Jobs in Canada

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Community Support Worker (Full-Time or Temporary Casual)
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#2254 - Residential Care Worker | Permanent Part Time
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Fraserway RV

National Warranty Writer

Kelowna, BC, V1X 5C2, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Location: Kelowna, BC | On-Site
Employment Type: Full-Time, Permanent
Compensation: $24.00–$29.00 per hour, based on relevant experience and qualifications

Fraserway RV is looking for an experienced, detail-oriented National Warranty Writer to join our Kelowna team!

Based at our Kelowna dealership, you'll support Fraserway RV's Service Departments across Canada, working closely with Service Advisors, Technicians, Service Managers, and manufacturers to ensure warranty claims are processed accurately and efficiently.

This is a great opportunity to grow your career in a national role while working locally in Kelowna.

What makes us special? Our people! Join a positive, employee-focused workplace where teamwork matters, colleagues support one another, and contributions are valued.

If you have experience in warranty administration or claims processing within the RV, automotive, heavy truck, agricultural equipment, powersports, or related industries, we'd love to hear from you!

What You'll Do

Review repair work orders to determine warranty eligibility and ensure claims are complete and accurate.
Interpret manufacturer warranty policies, procedures, and documentation requirements.
Determine financial responsibility between manufacturer warranty, vendor, internal, or customer pay.
Obtain required authorizations and submit accurate warranty claims.
Monitor submitted claims, resolve denials or shortages, and maximize warranty recovery.
Work closely with Service Advisors, Technicians, Service Managers, and manufacturer representatives to ensure repairs meet warranty requirements.
Provide guidance on warranty documentation, repair validation, and submission best practices.
Support technicians by coordinating repair procedures and technical guidance with manufacturers when required.
Identify warranty trends, assist with recalls, and contribute to continuous process improvements.
Thrive in a collaborative national team environment while managing priorities independently.

What You'll Bring

Required

Experience in warranty administration, warranty writing, service advising, or warranty claims processing, preferably within the RV, automotive, heavy truck, agricultural equipment, or powersports industries.
Strong understanding of manufacturer warranty programs, OEM policies, and claim submission processes.
Excellent analytical, organizational, and problem-solving skills.
Exceptional attention to detail and commitment to accuracy.
Strong customer service and communication skills.
Ability to prioritize multiple deadlines in a fast-paced environment.
Strong computer, data entry, and documentation skills.
Valid Class 5 driver's licence.

Assets

Experience with IDS or similar dealer management software.
Experience supporting multiple dealership or service locations.
Familiarity with recalls, manufacturer authorizations, and warranty recovery processes.

Why Join Fraserway RV?

Since 1969, Fraserway RV has grown into Canada's only coast-to-coast RV Sales, Rentals, Parts, and Service dealership. As a family-owned company, we've built our reputation on exceptional customer service, continuous growth, and investing in our people.

Every warranty claim you process directly contributes to our customers' experience and the success of our national operations. You'll join a collaborative team where your expertise is valued, your ideas are welcomed, and your career can continue to grow.

Our Vision

To be Canada's #1 RV Adventure Company, inspiring individuals and families to embrace the RV lifestyle, create lifelong memories, and connect with nature.

Our Mission

As a team, we do everything possible to ensure our customers' RV adventure dreams become reality through our passion, expertise, and commitment to exceptional service.

What We Offer

Career growth and development opportunities within a national organization.
Comprehensive health and dental benefits.
Employer-matched RRSP program.
Employee & Family Bursary Program.
Supportive, collaborative team environment.
Employee discounts on RV purchases, rentals, service, and parts.
Employee recognition and company events.

Compensation

$24.00–$29.00 per hour

Competitive compensation based on experience.

If you're looking for a long-term career with a respected Canadian company where your expertise will make a difference across a national network, we'd love to hear from you. Apply today and become part of the Fraserway RV team.

Thank you for your interest in Fraserway RV. We appreciate all applications; however, only candidates selected for an interview will be contacted.

Background checks are part of our recruitment process.

#INDHP

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

Review repair work orders, determine warranty eligibility and financial responsibility, obtain authorizations, and submit accurate claims. Track claims and resolve denials, coordinate with service teams and manufacturers, support warranty documentation and repairs, and contribute to recalls and process improvements.

Requirements

Experience in warranty administration, warranty writing, service advising, or claims processing is required, preferably in the RV, automotive, heavy truck, agricultural equipment, or powersports industries. Candidates should understand OEM warranty programs and claim processes, have strong analytical, organizational, communication, computer, and documentation skills, and hold a valid Class 5 driver's licence.

Skills

Warranty Administration
Warranty Claims Processing
Manufacturer Warranty Policies
Claim Submission
Warranty Recovery
Analytical Skills
Organization
Problem-Solving
Attention To Detail
Customer Service
Communication
Deadline Management
Computer Skills
Data Entry
Documentation

Benefits

Health And Dental Benefits
Employer-Matched RRSP
Employee And Family Bursary Program
Employee Discounts
Career Growth And Development Opportunities
Employee Recognition And Company Events

Visa sponsorship

Not detected in the job text

Keywords

Warranty Administration
Warranty Claims
Warranty Eligibility
Manufacturer Warranty Policies
OEM Policies
Claim Submission
Warranty Recovery
Repair Work Orders
Manufacturer Authorizations
Warranty Documentation
Repair Validation
Recalls
IDS
Dealer Management Software
Service Departments
Service Advisors
Technicians
Service Managers
RV
Automotive
Heavy Truck
Agricultural Equipment
Powersports
Class 5 Driver's Licence
Data Entry
Process Improvement

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Jobs in Canada