Parts and Service Advisor

Employment Type: Full-Time, Permanent
Compensation: $25.00–$29.00 per hour, based on experience and qualifications

Great People. Great Service. A Career That Can Take You Further.

Fraserway RV Kelowna is growing, and we're looking for a customer-focused, organized Parts & Service Advisor to join our team!

Our Kelowna dealership is known for strong customer service, excellent teamwork, and a team that takes pride in helping customers enjoy their RV adventures.

What makes us special? Our people! Join a fun, positive, employee-focused workplace where teamwork matters, colleagues support one another, and successes are celebrated.

As our Parts & Service Advisor, you'll play an important role in connecting customers with the right parts and service solutions. You'll assist with parts purchases, coordinate service appointments, support technicians, and help keep our daily operations running smoothly.

If you have experience in customer service, retail parts, automotive, or dealership service, your skills could be a great fit. RV experience is an asset, but a willingness to learn is just as important!

What You'll Do

• Customer Service & Parts Sales: Assist customers with parts inquiries, retail purchases, service requests, and product recommendations.

• Service Coordination: Schedule appointments, prepare and manage work orders, and coordinate repair priorities with technicians.

• Customer Communication: Explain estimates, provide service updates, follow up on repairs and parts delays, and ensure a positive customer experience.

• Parts Ordering & Inventory: Verify availability and pricing, process special orders, monitor backorders, and maintain accurate inventory records.

• Shipping & Receiving: Receive shipments, process returns, prepare shipping documents, and organize incoming and outgoing parts.

• Team Collaboration: Work closely with technicians, warranty advisors, suppliers, and other departments to support efficient service operations.

• Merchandising & Organization: Maintain parts displays, assist with inventory counts, and keep the parts department and warehouse clean, safe, and organized.

What You Bring

• Minimum 1 year of experience in customer service, retail, parts, or a service environment preferred.

• Experience in an automotive, RV, or dealership environment is a strong asset.

• Strong communication and interpersonal skills with a customer-focused attitude.

• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.

• Basic computer proficiency; experience with inventory, scheduling, or dealership management systems is an asset.

• Mechanical aptitude or an interest in learning about RV parts and service operations.

• A proactive, solutions-focused approach and ability to work independently and as part of a team.

• Valid driver's licence and reliable transportation.

• Ability to perform physical tasks, including standing, bending, and lifting parts or equipment.

• Availability to work full-time, on-site in Kelowna, including Saturdays and overtime as needed.

Why Fraserway RV?

• Competitive Compensation: $25.00–$29.00 per hour, based on experience and qualifications.

• RRSP Matching: Employer-matched retirement savings program.

• Health & Dental: Comprehensive benefits coverage.

• Employee Perks: Discounts on RVs, rentals, parts, and service.

• Career Development: Opportunities for training, mentorship, and professional growth.

• Great Team Culture: A fun, supportive, employee-focused workplace where contributions are valued and successes are celebrated.

• Stability & Reputation: Join a family-owned Canadian company with over 55 years of experience and a coast-to-coast dealership network.

Ready to Join a Great Team?

Enjoy helping customers, solving problems, and keeping things running smoothly? We'd love to meet you!

Join Fraserway RV Kelowna and build a rewarding career where your customer service skills, initiative, and teamwork make a difference.

Apply today!

We appreciate every application, but only those selected for further consideration will be contacted. A background check is required as part of our hiring process.

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