Senior Manager, Health Information Governance & Privacy

Company Description

Fred Victor is a long-standing social service charitable organization dedicated to creating lasting, positive change for people experiencing homelessness and low income across Toronto. With programs and services at more than 25 sites, the organization provides affordable housing, emergency shelters, food access, job training, counselling, and health information through community drop-ins. Specialized support programs focus on improving health, income, and housing stability for people living in poverty and homelessness. Fred Victor’s vision is to build healthy, thriving communities where everyone has a home and access to opportunity. This work is grounded in values that have guided the organization for over 130 years.

Role Description

The Senior Manager, Health Information Governance & Privacy is responsible for overseeing the management, protection, and appropriate use of health information across Fred Victor’s programs and services. This role leads the development and implementation of policies and procedures related to health information governance, privacy, and compliance with relevant legislation and standards. Day-to-day activities include supervising health information processes, ensuring accurate and secure medical records handling, monitoring data quality, and coordinating audits and risk assessments. The Senior Manager collaborates with program leaders and frontline teams to provide guidance on privacy practices, supports staff training, and responds to privacy incidents or inquiries. The role also involves working with leadership to align health information practices with organizational goals, reporting on key metrics, and recommending improvements to systems and workflows.

Qualifications

• Health information domain experience, including Health Information Management and HIM, with a strong understanding of privacy legislation and standards.
• Information and records management skills, including Information Management and Medical Records, with experience implementing secure data handling and documentation practices.
• Experience in community health, social services, or a related sector, with familiarity in working with populations experiencing homelessness and poverty considered an asset.
• Strong analytical, problem-solving, and risk assessment abilities, with proven capacity to develop and enforce policies and procedures.
• Effective communication and collaboration skills, including the ability to provide training, guidance, and support to multidisciplinary teams in a remote environment.
• Post-secondary education in Health Information Management, Business Administration, Law, Privacy Management, Health Administration, Public Health, Information Management, or a related field; professional certifications in privacy or information management are an advantage.