy and quality
Prepare operational, progress, and other required reports
Support the implementation of new procedures and continuous improvement initiatives

WHAT YOU BRING

Previous leadership, supervisory, or team-lead experience
Strong customer service experience, ideally in a fast-paced operational environment
Demonstrated ability to coach, motivate, and support a team
Confidence handling difficult customer situations and finding practical solutions
Strong communication and interpersonal skills
Excellent organizational skills and the ability to manage competing priorities
Sound judgement and a proactive approach to problem-solving
Comfortable working with an international customer base
Fluent in English; German and/or Dutch is considered an asset, and additional languages are welcome
Experience in tourism, hospitality, vehicle rentals, automotive, RV, or another customer-facing industry is considered an asset

WHO YOU ARE

You’re a hands-on leader who enjoys being part of the operation - not managing from the sidelines. You can balance customer needs with business priorities, remain calm when things get busy, and give your team the direction and support they need to succeed.

You lead in a way that reflects our values: Humble, Hungry and Smart.

ABOUT FRASERWAY RV

Fraserway RV is part of Canada’s largest vertically integrated RV company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure.

We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team, we do everything possible to ensure our customers’ vacation dreams are realized.

If you’re ready to take the next step in your leadership career and help create memorable experiences for customers from around the world, we’d love to hear from you. Please submit your resume and cover letter for consideration.

#INDHP

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

You will lead and develop the customer service team while overseeing daily rental operations, including reservations, vehicle handovers, and issue resolution. Additionally, you will focus on process improvement, staff coaching, and maintaining high service standards to ensure a positive customer experience.

Requirements

The ideal candidate possesses previous leadership or supervisory experience and a strong background in customer service within a fast-paced environment. You must demonstrate the ability to coach and motivate a team, handle difficult situations with sound judgment, and manage competing operational priorities.

Skills

Team leadership
Customer service
Staff coaching
Conflict resolution
Operational management
Process improvement
Scheduling
Performance management
Communication
Problem-solving
Interpersonal skills
Organizational skills
Reporting
Training

Benefits

Competitive compensation
Comprehensive healthcare benefits
Employer-matching RRSP program
Career growth and leadership development opportunities
Discounts on RV purchases, rentals, and parts
Corporate discounts on travel, hotels, and computers
Employee/Family Bursary Program
Company events and team activities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Leadership
Supervisory
Rental Operations
RV Industry
Team Development
Conflict Resolution
Process Improvement
Operations Management
Staffing
Performance Reporting
Hospitality
Tourism
Automotive
Fleet Coordination

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Jobs in Canada