Account Manager

Vancouver, BC, Canada

$70,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $90,000 CAD / year
Job type: Full-time
Apply by: Apr 12, 2027
Experience: 1-2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success
Posting language: English
Posted: Sep 19, 2026

Original job description

We are looking for a dynamic and strategic Account Manager to lead onboarding, activation, and long-term success for our most valuable enterprise clients. In this role, you'll be the face of Escrow.com to global businesses operating in complex, high-value environments - owning the client journey from onboarding through to ongoing relationship management and growth.

The ideal candidate is a natural relationship builder with strong business acumen, technical fluency, and a proactive, solution-oriented mindset.

Key Responsibilities

Onboarding: Design and execute a structured onboarding and activation program tailored to each client's technical and operational needs
Account Management: Proactively monitor and manage client accounts and transactions to ensure smooth platform adoption and utilization, mitigating risk, and promoting growth
Strategic Relationship Management: Build and nurture strong relationships with stakeholders across global markets and time zones
Client Education: Serve as a trusted advisor, educating clients on Escrow.com's platform features, integrations, and best practices
Cross-functional Collaboration: Work closely with Sales, Product, Support, and Engineering teams to deliver a seamless customer experience
Growth & Expansion: Identify opportunities for upsell, cross-sell, and account expansion based on client needs and market trends
Feedback & Insights: Gather and relay client feedback to influence product development and improve enterprise offerings.

Required Qualifications

1-2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success
Proven ability to manage highly custom onboarding programs for SMB/Mid-Market clients in complex environments
Exceptional relationship management and strategic consulting skills
Strong business acumen and the ability to align complex organizations around shared goals
Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences
Demonstrated experience handling and managing high-touch books of business
Track record of meeting or exceeding growth and retention goals
Comfortable working in fast-paced, evolving environments
Familiarity with APIs, SaaS integrations, or technical products

Nice to Have

Experience in digital payments, SaaS, or Fintech
Familiarity with tools like Hubspot, Apollo.io, DeskPro, Google Suite, and transaction/financial software
Knowledge of financial systems, including KYC/AML compliance
Bachelor's degree in Business, Marketing, or a related field

Success Criteria

Partnership-First Mentality: You're committed to doing what's best for the client and fostering long-term success
Resourceful & Proactive: You take initiative, solve complex challenges, and aren't afraid to roll up your sleeves
Curiosity-Driven: You ask thoughtful questions and perform deep discovery to understand and solve root issues
Growth Mindset: You face obstacles with optimism and a can-do attitude, always looking for the next opportunity.

Benefits:

Competitive Salary with an On Target Earning of $90K per annum
This won't be a cog-in-the-machine job; you will be joining a global FinTech company with a meritocratic culture with the ability to take ownership and fast track your career growth. Several of our Directors and VP-level managers started out in junior positions and have climbed up the career ladder to the top!
Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)!
Weekly end of week lunches with rotating local cuisine
Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more
Fun events (we once built a soccer stadium in the Sydney office with two tonnes of turf)

Just when you thought it couldn't get any better:

Change lives every day - Everything we do as part of our jobs contribute to improving the lives of our users on a global scale
Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the FinTech industry

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More about this job

Responsibilities

Lead onboarding and activation for enterprise clients, manage account adoption and transactions, and build strategic relationships that support retention and growth. Educate clients on the platform, coordinate with internal teams, identify expansion opportunities, and relay client feedback to inform product improvements.

Requirements

Requires 1–2 years of experience in technical account management, solutions engineering, or customer success, with experience managing customized onboarding and high-touch client accounts. Candidates should have strong relationship, consulting, communication, and business skills, familiarity with APIs, SaaS integrations, or technical products, and a record of meeting growth and retention goals.

Skills

Account Management
Client Onboarding
Customer Success
Relationship Management
Strategic Consulting
Client Education
Technical Communication
Business Acumen
Risk Mitigation
Upselling and Cross-Selling
Account Growth and Retention
Cross-Functional Collaboration
API and SaaS Integration Familiarity
Client Feedback and Product Insights
KYC/AML Familiarity

Benefits

Competitive Salary
Career Growth Opportunities
Weekly Town Halls With the CEO
Weekly Team Lunches
Quarterly Hackathons
Company Events
Opportunity to Contribute to Improving Users’ Lives

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Enterprise Clients
Client Onboarding
Activation
Customer Success
Technical Account Management
Solutions Engineering
SaaS
APIs
Integrations
Digital Payments
FinTech
KYC/AML Compliance
HubSpot
Apollo.io
DeskPro
Google Suite
Transaction Software
Financial Systems
Upselling
Cross-Selling
Account Expansion
Retention
Risk Mitigation
Product Feedback
Cross-Functional Collaboration

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