Peer Data Support Worker

INTERNAL/EXTERNAL

Job Title: Peer Data Support Worker, Employment & Training Services

Position Type: Non-Bargaining Unit, Part-Time, Contract (11 weeks)

Number of Positions: 1

Reason for Posting: New Position 

Rate: $20.56 per hour

Vacation: 7% Vacation Pay 

Hours: 20 hours per week

Supervisor: Senior Manager, Employment Training and Community Programs

Posting Date: October 15, 2026

Application Deadline: October 26, 2026

Location: 145 Front Street East, Toronto

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time. 

The Community Services (CS) department at Fred Victor is a multi-service, multi-site structure that encompasses the 40 Oak Community HUB and community programs, Employment and Training Services, Drop-Ins, Keep Cool Programs, and Food Services. Additionally, it operates social purpose enterprise with catering and community outreach services and spearheads a significant Peer Training Initiative that prioritizes the involvement of individuals with lived experience.

The Peer Data Support Worker – Employment & Training Services will support Employment & Training Services (ETS) with the transition from Data Sphere to FFAI, the new case management platform for ETS.

The primary responsibility of the Peer Data Support Worker will be to review and complete the discharge of existing ETS client enrollments from Data Sphere. The Worker will follow established procedures to ensure that client records are reviewed, and discharges are completed accurately, consistently, and in a timely manner.

Utilizing their lived experience of accessing community, employment, housing, health, and/or social services, the Peer Data Support Worker will bring a peer perspective to the work and contribute to a respectful and client-centred approach to handling client information.

The position requires a strong attention to detail and the ability to work with confidential client information while maintaining appropriate peer and professional boundaries.

Does this sound like work you want to be a part of?

We offer a (high-energy, supportive and learning environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

What You Will Do:

• Develop an understanding of the purpose and rationale for the transition from Data Sphere to FFAI.
• Develop an understanding of the ETS programs and the client enrollment information contained within Data Sphere.
• Review existing ETS client records and identify client-program enrollments requiring discharge.
• Complete client discharges in Data Sphere according to established procedures and guidelines.
• Review information carefully to ensure that the correct client and program enrollment is being discharged.
• Enter and update information accurately in relevant databases, spreadsheets, tracking templates, or other electronic systems.
• Maintain accurate records of completed work and track progress toward project targets.
• Identify and flag records that are unclear, incomplete, duplicated, or require further review.
• Escalate questions, discrepancies, and unusual records to the appropriate staff rather than making assumptions about client information.
• Follow established processes consistently when reviewing and updating client records.
• Maintain the confidentiality and privacy of client information at all times.
• Work collaboratively with ETS, Data, Quality and Research unit, and other relevant staff involved in the transition.
• Develop an understanding of the importance of accurate client data for service delivery, reporting, funding, and organizational decision-making.
• Use lived experience and a peer perspective to contribute to a respectful and client-centred approach to the project.
• Participate in training and meetings related to the project, as required.

• Perform other related data support and administrative duties as required.

What You Bring to the Team:

• Personal experience and use of community health, employment, housing, or social services.
• Lived experience of homelessness, mental health, addictions, Indigenous services, newcomer services, employment services, or social assistance is considered an asset.
• Graduation from a relevant peer training program, including Social Service Training & Employment Program (SSTEP), is considered an asset.
• Some developed knowledge of Microsoft Office Suite, particularly Microsoft Excel.
• Experience using databases, electronic records, spreadsheets, or other information management systems is considered an asset.
• Experience working with Data Sphere/EMHware, FFAI, or similar systems is considered an asset.
• Strong attention to detail and demonstrated ability to maintain accuracy when completing repetitive data-related tasks.
• Ability to follow detailed procedures and apply established rules consistently.
• Ability to identify discrepancies or information requiring clarification and seek assistance when appropriate.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to work independently while maintaining regular communication with supervisors and team members.
• Strong understanding of the relevance of lived experience and peer work in supporting service users and contributing to service improvement.
• Ability to empathize and willingness to work with low-income, homeless, and otherwise marginalized people.
• Ability to maintain appropriate boundaries and set limits with community members, clients, and colleagues.
• Ability to handle confidential and sensitive client information with discretion and professionalism.
• Understanding of and commitment to working within a Harm Reduction Model.
• Well-developed interpersonal, conflict resolution, and sound judgement skills.
• Ability to work from an anti-harassment and anti-discrimination perspective.
• Ability to be flexible and open to participant and staff input.
• Strong interpersonal skills to foster positive relationships with diverse community members and co-workers.

• Health & Safety training, as well as certification in CPR/First Aid, is considered an asset.

Work Environment:

• The work is structured to be completed between 9:00 a.m. and 5:00 p.m., Monday to Friday. Occasional evening and weekend work may be required on an as-needed basis.
• The work will involve extended periods of computer-based work, including reviewing electronic client records and entering information into databases and spreadsheets.
• The position will involve access to confidential and sensitive client information. The Worker is expected to follow Fred Victor's policies and procedures regarding privacy, confidentiality, information security, and appropriate use of client records.
• The work expects familiarity and contact with community members, clients, and Fred Victor staff. On occasion, the person may deal with individuals who are upset, frustrated, or experiencing challenges.
• The Worker will be required to carry a smartphone that provides access to phone/email communications and have access to digital work files.
• The Worker may be required to work at 36 Lombard Street, 800 Bay Street and/or other Fred Victor locations depending on operational requirements.

Compensation and Benefits:

• For the Peer Data Support Worker, Fred Victor offers an hourly rate of $20.56
• 7% vacation pay
• Access to employee and family assistance plan

How You Can Apply:

Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to Myself > Talent > Career Centre. Please note that we are currently soft-launching our new online hiring system through ADP. During this transition, not all job postings are available in the system yet. We appreciate your patience as we work through this transition. As part of the application process, applicants are asked to upload their resume and a cover letter as one document describing their interest in joining the Fred Victor team.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation 

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.