Jobs in Canada

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Service Supervisor II - Cementing
Halliburton
SK
- Full-time
Lead and coordinate offshore cementing operations
Added 3 mins ago
PH
Senior Site Superintendent, Major Projects - Permanent - 4323
Parker Huggett - A Division of LRO Staffing
Ottawa, ON
- Full-time
Take the Lead on Some of Ottawa’s Most Exciting Construction Projects!
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PG
Key Account Manager
Paterson Grain
Winnipeg, MB
- Full-time
Lead the regional sales process for large and complex opportunities, including customer needs assessment, proposal development, negotiation and closing, in coordination with location…
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KidStrong Coach
KidStrong
Vaughan, ON
- Part-time
This is not a traditional children’s recreation role. KidStrong Coaches lead structured, high-energy classes that combine movement, strength, coordination, character development, and…
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Principal Software Developer
Autodesk
ON · Ontario, Canada
- Full-time
…and frame high-impact opportunities, align stakeholders, and lead cross-team execution. Success in this role is measured by your ability to deliver impact across multiple teams and evolve…
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MP
Project Quality Lead
MasTec Purnell Canada
Edson, AB
- Temporary
MasTec Purnell Canada offers career opportunities for individuals looking to take part in Canada’s energy development, including the oil & gas, pipeline and industrial construction sectors.…
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Product Designer
Twine
Canada
- Contract
…consultant will collaborate remotely with the founder and production team, with a scheduled factory visit to align creative concepts with manufacturing capabilities, review samples, and…
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Vice President Treasury
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Chief Financial Officer, the Vice President, Treasury is a member of the senior leadership team, is responsible for contributing to the development of strategies and for…
Added 3 mins ago
AC
Vice President Finance
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Chief Financial Officer, the VP, Finance is a member of the senior leadership team and is responsible for contributing to the development of strategies and for the…
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BI Lead
J&M Group
Toronto, ON · North York, ON
- Contract
We are hiring for a BI Lead Power BI & Microsoft Fabric. This role focuses on leading enterprise BI solutions, reporting architecture, governance, and production support.
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Sr. Project Manager
Apex Systems
Mississauga, ON
- $85 to $108 CAD / hour
- Full-time
…the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training,…
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Director of Marketing
SiftMed
St. John's, NL
- Full-time
Lead launches for new products and features with the product team.
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Welder, Bpressure
Aecon Group Inc.
Calgary, AB
- Full-time
Must have a strong understanding of industrial safety procedures and policies
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Associate Product Manager - Special Sourcing
Wurth Canada
Guelph, ON
- Full-time
A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
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Sr. Specialist, Procurement Project Management
IMAX
Mississauga, ON
- Full-time
IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…
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Back End Developer
Galent
Toronto, ON
- Full-time
Act as a bridge between business stakeholders and the engineering team, clarifying scope, surfacing technical trade-offs, and reducing ambiguity before development begins.
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GJ
Marketing Director
Great Jobs Canada
Toronto, ON
- $150,000 to $200,000 CAD / year
- Full-time
Work alongside the Managing Director and Business Development team to support new business growth.
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CG
Chemical & Product Compliance Business Partner
Canada Goose
Toronto, ON
- Full-time
Lead the development and execution of testing programs, including raw materials, prototypes, mock-ups, due diligence testing, TOP testing, and compliance verification activities.
Added 3 mins ago
PH
Senior Superintendent - Permanent - 3156
Parker Huggett - A Division of LRO Staffing
Toronto, ON
- Full-time
…with a long-standing presence across Eastern Canada. As their team grows, they are looking for a Senior Superintendent to lead major industrial and commercial projects across the Greater…
Added 3 mins ago
TS
26-82 Senior UX Designer
Technical Safety BC
Vancouver, BC
- Full-time
Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap…
Added 3 mins ago
SD
Team Lead - Senior Interior Designer, Workplace
SGH Design Partners
Toronto, ON
- Full-time
NCIDQ Certification required; has professional designation, additional professional designations are beneficial
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TC
Business Development Representative
The Crump Group, Inc.
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
We’re looking for a driven, commercially sharp Business Development Representative to lead new account acquisition across our Crumps’ Naturals, Caledon Farms, and Dog Delights portfolio.…
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SA
Professional Practice Leader - Nursing
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
Current Basic Life Support (BLS) certification required
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ZR
General Manager
Zajac Ranch
Mission, BC
- Full-time
Actively contribute to lead generation and relationship-building, including identifying opportunities and connecting the sales team with new prospects.
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Lead Supervisor I
Coach
Mississauga, ON
- Full-time
Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience

Fresh Tracks Canada

Team Lead, Customer Experience

Vancouver, BC, V6A 4C7, Canada

Salary Range: $68,000 - $72,000 annually, based on experience and qualifications. · Full-time

Apply on freshtrackscanada.bamboohr.com About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $68,000 - $72,000 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 3 years of Customer Service experience in the travel industry.
Posting language: English
Posted: Nov 13, 2026

Original job description

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.

