Customer Service Supervisor (NOC 62010)

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Customer Service Supervisor (NOC 62010)

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79 Queen St, Sioux Lookout, ON P8T 1A1, Canada

Job Type

About The Job

We are seeking a motivated Customer Service Supervisor (NOC 62010) to lead our front-end team at Fresh Market Foods. This is a great opportunity for a strong leader who enjoys a fast-paced retail environment and takes pride in delivering excellent customer service. In this role, you will supervise cashiers, support daily operations, and help ensure a positive, efficient, and welcoming checkout experience for every customer.

Responsibilities

• Greet customers in a friendly and professional manner.
• Answer customer questions and ensure customers leave satisfied.
• Attending customers in person/over the phone and resolving customer complaints.
• Train and supervise cashiers.
• Co-ordinate and schedule the activities of the cashiers.
• Monitor cashier performance, ensure accuracy, and provide coaching and additional training asneeded.
• Support cashiers in resolving operational and service-related issues.
• Maintain specified inventory and order merchandise.
• Ensure front-end presentation standards are maintained, including cleanliness, signage, and displays.
• Authorize payments, voids, and merchandise returns as required.
• Make recommendations to management concerning staff and improvement of procedures.
• Perform other related duties as assigned.
  
  

Qualifications

• High school diploma preferred, or an equivalent combination of education and experience.
• Minimum 1 year of experience in customer service or retail environment is required.
• Previous supervisory or team leadership experience in retail is an asset.
• Strong leadership, communication, and customer service skills.
• Ability to resolve customer complaints professionally.
• Ability to work flexible shifts including evenings, weekends and holidays.
  
  

Language of Work: Proficiency in English required; French is considered an asset.

Terms of Employment: Permanent Full-Time (40 hours/week)

Positions Available: 1

Benefits

After completing the 3-month probationary period, employees are enrolled in our Group Benefits which include Medical & Dental Benefits, Long Term Disability, Employee Assistance Program, Maple Program and access to our staff only gym. Additionally, employees receive a 10% discount at Fresh Market Foods and a 20% Discount at Your Dollar Store with More. After 1 year of employment, employees are eligible to enroll in our Group RRSP program.

Location of Work: 79 Queen Street; Sioux Lookout, ON P8T 1A1, 100 Kejickbay, Lac Seul ON P0V2A0, Eagle Drive, Frenchmans Head Ontario P0V 1X0

Closing Date: October 31, 2026

Salary Range: $21.00 – $24.00 per/hour (depending on experience)

Start Date: As soon as possible

Transportation: Fresh Market Foods will cover a one-time round-trip travel cost for the successful candidate to our location and back to their permanent residence at the end of the work period. (This does not include the cost for a full trailer move (household goods, trailers, or large personal belongings etc.).

Housing: Below-market value employee housing may be available, subject to availability.

Submit your resume to: Liz Ward, Human Resources Manager

In Store: 79 Queen Street; Sioux Lookout, ON

Email: jobs@freshmarketfoods.ca

Fresh Market Foods is an equal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodation will be provided during the hiring process.

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