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Added 2 days ago
Project Administrator
Maven Consulting Limited
Remote, Canada
Full-time · Remote
…essential systems that keep communities connected and thriving. Our success is driven by our people: motivated professionals who bring expertise, collaboration, and commitment to every…
Added 3 days ago
Product Marketing Manager
Feathery
Remote, Canada
$110,000 to $150,000 CAD / year
Full-time · Remote
…Feathery to power mission-critical workflows like underwriting, client onboarding, and automated account…
Added 10 days ago
Commercial Strategy Consultant, Life Sciences
Odaia Intelligence Inc.
Remote, Canada
Full-time · Remote
5+ years in management consulting, strategy, or a client-facing analytics role - ideally within life sciences, pharma, or healthcare (e.g., Engagement Manager, Consultant, etc.)
Added 2 days ago
Medical Writer, Medical Communications
Prime
Remote, Canada
Full-time · Remote
…projects, complete timesheets accurately and submit on time to line manager, relevant client services lead(s) and finance department…
Added 2 days ago
Account Manager, Medical Communications
Prime
Remote, Canada
Full-time · Remote
…you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global…
Added 2 days ago
Account Executive, Toronto
Evolv Technologies Inc.
Remote, Canada
Full-time · Remote
Client acquisition: Create, qualify, and progress new opportunities; demonstrate growth of Tier 1 accounts and generate 10 new opportunities per month.
Added 3 days ago
Demand Generation Manager
Benevity
Remote, Canada
Full-time · Remote
As our Demand Generation Manager, you will serve as a strategic marketer driving our Enterprise go-to-market (GTM) initiatives to generate a high-converting pipeline for Benevity’s global…
Added 3 days ago
Demand Generation Manager
Benevity
Remote, Canada
$77,800 to $106,920 CAD / year
Full-time · Remote
As our Demand Generation Manager, you will serve as a strategic marketer driving our Enterprise go-to-market (GTM) initiatives to generate a high-converting pipeline for Benevity’s global…
Added 3 days ago
Associate Business Analyst - Canada
Cytora
Remote, Canada
Full-time · Remote
Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification.
Added 3 days ago
Account Manager - Facility Solutions Manager
City Wide Facility Solutions
Remote, Canada
Full-time · Remote
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 3 days ago
Customer Success Manager, Oakville (Toronto)
Timescapes
Remote, Canada
Full-time · Remote
As a Customer Success Manager, you are responsible for ensuring project teams realize maximum value from Timescapes across the entire project lifecycle, with a heavy focus on onboarding,…
Added 4 days ago
Senior Project Manager
Marketbridge
Remote, Canada
Full-time · Remote
The successful candidate will be an experienced digital marketing project manager, able to deliver on their commitments, demonstrating personal accountability for client projects and…
Added 3 days ago
Analytics Engineering - Principal - Toronto
Teragonia
Remote, Canada
Full-time · Remote
We are looking for an experienced Principal to join our team. As a Principal, you will own client relationships and carry full accountability for engagement success. You will lead delivery…
Added 3 days ago
Senior Data Engineer, Temporary
Aviso Wealth
Remote, Canada
Temporary · Remote
Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso…
Added 3 days ago
Senior Data Engineer, Temporary
Aviso Wealth
Remote, Canada
Temporary · Remote
Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso…
Added 3 days ago
Bilingual Transfers Administrator - SO-26-886
Aviso Wealth
Remote, Canada
$46,000 to $55,000 CAD / year
Full-time · Remote
…employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner…
Added 3 days ago
Bilingual Transfers Administrator - SO-26-886
Aviso Wealth
Remote, Canada
$46,000 to $55,000 CAD / year
Full-time · Remote
…employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner…
Added 3 days ago
Bilingual Transfers Administrator - SO-26-886
Aviso Wealth
Remote, Canada
$46,000 to $55,000 CAD / year
Full-time · Remote
…employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner…
Added 3 days ago
Customer Experience Lead
Pressbooks
Remote, Canada
Full-time · Remote
…digital textbook creation programs. We care deeply about customer success and the educational communities that rely on our…
Added 5 days ago
Enterprise Implementation Consultant
MaintainX (An Autodesk Company)
Remote, Canada
$70,000 to $125,000 CAD / year
Full-time · Remote
Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
Added 4 days ago
RESP/RDSP Registered Plans Specialist
Aviso Wealth
Remote, Canada
$55,000 to $65,000 CAD / year
Full-time · Remote
At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Added 4 days ago
RESP/RDSP Registered Plans Specialist
Aviso Wealth
Remote, Canada
$55,000 to $65,000 CAD / year
Full-time · Remote
At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Added 5 days ago
Senior Customer Education Specialist
MaintainX (An Autodesk Company)
Remote, Canada
$77,000 to $112,200 CAD / year
Full-time · Remote
…in-person trainings. In this role, you will report to the Senior Manager of Customer Education, and work closely with the Client Success, Product, and Marketing teams to understand the…
Added 5 days ago
Implementation Consultant, Golf (French required)
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for an Implementation Consultant (Golf) to join our Launch Services team. Reporting to the Manager, you will be responsible for overseeing the steps of the customer's…
Added 5 days ago
Senior Customer Education Specialist
MaintainX (An Autodesk Company)
Remote, Canada
$77,000 to $112,200 CAD / year
Full-time · Remote
…in-person trainings. In this role, you will report to the Senior Manager of Customer Education, and work closely with the Client Success, Product, and Marketing teams to understand the…

