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Fred Victor Centre

24-HR Services Peer Support Worker

Toronto, ON, Canada

Pay: Up to $20.56 CAD / hour
Job type: Full-time · Contract
Working hours: 30 hours per week
Positions available: 1
Posting language: English
Posted: Sep 22, 2026

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Original job description

INTERNAL/EXTERNAL

Job Title: 24-Hour Services Peer Support Worker – Harm Reduction

Position Type: Non-Bargaining Unit, Reduced Full-Time, Contract (1 year)

Number of Positions: 1

Reason for Posting: Existing Vacancy

Rate: $20.56 per hour

Vacation: 7% Vacation Pay

Benefits: Dental, Extended Health (100% Employer Paid Premium), float day, paid sick leave for contracts 6 months and longer

Hours: 30 hours per week; Wednesday to Saturday 12pm to 8pm

Supervisor: Senior Manager, 24-Hour Services

Posting Date: September 22, 2026

Application Deadline: Open until filled

Location: 1161 Caledonia Road, North York, ON, M6A 2W9

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

Fred Victor Bethlehem United Shelter is a 70-bed site for women, men and couples who are homeless and facing challenges such as living with severe mental health issues and dealing with substance use. Clients are allowed to have their pets while staying at the shelter.

Does this sound like work you want to be a part of?

We offer supportive and collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

What You Will Do:

Work productively within a team to ensure the smooth day-to-day operations of Fred Victor services.
Provide services in accordance with Fred Victor’s policies and procedures, including policies around professional boundaries, confidentiality, health and safety and the staff code of conduct.
Provide appropriate referrals, information, and advocacy to other support services, both internally and to external organizations
Build and maintain respectful working relationships with community members and external partner agencies.
Identify, intervene, and effectively deal with crisis and conflict situations. Deal with emergency situations as they arise.
Encourage the participation and involvement of Fred Victor community members, tenants, and service users.
Support service users in meeting individual goals
Provide harm reduction referrals and general support to clients.
Assisting with harm reduction services, including preparing harm reduction kits, supporting outreach activities, and participating in relevant trainings and resource coordination.
Perform administrative tasks such as answering phones, tracking statistics, writing notices, other documentations as required, etc.
Observe work related requirements such as punctuality, attending staff meetings, meeting deadlines, and working with or without direct support.
Other duties as assigned by Supervisor or management team.

What You Bring to the Team:

Personal experience of homelessness and/or poverty and use of support services
A genuine commitment to working in the social service sector.
A willingness to learn and develop new skills.
The ability to work productively within a team setting with ability to constructively give, receive and respond to feedback.
An interest in or experience working with chronically homeless individuals who come from a racially and ethnically diverse background, who experience health issues (both physical and mental); addictions; abuse; and social isolation.
The ability to develop effective and productive relationships with community members, co-workers and external agencies.
The ability to focus on another’s needs and listen attentively.
A commitment to community development practices with knowledge of community-based resources and services
Problem-solving skills with an understanding of conflict resolution and de-escalation skills.
Strong communication skills, both written and oral
Administrative and organizational skills, including an understanding of Microsoft programming such as Word, Excel, and Outlook
An understanding of the importance of professional boundaries
An understanding of systems that cause and support homelessness, poverty and discrimination.
Strong understanding that people living on a low income are a resource and have an important role in finding solutions to social challenges.

What Sets You Apart

Ability to work from a trauma informed, client-centered, harm reduction, and housing first approach.
Demonstrated ability to follow policies, procedures.
Ability to exercise good judgment.
Applied computer skills (Microsoft Word, Excel, and Outlook)
Good communications skills
Ability to work in a team.

Compensation and Benefits

For the ‘24-Hour Services Peer Support Worker – Harm Reduction’ Fred Victor offers an hourly rate of $20.56.
7% Vacation Pay
Generous paid sick leave and float day (for contracts greater than 6 months duration)
A comprehensive Dental and Extended Health group benefits package (for contracts greater than 6 months) includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services.
Access to employee and family assistance plan

How You Can Apply

Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to Myself > Talent > Career Centre. Please note that we are currently soft-launching our new online hiring system through ADP. During this transition, not all job postings are available in the system yet. We appreciate your patience as we work through this transition. As part of the application process, applicants are asked to upload their resume and a cover letter as one document describing their interest in joining the Fred Victor team.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.

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More about this job

Responsibilities

The Peer Support Worker will provide harm reduction services, crisis intervention, and advocacy to support clients at a 24-hour shelter. They are also responsible for administrative tasks, maintaining professional boundaries, and collaborating with the team to ensure smooth daily operations.

Requirements

Candidates must have personal lived experience of homelessness or poverty and a genuine commitment to the social service sector. Strong communication, problem-solving, and administrative skills are required, along with an understanding of trauma-informed and harm reduction practices.

Skills

Harm reduction
Crisis intervention
Conflict resolution
Advocacy
Case management
Communication skills
Administrative tasks
Microsoft Word
Microsoft Excel
Microsoft Outlook
De-escalation
Community development
Trauma informed care
Client-centered approach
Housing first approach

Benefits

Dental
Extended Health
Float day
Paid sick leave
Vision care
Travel insurance
Employee and family assistance plan

Visa sponsorship

Not detected in the job text

Keywords

Harm reduction
Peer support
Homelessness
Social services
Crisis intervention
Conflict resolution
Trauma informed
Client-centered
Housing first
Advocacy
Community development
Microsoft Word
Microsoft Excel
Microsoft Outlook
Shelter services
Substance use
Mental health
Outreach
Administrative support
Confidentiality

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