We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other.

ABOUT THE ROLE

We are looking for an experienced, supportive, and solutions-oriented Customer Experience Team Lead to guide our team in delivering legendary Hospitality to our guests. You will be responsible for coaching and developing team members, overseeing daily operations, supporting complex guest and supplier issues, and fostering a positive, collaborative team environment while continuously improving the guest experience.

Salary Range: $68,000 - $72,000 annually, based on experience and qualifications.

RESPONSIBILITIES

Oversee case distribution, workload management, and team performance.
Coach, mentor, and develop team members through training, feedback, and performance reviews.
Provide guidance to team members in office and remote.
Support and resolve escalated customer, supplier, and service recovery issues.
Collaborate with Vacation Coordinators, Sales, Product, Operations, Tech, and Suppliers to resolve issues and improve processes.
Support hiring, onboarding, and training of new team members.
Create and maintain training materials and operational procedures.
Ensure compliance with company policies, supplier agreements, and Terms & Conditions.
Identify and implement process improvements that enhance efficiencies, customer experiences and team productivity
Assist with scheduling, reporting, departmental projects, and resource planning.
Foster a positive, accountable, and customer-focused team culture and environment.
Support the implementation of new tools, processes, and initiatives.
Work closely with the LH Leadership Team to support departmental projects.
Contribute to the success and growth of the Customer Experience department and business.
Build positive working relationships across teams and departments.
Promote continuous improvement through new ideas, innovation, and operational efficiencies.
Demonstrate ownership, accountability, professionalism, and adaptability.
Maintain confidentiality of customer, employee, and company information.
Participate in ongoing learning and professional development.
Complete additional duties and special projects as assigned.
Work scheduled shifts, including evenings, weekends, holidays, and occasional overtime as required, especially during Emergency Operations.

REQUIREMENTS

Strong verbal and written communication skills.
Exceptional attention to detail, organization, and time management.
Proven problem-solving and decision-making abilities.
Commitment to delivering excellent customer service and building strong supplier relationships.
Collaborative team player with an openness to feedback and growth.
Adaptable and comfortable leading through change.
Minimum 3 years of Customer Service experience in the travel industry.
Strong knowledge of Canadian travel products.
Proficiency with Salesforce and Microsoft Office.
Ability to maintain confidentiality and exercise sound judgment.

REWARDS

You may be eligible to receive the following benefits, based on your contract type:

3 weeks vacation (4 weeks after your first year)
Extended health benefits package
Applauz Recognition
Comprehensive employee assistance program
Great working hours
Friendly and fun team environment with company celebrations and social events
Access to Canadian travel industry discounts!
DE&I initiatives and events
Community (volunteer) Hours

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from under-represented communities, diverse backgrounds, identities, and experiences. We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.

Officially Great Place to Work® CertifiedTM 2022/2023

Officially Great Place to Work® CertifiedTM 2023/2024

Officially Great Place to Work® CertifiedTM 2024/2025

Officially Great Place to Work® CertifiedTM 2025/2026

Officially Great Place to Work® CertifiedTM 2026/2027

#INDHP

Apply on freshtrackscanada.bamboohr.com About employer

More about this job

Responsibilities

The Team Lead will coach and develop team members while overseeing daily operations and case distribution. They are responsible for resolving complex guest and supplier issues and fostering a collaborative, customer-focused team environment.

Requirements

Candidates must have a minimum of 3 years of customer service experience within the travel industry. Proficiency in Salesforce and Microsoft Office, along with strong communication and problem-solving skills, is required.

Skills

Customer experience
Team leadership
Coaching
Mentoring
Workload management
Problem-solving
Decision-making
Customer service
Travel industry knowledge
Salesforce
Microsoft Office
Communication
Time management
Process improvement
Hospitality

Benefits

3 weeks vacation
Extended health benefits package
Applauz recognition
Employee assistance program
Travel industry discounts
DE&I initiatives
Community volunteer hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Team Lead
Hospitality
Travel Industry
Salesforce
Microsoft Office
Coaching
Mentoring
Operations Management
Process Improvement
Resource Planning
Performance Reviews
Service Recovery
Hybrid
Customer Service
Leadership
Communication
Time Management
Decision Making
Accountability
Adaptability
Professional Development
Emergency Operations
Supplier Relations

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Jobs in Canada