FreeWill

Account Manager (Canada)

Remote, Canada

Pay: $86,000 to $96,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 11, 2026

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Original job description

About Us

FreeWill is an award-winning, social-good startup that has partnered with 2,400+ nonprofits who support our mission while generating $14B in gift commitments for nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list.

All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet. We partner with nonprofits of all sizes to diversify fundraising across individual and institutional giving, from legacy gifts and tax-smart donations to foundation, corporate, and government grants.

In the last 9 years, we’ve grown from 5 people to 200+ (all smart, tenacious, and kind), and continue to grow. We’d love to have you be a part of this adventure. We were named a "Most Loved Workplace" by both Newsweek and Best Practice Institute and the 2025 Most Loved Workplaces® for Diversity by the Best Practice Institute. In 2026, we were named as one of Forbes' Best Startup Employers.

Curious about company culture and management at FreeWill? Check out the 2025 Best Manager Ever podcast featuring Anthony Sottile, FreeWill's VP of Partner Success on either Spotify or Apple.

Full-time • Excellent Benefits • Work from Anywhere in Canada

About the role

FreeWill is seeking an Account Manager to join the Partner Success team to play an integral role in accelerating our work supporting nonprofits (large and small) across the country. This is a full-time remote position. The offers for this role will be in the range of CAD$115,000-$128,000 OTE inclusive of a base salary of CAD$86,000-$96,000 and equity.

Please note: Initial interviews for this role will begin on September 15th. Applying early is strongly encouraged!

The goals

Ensure nonprofit organizations want to continue working with us term over term ( annual subscriptions)
Identify opportunities to expand partnerships to include other FreeWill fundraising tools and add value to partnerships
Create warm, dynamic relationships with our partners and ensure they feel cared for
Identify challenges internally and externally and proactively address problems
Ensure tactics and processes are scalable as our team and partnerships grow
Understand and communicate partner needs to the team internally

The tactics

Lead renewal and upsell meetings and other communications with partners while prioritizing partner goals
Build strong relationships internally with Partner Success Strategists to understand partner journey up to point of renewal
Creatively make and pitch renewal and expansion plans based on individual partner needs, owning each deal well ahead of key deadlines and getting ahead of problems before they surface
Work across the company to represent nonprofit partner needs and help shape how FreeWill builds and delivers value
Communicate with partners about new FreeWill developments and proactively offer value
Follow and continuously improve our renewals and upsells project management system, keeping CRM records accurate to support reliable scheduling and forecasting
Surface feedback, latest customer success techniques and trends to the broader team

Requirements

As a venture-backed startup, things move very quickly at FreeWill. As such, we expect the responsibilities for this role to frequently shift, and aim to hire an individual who is comfortable moving quickly in a fast-paced environment. Additional requirements:

