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Added 2 mins ago
TA
SALES LEAD - FULL TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
St. John's, NL
- Full-time
Reporting to the Store Manager, the Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates, and making…
Added 2 mins ago
GF
Lead, Finance - Division
Gordon Food Service
AB · Edmonton-Alberta-EDM
- Full-time
This Divisional Finance Lead role at Gordon Food Service acts as a strategic business partner to divisional leadership, driving financial planning, operational efficiency, and profitability…
Added 2 mins ago
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General Manager
Chipotle
Sherwood Park, AB
- Full-time
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 2 mins ago
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Implementation Specialist
Citylitics
Remote, Canada
- $75,000 to $80,000 CAD / year
- Full-time
- Remote
You are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers’ sales leaders and…
Added 2 mins ago
Senior Application Electrical Engineer
Cam Tran
Colborne, ON
…candidate will provide technical support and work with the sales team to design, cost and prepare bid documentation, ensuring that we offer quality and competitive…
Added 3 mins ago
Assistant Branch Manager
Money Mart
Toronto, ON
Assistant Branch Managers help the Branch Manager lead the day-to-day success of a Money Mart branch while staying hands-on with customer service, sales, financial service transactions,…
Added 17 mins ago
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Assistant Branch Manager - Office 1640
LendDirect
Sarnia, ON
- Full-time
Lead by Example: Set a positive standard for customer service and sales, addressing customer concerns with empathy and professionalism.
Added 17 mins ago
EM
Automotive Detailer - Car Washer - Billy Bishop Airport Toronto
Enterprise Mobility
Toronto, ON
- $18.25 CAD / hour
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 17 mins ago
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Team Lead (Full time) - PENN
Reitmans (Canada) Ltée/Ltd
St. John's, NL
- Full-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 17 mins ago
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Senior Legal Counsel
Quadient
Markham, ON
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 17 mins ago
OP
Controller
O'Rourke's Peak Cellars
Lake Country, BC
- Full-time
…bottling, packaging, wholesale distribution, direct-to-consumer sales, tasting rooms, hospitality, and winery retail…
Added 17 mins ago
A
Business Unit Head, Hematology
AbbVie
Markham, ON · Montreal, Québec
- Full-time
In the role of Business Unit Head, Hematology, you will lead the strategic development, tactical implementation, and financial planning components of all sales and marketing-related topics…
Added 17 mins ago
A
Business Unit Head, Hematology
AbbVie
Montreal, QC
- Full-time
In the role of Business Unit Head, Hematology, you will lead the strategic development, tactical implementation, and financial planning components of all sales and marketing-related topics…
Added 17 mins ago
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Account Executive, North America (Remote)
Farel
Remote, Canada
- Full-time
- Remote
You won’t be starting from zero. We have a proven sales playbook and a mapped list of target airlines. Your job is to turn that foundation into relationships, opportunities, and signed…
Added 17 mins ago
H
Assistant Manager, SFU Tim Hortons, Burnaby
Havergal
Burnaby, BC
- Full-time
…performance. This role partners with the Unit Manager to develop and lead a high-performing team, maintain Starbucks brand standards, and create a welcoming environment for customers and…
Added 17 mins ago
CC
Catering Manager Full Time
Compass Canada
Ottawa, ON
- Full-time
Must have flexible schedule to work nights, weekends, and holidays
Added 17 mins ago
AF
Assistant Branch Manager - Office 1640
Attain Finance
Sarnia, ON
- Full-time
Lead by Example: Set a positive standard for customer service and sales, addressing customer concerns with empathy and professionalism.
Added 17 mins ago
S
Tableau Account Executive - Federal Canadian Gouvernment
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
10–15+ years of enterprise sales and account management experience
Added 32 mins ago
PG
Key Account Manager
Paterson Grain
Winnipeg, MB
- Full-time
Lead the regional sales process for large and complex opportunities, including customer needs assessment, proposal development, negotiation and closing, in coordination with location…
Added 32 mins ago
S
Director of Marketing
SiftMed
St. John's, NL
- Full-time
Work closely with Sales, Business Development and Customer Success so marketing and sales run as one motion.
Added 32 mins ago
WC
Associate Product Manager - Special Sourcing
Wurth Canada
Guelph, ON
- Full-time
Coordinate post-award product setup and activation, ensuring products are established in our relevant systems and available to customers through the appropriate sales channels.
Added 32 mins ago
GJ
Marketing Director
Great Jobs Canada
Toronto, ON
- $150,000 to $200,000 CAD / year
- Full-time
Added 32 mins ago
TC
Business Development Representative
The Crump Group, Inc.
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
We’re looking for a driven, commercially sharp Business Development Representative to lead new account acquisition across our Crumps’ Naturals, Caledon Farms, and Dog Delights portfolio.…
Added 32 mins ago
ZR
General Manager
Zajac Ranch
Mission, BC
- Full-time
Actively contribute to lead generation and relationship-building, including identifying opportunities and connecting the sales team with new prospects.
Added 32 mins ago
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Lead Supervisor I
Coach
Mississauga, ON
- Full-time
Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience

Fresh Tracks Canada

Team Lead, Customer Experience

Vancouver, BC, V6A 4C7, Canada

Salary Range: $68,000 - $72,000 annually, based on experience and qualifications. · Full-time

Apply on freshtrackscanada.bamboohr.com About employer

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Job details

Pay: Salary Range: $68,000 - $72,000 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 3 years of Customer Service experience in the travel industry.
Posting language: English
Posted: Nov 13, 2026

Original job description

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.

