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Fresh Kitchen + Juice Bar

Business Development Manager

Vaughan, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Fresh Kitchen + Juice Bar is hiring a Business Development Manager!

Since our launch almost 30 years ago, we’ve made it our mission to prove that a plant-based diet can be satisfying, energizing, and undeniably delicious. Every day, our talented and dedicated staff share their passion and positive energy with our community to bring the quality you know and love to our plates.

Being a part of the Fresh team means more than just being an employee, it means becoming part of the Fresh community – a place where you can be authentically you and surround yourself with a team that is welcoming, inclusive and fun.

The Business Development Manager (BDM) is accountable for key performance measures including sales, margin and restaurant P&L’s within the Fresh brand. The BDM is a restaurant’s primary point of contact and is responsible for partnering with GMs to develop and facilitate the required capabilities to deliver results within their assigned restaurants. This includes influencing and providing coaching to achieve desired business results, talent and people development and operational results. The BDM leverages the monthly Restaurant Scorecards that provides a snapshot of the overall health of the restaurant, including guest satisfaction scores, financial health, food safety, training participation etc. The BDM also conducts Restaurant Operations Evaluation (ROE) and reviews Steritech, IT and other audits and provides insights and tools to coach the GM to drive their business results. The BDM facilitates and coaches the development of action plans in partnership with GM to improve Operational Performance and Food Safety. The BDM is a Guest experience leader and is responsible for ensuring that the brand’s standards are executed consistently across the network with particular attention to underperforming restaurants to ensure “every Guest leaves happy” in their region.

What you will do in this role:

Spend time in restaurants during key times to observe the overall execution and ambiance. Deliver coaching, feedback and engage with Guests to assess overall satisfaction (with product, service, value and ambiance)
Audit and observe overall kitchen operations to be able to provide feedback and coaching
Ambassador for Operational Excellence - lead and otherwise champion the delivery, execution and adoption of Recipe Food Safety & Quality standards in stores
Act as the representative for Recipe in the investigation and resolution of high care customer complaints including liaison with complainants, Recipe Food Safety team and store operations team to ensure matters of complaint are appropriately escalated, investigated and resolved to customer satisfaction
Communicate and share brand standards and available resources that assist to remedy the gaps
Work with brand leaders on store Business Plan
Evaluate Restaurant Scorecard and identify gaps to coach GMs to ensure continuous improvement
Conduct operational audits as set forth by leadership. Identify gaps, opportunities and determine root causes in operating standards to ensure overall Guest satisfaction. Share the results with the team
Establish clear business goals and financial targets with leaders and communicate to GM
Liaise between brand leadership team to ensure identified issues that are negatively impacting GE metrics are communicated
Visit restaurants on the frequency required by the restaurant segmentation model
Orchestrate involvement of subject matter experts and resources to facilitate improved restaurant capability
Communicate and influence store level buy-in of restaurant ready marketing plans and programs; initiate where required, local store marketing
Coach and develop restaurant leaders to deliver perfect Guest experiences as well as their individual development plans
Coach Restaurant Leaders to provide developmental feedback to increase leadership capability within the restaurants
Ensure that the region is fully staffed with the right people (right people, fit, role and required skills and capabilities incl. thoughtful consideration for diversity throughout the team)
Ensure that tasks pertaining to eLearning are accessible to the associates and completed to promote ongoing growth and development
Regular review of training participation rates by leveraging the Axonify metrics on the Restaurant Scorecard and the Axonify dashboard by location to ensure completion rates and participation rates are on track for key initiatives
Ensure compliance with the employment standards, human rights, health and safety and WHMIS within the region
Ensure effective implementation and compliance of the Steritech and Pest Control Programs
Support stores with their local and community store marketing initiatives to improve community engagement
Being a key player on the Fresh brand team by joining weekly brand calls, contributing to the creation of Limited Time Offers (LTOs), new menu items and recipes, assisting with marketing campaigns, and all brand initiatives

What we are looking for from you:

Minimum 5 years of Restaurant Management experience
1–3 years of multi-unit management experience required
Knowledge of New Restaurant Opening Procedures, Renovation Processes, and Budgeting processes
Excellent leadership and facilitation skills with the ability to effectively lead and inspire teams
Ability to listen actively and respond constructively to Teammates while prioritizing multiple projects simultaneously within tight deadlines
Familiarity with technology tools to self-serve reports, Restaurant Scorecards, RMS, Axonify etc.
Action-oriented individual with excellent communication skills

What’s in it for you?

Flexible/Hybrid work environment
Pay Range: $78,000 - 99,000 + Annual Bonus + Other Perks
You’d be joining a close-knit, innovative team of creative and energetic go-getters
You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation
20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
A welcoming, fun and safe work environment founded on respect
Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
Industry-leading benefits, wellness programs, and total rewards programs

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact recruit@recipeunlimited.com

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More about this job

Responsibilities

Oversee sales, margins, restaurant P&Ls, guest experience, food safety, and operational performance across assigned restaurants, partnering with general managers to assess results and address gaps. Coach and develop restaurant leaders, support staffing and training, conduct audits, resolve escalated customer complaints, and contribute to brand marketing and menu initiatives.

Requirements

Requires at least five years of restaurant management experience and one to three years of multi-unit management experience. Candidates should have knowledge of restaurant openings, renovations, and budgeting, along with strong leadership, communication, facilitation, prioritization, and technology skills.

Skills

Restaurant Management
Multi-Unit Management
Business Development
Leadership
Coaching
Team Development
Operational Excellence
Financial Performance Management
Restaurant P&L Management
Food Safety
Guest Experience
Operational Auditing
Business Planning
Customer Complaint Resolution
Training and Development
Local Store Marketing

Benefits

Annual Bonus
Flexible/Hybrid Work Environment
Associate Dining Discount
Monthly Dining Allowance
Career Advancement Opportunities
Industry-Leading Benefits
Wellness Programs
Total Rewards Programs

Visa sponsorship

Not detected in the job text

Keywords

Restaurant Management
Multi-Unit Management
Business Development
Sales
Margins
Restaurant P&L
Restaurant Scorecards
ROE
Steritech
Axonify
RMS
Food Safety
Quality Standards
Guest Satisfaction
Operational Audits
Root Cause Analysis
Business Plans
Financial Targets
Restaurant Openings
Renovations
Budgeting
Training Participation
Employment Standards
Human Rights
Health and Safety
WHMIS
Pest Control
Local Store Marketing
Limited Time Offers

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