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Fraserway RV

Service Advisor

Whitehorse, YT, Canada

Location: Whitehorse, Yukon Employment Type: Full-Time, Permanent Wage: $26–$30 per hour, depending on relevant RV and dealership experience. · Full-time

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Job details

Pay: Location: Whitehorse, Yukon Employment Type: Full-Time, Permanent Wage: $26–$30 per hour, depending on relevant RV and dealership experience.
Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Location: Whitehorse, Yukon
Employment Type: Full-Time, Permanent
Wage: $26–$30 per hour, depending on relevant RV and dealership experience.

Great Service Starts With You

When a customer brings their RV in for service, they want to know it's in good hands. They want someone who listens, explains their options, keeps them informed, and follows through.

That's where you come in.

Fraserway RV is looking for a Service Advisor to be the connection between our customers and our service team. You'll help customers understand what their RV needs, coordinate repairs with our technicians, and keep everything moving from the initial appointment through to pickup.

If you have experience as a Service Advisor, Service Writer, or Shop Advisor in automotive, truck, marine, or RV service, your skills could be a great fit.

What You'll Do

You'll manage the customer experience throughout the service process, balancing customer expectations, technician workflow, repair timelines, and quality service.

Your responsibilities will include:

Understand the customer’s needs: Listen carefully, ask the right questions, and document repair and maintenance concerns accurately.
Coordinate the work: Schedule appointments, create detailed work orders, and communicate repair requirements and priorities to technicians.
Explain estimates and recommendations: Help customers understand the work required, the costs involved, and their service options. Obtain approval before additional work proceeds.
Keep customers informed: Provide timely updates on repair progress, parts delays, costs, and changes to expected completion dates.
Keep the shop moving: Work closely with technicians, Service Manager, and warranty to resolve issues and maintain an efficient workflow.
Close the loop: Review completed work, explain repairs and recommendations, finalize invoices, and help ensure customers leave with confidence in the service they've received.

What We're Looking For

We're looking for someone who combines strong customer service with organization, sound judgment, and the ability to keep several things moving at once.

You'll be a strong fit if you:

Have experience in a Service Advisor, Service Writer, or similar customer-facing service role
Communicate clearly and professionally, in person, email, and over the phone
Can explain technical information in a way customers understand
Are organized, detail-oriented, and comfortable managing competing priorities
Follow through on commitments and take ownership of customer concerns
Can work effectively with technicians and other team members
Stay calm and solution-focused when plans change or customers are frustrated
Are comfortable using computers and service management systems

Why Join Fraserway RV?

Since 1969, Fraserway RV has helped Canadians experience the RV lifestyle. We've grown into a coast-to-coast RV sales, service, parts, and rental business, built around helping customers make the most of their adventures.

When you join Fraserway, you'll be part of an established company where your work directly affects the customer experience and where you can continue to develop your skills and career.

You'll receive:

Comprehensive healthcare benefits
Employer-matched RRSP program
Employee and family bursary program
Discounts on RV purchases, rentals, parts, and accessories
Corporate discounts on a variety of products and services
Opportunities for career growth and advancement
A friendly, team-oriented work environment
Company events and opportunities to participate in community initiatives

Apply today and help Fraserway RV deliver service customers can trust.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Pre-employment background checks are part of our hiring process.

#INDHP

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More about this job

Responsibilities

The Service Advisor acts as the primary liaison between customers and the service team, managing the entire repair process from initial appointment to final pickup. Responsibilities include coordinating work with technicians, explaining repair estimates, and ensuring customers are kept informed throughout the service timeline.

Requirements

Candidates should have previous experience in a service advisor, service writer, or similar customer-facing role within the automotive, marine, or RV industries. Strong communication, organizational skills, and the ability to explain technical information clearly are essential for this position.

Skills

Customer service
Service advising
Repair coordination
Communication
Organization
Detail-oriented
Technical explanation
Conflict resolution
Computer literacy
Service management systems
Work order management
Time management
Problem solving
Professionalism

Benefits

Comprehensive healthcare benefits
Employer-matched RRSP program
Employee and family bursary program
Discounts on RV purchases, rentals, parts, and accessories
Corporate discounts
Career growth and advancement opportunities
Team-oriented work environment

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
RV Service
Automotive
Marine
Dealership
Work Orders
Customer Experience
Repair Estimates
Technician Coordination
Warranty
Service Management
Maintenance
Scheduling
Invoicing
Client Relations

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