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Freedom Mobile

Digital Product Owner

Toronto, ON, M5J 0B8, Canada

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Job details

Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.

Does that sound like you? We’d love to meet you.

Short Description

Job Description

As a Digital Product Owner, you will contribute to the digital strategy and roadmap for Freedom Mobile across its web and mobile experiences. You will focus on FreedomMobile.ca and My Account, helping deliver intuitive, customer-centric digital journeys that support acquisition, self-service and digital adoption. You will work at the intersection of business, user experience and technology, translating business needs into clear priorities and practical digital solutions. This role also supports the day-to-day evolution of our website and requires a solid understanding of web environments, content management systems (CMS) and emerging AI opportunities.

Contribute to the planning, prioritization and execution of initiatives within the digital roadmap, including enhancements, innovations and new opportunities.
Manage and prioritize the FreedomMobile.ca and My Account portfolios, balancing customer needs, business objectives, technical considerations and delivery capacity.
Coordinate day-to-day website updates and content changes, using the relevant CMS and established processes to maintain accurate, consistent and effective digital experiences.
Work with content, design and technology partners to improve website structure, content quality, usability and conversion across key customer journeys.
Translate business needs and customer insights into clear requirements, recommendations, user stories and acceptance criteria.
Apply UX principles and a customer-first mindset to identify friction points and recommend solutions that make digital journeys simpler and more effective.
Use analytics, research, testing and digital best practices to evaluate performance, identify opportunities and optimize the customer experience.
Bring a practical understanding of web development fundamentals and digital environments to discussions with developers and technical teams, helping clarify dependencies, constraints and implementation options.
Explore relevant AI tools and use cases with curiosity and creativity, identifying practical ways to improve day-to-day productivity, content workflows, analysis and digital delivery.
Collaborate with cross-functional teams, including acquisition, marketing, brand, technology, finance and customer care, to align priorities and deliver outcomes.
Provide digital product expertise to projects and initiatives involving the Digital Customer Experience team.
Communicate progress, risks, dependencies and trade-offs transparently, managing expectations with stakeholders, partners and leadership.
Contribute to the definition and continuous improvement of processes, standards and best practices for digital product and website management.

Qualifications

Strong sense of ownership and accountability and an ability to prioritize and manage multiple initiatives simultaneously.
Analytical mindset and data-informed decision-making. Attention to detail and commitment to quality is a must.
Strong communication and interpersonal skills and a natural ability to collaborate across functions and teams.
Agility and comfort working in a fast-paced, evolving environment.
Strong organizational and planning skills.
User-centric thinking and empathy for digital customers.
Curiosity, creativity and a continuous-improvement mindset, particularly in the practical use of AI.
Experience working with agile development methodologies and product delivery practices.
Experience building, managing or optimizing consumer-facing digital experiences.
Hands-on experience with a content management system (CMS); Contentful or Drupal experience is a major asset.
Understanding of web development fundamentals and how web and digital environments operate, including the ability to communicate effectively with technical teams.
Good understanding of user experience (UX) principles and the ability to apply a customer-oriented approach when defining and implementing solutions.
Strong collaboration skills and experience working with cross-functional business and technology teams.
Excellent problem-solving, analytical, communication and stakeholder-management skills.
Knowledge of the telecommunications and wireless industry is an asset; e-commerce experience is also an asset.
Solid foundation in digital analytics and the ability to use data to inform recommendations and prioritization.
Curiosity about AI and a willingness to explore creative, responsible and practical ways to integrate AI into everyday work.
Continuous-learning mindset, with an ability to test, learn and adapt.
Experience defining and optimizing processes and building scalable best practices.

Additional Information

Salary: Commensurate with qualifications and experience.
Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities.
This posting is for an existing vacancy.

Check out our Activity Report for an overview of the projects to which you could contribute !

We value your uniqueness !

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!

We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.

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More about this job

Responsibilities

The Digital Product Owner will manage the digital roadmap and product portfolios for Freedom Mobile's web and mobile experiences. They will collaborate with cross-functional teams to translate business needs into intuitive, customer-centric digital journeys.

Requirements

Candidates should have experience in product delivery, agile methodologies, and managing consumer-facing digital experiences. Proficiency with content management systems and a strong understanding of UX principles and web development fundamentals are required.

Skills

Digital product management
Agile methodologies
Content management systems
UX principles
Data analytics
Stakeholder management
Product roadmap planning
Customer journey mapping
Web development fundamentals
AI tools
Requirement gathering
Conversion optimization
Cross-functional collaboration
Contentful
Drupal
E-commerce

Benefits

Wellness program
Career development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Digital Product Owner
Freedom Mobile
Digital Strategy
Roadmap
Web Experience
Mobile Experience
Customer-centric
CMS
Contentful
Drupal
AI
UX
Agile
Analytics
E-commerce
Telecommunications
User Stories
Acceptance Criteria
Stakeholder Management
Digital Adoption
Conversion
Product Portfolio
Cross-functional
Data-informed
Continuous Improvement

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