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Added 6 mins ago
(CAN) Customer Service Manager
Walmart Canada
Gander, NL
$15 CAD / hour
Full-time
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Added 6 mins ago
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Fresh Start Foods Canada Ltd.

Account Manager

Richmond, BC, Canada
Fresh Start West Richmond-British Columbia-FSW, Canada

Pay: Compensation: Depending on experience, $45,000-$55,000 per year.
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Neptune Fresh Produce Inc.

Join one of the BEST teams in the Industry

At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.

We are seeking individuals:

Who are customer centric
Who are able to deliver on their commitments
Who value individual excellence and collective performance
Who care and give back - sustainable agriculture, the environment, corporate citizenship
Who go above and beyond to provide options for our customers
Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

For more than 30 years, Fresh Start Foods has proudly delivered a full range of fresh produce solutions to customers across Canada. As a valued member of the Gordon Food Service (GFS) family of companies, we are honored to be recognized by Forbes as one of Canada’s Best Employers in 2026.

We are currently seeking a Full-Time Account Manager to join our team based out of our Richmond, BC location. The Account Manager plays a key role in supporting customer retention, business growth, and outside sales development. This role is responsible for proactive customer communication, account management, prospect search, pipeline updates, and supporting outside sales representatives with qualified opportunities. This is not an order-taking position. The goal is to become a consultant to customers by understanding their operation, identifying opportunities, and helping protect and grow their business.

Position: Full Time, Permanent

Compensation: Depending on experience, $45,000-$55,000 per year. Plus commission structure.

Duties and Responsibilities:

Customer Retention & Account Support

Maintain regular communication with assigned accounts
Support customers with order entry, product recommendations, bookings sheet promotion, market updates, service recovery, late route communication, etc.
Monitor customer ordering trends and identify sales declines
Work closely with outside sales representatives to support account growth
Become a secondary point of contact for customers
Communication to upsell, promote bookings, promote using pictures by social platforms and market information

Business Development Support for Outside Rep

Research potential prospects before contact: website review, menu analysis, social media review, seasonal opportunities, current market alignment
Make outbound cold calls to warm up opportunities
Set meetings and create qualified leads for outside sales representatives
Maintain and update the sales pipeline system
Focus on building opportunities, not just forwarding names

Daily / Weekly Expectations:

Monday

Review and promote bookings sheets
Prepare customer pricing updates
Pipeline review and planning

Tuesday – Friday

Minimum 15 outbound calls daily
Customer follow-up calls
Prospecting and lead development
Support outside sales with: samples, product photos, follow-ups, order support
Update pipeline and account activity

Internal Collaboration:

The Account Manager works closely with: Purchasing, Transportation, Processing, Quality Assurance, Customer Service, and the Outside Sales Team.
The role requires fast communication and teamwork to provide quick and accurate solutions for customers.

Training & Development:New team members will complete a structured onboarding program including:

Order entry training on “Canopy”
Customer service support shadowing
Velocity and sales reporting
Sales process training
Operations and transportation overview
QA and processing department training
Ride-along with delivery drivers
Market and pricing education

Success in This Role Looks Like:

Strong customer relationships
Organized pipeline management
Consistent communication
Proactive problem solving
Growth in sales and margin
High-quality customer service
Turning cold opportunities into long-term partnerships

Required Skills and Qualifications:

Previous sales experience is a strong asset.
Food service/industry knowledge is strong asset.
A valid driver’s license, vehicle and ability to travel as required.
Proficiency with Microsoft Office (Microsoft Excel, PowerPoint and Word).
Must have good written, verbal, organizational, and communication skills and problem-solving capabilities.
Ability to work in a fast-paced, high-pressure, challenging environment
Must be a strategic thinker in order to build relationships, network, and link resources to plan and execute business practices and achieve business goals.

Fresh Start Foods offers a range of benefits, including:

Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)
Registered Retirement Savings Plan (RRSP) Matching Program
Annual Profit Sharing Bonus
Weekly paychecks
Employee Family Assistance Program
Opportunities for career advancement
Employee Recognition Programs
Company-sponsored events (Family Picnic, Staff Celebration, BBQs)
Training opportunities
Annual Safety Boot Allowance Program
Full-time hours
A team-oriented work environment

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to:

For Jobs in British Columbia

careers@freshstartfoods.com

For Jobs in Ontario

fsferecruitment@freshstartfoods.com

Use the words “Accommodation Request” in your subject line.

Apply About employer

More about this job

Responsibilities

Manage and support customer accounts through proactive communication, order assistance, product recommendations, service recovery, and identification of sales opportunities. Research and contact prospects, qualify leads, maintain the sales pipeline, and collaborate with outside sales and internal teams to grow customer relationships and revenue.

Requirements

Previous sales experience and foodservice industry knowledge are strong assets, along with a valid driver's license, access to a vehicle, and ability to travel as required. Candidates should be proficient in Microsoft Office and have strong communication, organizational, problem-solving, and strategic relationship-building skills, with the ability to work in a fast-paced environment.

Skills

Account Management
Customer Retention
Sales Development
Prospecting
Cold Calling
Lead Qualification
Pipeline Management
Customer Communication
Upselling
Market Research
Sales Reporting
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Problem-Solving
Strategic Thinking

Benefits

Comprehensive Health And Dental Benefits
Vision Coverage
Prescription Drug Coverage
Disability Coverage
Extended Health Coverage
Registered Retirement Savings Plan Matching
Annual Profit-Sharing Bonus
Weekly Paychecks
Employee Family Assistance Program
Career Advancement Opportunities
Employee Recognition Programs
Company-Sponsored Events
Training Opportunities
Annual Safety Boot Allowance

Visa sponsorship

Not detected in the job text

Keywords

Fresh Produce
Foodservice
Hospitality
Retail
Account Management
Customer Retention
Outside Sales
Business Development
Order Entry
Product Recommendations
Bookings Sheets
Market Updates
Service Recovery
Prospecting
Cold Calling
Lead Qualification
Sales Pipeline
Sales Reporting
Canopy
Velocity
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Purchasing
Transportation
Processing
Quality Assurance
Customer Service
Sustainable Agriculture

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