2+ years experience working on a SaaS customer success team, managing clients, and handling negotiations and/or in the nonprofit fundraising space is strongly preferred
Superior written and verbal communication skills and fine-tuned attention to detail
Strong organizational skills and comfort working precisely within CRM and sales tools
Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise, with a strong bias toward follow-through
Strong decision-making skills paired with a collaborative mindset, balancing autonomous action with timely team alignment
Comfortable operating with ambiguity and navigating nuances to make sound decisions
Embodies FreeWill's values of focus, joy, kindness, and courage in day-to-day work

Benefits

In addition to the immense personal and professional satisfaction you’ll gain from helping to raise $1T for high impact nonprofits in a kind and joyful work environment, full time employees at FreeWill are eligible for the following benefits:

Health, dental, vision, critical illness, disability, life insurance through Sun Life
Work from home
Flexible Paid Time Off policy. Minimum time required based on compliance with local laws and public holidays in Canada
Flexible hours
Competitive salary
Paid parental leave for all parents

Perks

Professional development reimbursement of CAD$800 annually
Work from Home reimbursement of CAD$300 annually to outfit your home office or cover utility bills
CAD$250 per month co-working reimbursement which can be used for local co-working spaces and your home wifi bill
CAD $1,000 referral bonuses for growing our FreeWill community
Claude (AI Assistant) company/team account

Hiring Process

Hiring Manager Interview (30 minutes)
Take Home Assignment (1 hour; on your own time)
Presentation (15 minute presentation with 15 minute Q&A)
Offer (contingent on positive references)

Please note that steps in the hiring process can and may change and the Recruiter will be your point of contact in sharing about any updates in terms of the process. If you are selected to move forward in this process, the Recruiter will share more details about the hiring process and interviewers. However, this is a good estimate of what you can expect. For most roles, our hiring processes take an average of 4-6 weeks.

AI Policy

We are excited to engage with candidates who can demonstrate their experience and skills through their own words and work, not through AI-generated content. We want to understand your genuine interest in the company and your unique perspectives, not simply AI-driven responses. We ask that you refrain from use of AI-generated content during the hiring process which includes phone screens, video interviews, tech screens, or other assessment stages except as otherwise indicated to you by the Recruiter.

For example: Using ChatGPT to generate scripted answers to application questions or during phone screens and video interviews is strongly discouraged and will result in not moving forward in the hiring process. However, the use of an AI design tool to enhance the design of a presentation deck is permitted.

The Recruiter will be able to provide additional guidance during the hiring process if needed. If hired at FreeWill, we do encourage the use of AI in your role to build upon or enhance your skill set.

AI use by FreeWill: Our hiring process may include the use of AI- assisted tools for interview transcription, evaluation, or fraud detection. Human oversight and decision making is maintained throughout the hiring process and for all final hiring decisions. This processing is conducted in compliance with applicable Data Protection, AI Governance, and Labor Laws.

EEOC & Diversity Statement

FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

We are a remote-first company with employees in the US, Brazil, Canada, and Pakistan. In the US, we are able to hire in 47 states and D.C. Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at this time. We also can’t sponsor working visas, so all applicants will need to have work authorization in their respective country.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. FreeWill is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Apply About employer

More about this job

Responsibilities

The Account Manager will lead renewal and upsell efforts while building strong, long-term relationships with nonprofit partners. They will also represent partner needs internally to help shape product value and ensure scalable processes.

Requirements

Candidates should have at least 2 years of experience in SaaS customer success, client management, or the nonprofit fundraising sector. Strong communication, organizational skills, and proficiency with CRM tools are essential for this fast-paced role.

Skills

Account management
SaaS
Customer success
Negotiation
Nonprofit fundraising
Relationship management
Project management
CRM
Sales tools
Communication
Attention to detail
Organizational skills
Upselling
Renewal management
Forecasting
Strategic planning

Benefits

Health insurance
Dental insurance
Vision insurance
Critical illness insurance
Disability insurance
Life insurance
Work from home
Flexible paid time off
Flexible hours
Paid parental leave
Professional development reimbursement
Work from home reimbursement
Co-working reimbursement
Referral bonuses

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Anthony Sottile

Keywords

SaaS
Account Manager
Customer Success
Nonprofit
Fundraising
CRM
Renewal
Upsell
Project Management
Remote
Partner Success
Forecasting
Stakeholder Management
Strategic Partnerships
Client Relations
Business Development
Startup
Equity
OTE
Professional Development

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