We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other.

ABOUT THE ROLE

We are looking for an experienced, supportive, and solutions-oriented Customer Experience Team Lead to guide our team in delivering legendary Hospitality to our guests. You will be responsible for coaching and developing team members, overseeing daily operations, supporting complex guest and supplier issues, and fostering a positive, collaborative team environment while continuously improving the guest experience.

Salary Range: $68,000 - $72,000 annually, based on experience and qualifications.

RESPONSIBILITIES

Oversee case distribution, workload management, and team performance.
Coach, mentor, and develop team members through training, feedback, and performance reviews.
Provide guidance to team members in office and remote.
Support and resolve escalated customer, supplier, and service recovery issues.
Collaborate with Vacation Coordinators, Sales, Product, Operations, Tech, and Suppliers to resolve issues and improve processes.
Support hiring, onboarding, and training of new team members.
Create and maintain training materials and operational procedures.
Ensure compliance with company policies, supplier agreements, and Terms & Conditions.
Identify and implement process improvements that enhance efficiencies, customer experiences and team productivity
Assist with scheduling, reporting, departmental projects, and resource planning.
Foster a positive, accountable, and customer-focused team culture and environment.
Support the implementation of new tools, processes, and initiatives.
Work closely with the LH Leadership Team to support departmental projects.
Contribute to the success and growth of the Customer Experience department and business.
Build positive working relationships across teams and departments.
Promote continuous improvement through new ideas, innovation, and operational efficiencies.
Demonstrate ownership, accountability, professionalism, and adaptability.
Maintain confidentiality of customer, employee, and company information.
Participate in ongoing learning and professional development.
Complete additional duties and special projects as assigned.
Work scheduled shifts, including evenings, weekends, holidays, and occasional overtime as required, especially during Emergency Operations.

REQUIREMENTS

Strong verbal and written communication skills.
Exceptional attention to detail, organization, and time management.
Proven problem-solving and decision-making abilities.
Commitment to delivering excellent customer service and building strong supplier relationships.
Collaborative team player with an openness to feedback and growth.
Adaptable and comfortable leading through change.
Minimum 3 years of Customer Service experience in the travel industry.
Strong knowledge of Canadian travel products.
Proficiency with Salesforce and Microsoft Office.
Ability to maintain confidentiality and exercise sound judgment.

REWARDS

You may be eligible to receive the following benefits, based on your contract type:

3 weeks vacation (4 weeks after your first year)
Extended health benefits package
Applauz Recognition
Comprehensive employee assistance program
Great working hours
Friendly and fun team environment with company celebrations and social events
Access to Canadian travel industry discounts!
DE&I initiatives and events
Community (volunteer) Hours

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from under-represented communities, diverse backgrounds, identities, and experiences. We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.

Officially Great Place to Work® CertifiedTM 2022/2023

Officially Great Place to Work® CertifiedTM 2023/2024

Officially Great Place to Work® CertifiedTM 2024/2025

Officially Great Place to Work® CertifiedTM 2025/2026

Officially Great Place to Work® CertifiedTM 2026/2027

#INDHP

Apply on freshtrackscanada.bamboohr.com About employer

More about this job

Responsibilities

The Team Lead will coach and develop team members while overseeing daily operations and case distribution. They are responsible for resolving complex guest and supplier issues and fostering a collaborative, customer-focused team environment.

Requirements

Candidates must have a minimum of 3 years of customer service experience within the travel industry. Proficiency in Salesforce and Microsoft Office, along with strong communication and problem-solving skills, is required.

Skills

Customer experience
Team leadership
Coaching
Mentoring
Workload management
Problem-solving
Decision-making
Customer service
Travel industry knowledge
Salesforce
Microsoft Office
Communication
Time management
Process improvement
Hospitality

Benefits

3 weeks vacation
Extended health benefits package
Applauz recognition
Employee assistance program
Travel industry discounts
DE&I initiatives
Community volunteer hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Team Lead
Hospitality
Travel Industry
Salesforce
Microsoft Office
Coaching
Mentoring
Operations Management
Process Improvement
Resource Planning
Performance Reviews
Service Recovery
Hybrid
Customer Service
Leadership
Communication
Time Management
Decision Making
Accountability
Adaptability
Professional Development
Emergency Operations
Supplier Relations

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