Jobs in Canada

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Added 18 mins ago
V
Senior Manufacturing Engineer
VitalBio
Oakville, ON
- Full-time
Serve as the technical lead for complex manufacturing engineering programs, owning process strategy and execution from development through production scale-up and sustaining operations.
Added 18 mins ago
SB
Wireless Sales Supervisor
Staples Business
Calgary, AB
- Part-time
…knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on…
Added 18 mins ago
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Senior Corporate Counsel - Commercial
Salesforce
Vancouver, BC · Canada - Vancouver
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 18 mins ago
PT
Senior BI & Data Analyst
Pentangle Tech Services | P5 Group
Canada
- Contract
…data into clear, actionable intelligence. In this role, you’ll lead the development of analytical solutions that illuminate critical KPIs, uncover performance trends, and support strategic…
Added 33 mins ago
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Staff Systems Specialist – Synthetic Aperture Radar (SAR) Missions
Syntronic
Ottawa, ON
- Temporary
…on cutting-edge telecom advancements, pioneering automotive tech, life-saving healthcare innovations, and next-gen industrial automation. Our projects are diverse, impactful, and at the…
Added 33 mins ago
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Director & Team Leader, Cash Management
CIBC
Toronto, ON
- Full-time
As the Director, Cash Management, you will lead National Accounts for Cash Management across Ontario. In this role you will champion CIBC’s vision of being “The Leader in Client…
Added 47 mins ago
TH
Technology News Anchor & Broadcast Journalist
TopHat HR
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $95,000 CAD / year
- Full-time
…the people and ideas shaping the future of North America's tech economy. With a focus on delivering insightful, engaging, and timely coverage of the evolving tech landscape, the company…
Added 47 mins ago
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Director, I&IT Data Platform & Engineering
Metrolinx
Canada
- Full-time
Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief Information…
Added 1 hour ago
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Principal Software Developer
Autodesk
Montreal, QC
- Full-time
…and frame high-impact opportunities, align stakeholders, and lead cross-team execution. Success in this role is measured by your ability to deliver impact across multiple teams and evolve…
Added 1 hour ago
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Mid Market Account Executive
Pigment
Toronto, ON
- Full-time
Lead the full sales-cycle, from initial interest to deal close and coordinate collaboration cross-functionally with customer success, technical teams, etc.
Added 1 hour ago
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Project Delivery Director
OSEDEA
Montreal, QC
- Full-time
We’re a thriving and agile tech development firm. People are at the center of everything we do. Simply put, we care. Our team personally cares about our clients and the world around them,…
Added 1 hour ago
BA
Communications Manager (Toronto)
Boson AI
Toronto, ON
- Full-time
We are hiring our first Communications Manager to own how Boson AI shows up in public. You will lead and own our company social channels and newsletters, collaborating closely with our…
Added 1 hour ago
BA
Communications Manager (Toronto)
Boson AI
Toronto, ON
- $120,000 to $155,000 CAD / year
- Full-time
We are hiring our first Communications Manager to own how Boson AI shows up in public. You will lead and own our company social channels and newsletters, collaborating closely with our…
Added 1 hour ago
SR
Wireless Sales Supervisor
Staples Retail
Sherbrooke, QC
- Full-time
…knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on…
Added 1 hour ago
Technical Artist (Audio) - EA SPORTS Technology
Electronic Arts
Vancouver, BC
EA SPORTS Tech provides specialized technology teams working on modern character motion, content pipelines and workflows, machine learning, game security, dev ops, as well as long lead…
Added 2 hours ago
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Senior Manager, Talent Acquisition
Trulioo
Remote, Canada
- $125,000 to $150,000 CAD / year
- Full-time
- Remote
Our offices support a hybrid model and staff typically work three days per week at a hub location · This will be a full-time, permanent position working out of the Vancouver office on a hybrid model (3 days per week in the office)
Added 2 hours ago
NV
Director, Finance
North Vector Dynamics Inc.
Calgary, AB
- Full-time
Lead program and contract finance: cost estimating and pricing support for bids, milestone billing, revenue recognition, and contract cost accounting that meets Government of Canada and…
Added 2 hours ago
CC
Catering Manager Full Time
Compass Canada
Ottawa, ON
- Full-time
Must have flexible schedule to work nights, weekends, and holidays
Added 2 hours ago
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Tableau Account Executive - Federal Canadian Gouvernment
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 2 hours ago
A
Principal Software Developer
Autodesk
ON · Ontario, Canada
- Full-time
…and frame high-impact opportunities, align stakeholders, and lead cross-team execution. Success in this role is measured by your ability to deliver impact across multiple teams and evolve…
Added 2 hours ago
ES
Head of Operations
European Sovereign Tech Industry Alliance
Canada
- Full-time
We are seeking an experienced, strategic, and results-driven Head of Operations to lead and oversee the organization’s operational functions. This role is responsible for developing…
Added 2 hours ago
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Product Designer
Twine
Canada
- Contract
Lead the creative direction and vision for the SS27 babywear collection
Added 2 hours ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…requires a human in the loop. You’ll partner closely with Product, Tech, Commercial Enablement, Operations, Customer Success, and Finance, and bring the voice of the customer into roadmap…
Added 2 hours ago
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Service Desk Analyst
Genpact
Montreal, QC
- Full-time
Added 2 hours ago
FT
Team Lead, Customer Experience
Fresh Tracks Canada
Vancouver, BC
- Full-time
We are looking for an experienced, supportive, and solutions-oriented Customer Experience Team Lead to guide our team in delivering legendary Hospitality to our guests. You will be…

Fresh Tracks Canada

Team Lead, Customer Experience

Vancouver, BC, V6A 4C7, Canada

Salary Range: $68,000 - $72,000 annually, based on experience and qualifications. · Full-time

Apply on freshtrackscanada.bamboohr.com About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $68,000 - $72,000 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 3 years of Customer Service experience in the travel industry.
Posting language: English
Posted: Nov 13, 2026

Original job description

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.

We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other.

ABOUT THE ROLE

We are looking for an experienced, supportive, and solutions-oriented Customer Experience Team Lead to guide our team in delivering legendary Hospitality to our guests. You will be responsible for coaching and developing team members, overseeing daily operations, supporting complex guest and supplier issues, and fostering a positive, collaborative team environment while continuously improving the guest experience.

Salary Range: $68,000 - $72,000 annually, based on experience and qualifications.

RESPONSIBILITIES

Oversee case distribution, workload management, and team performance.
Coach, mentor, and develop team members through training, feedback, and performance reviews.
Provide guidance to team members in office and remote.
Support and resolve escalated customer, supplier, and service recovery issues.
Collaborate with Vacation Coordinators, Sales, Product, Operations, Tech, and Suppliers to resolve issues and improve processes.
Support hiring, onboarding, and training of new team members.
Create and maintain training materials and operational procedures.
Ensure compliance with company policies, supplier agreements, and Terms & Conditions.
Identify and implement process improvements that enhance efficiencies, customer experiences and team productivity
Assist with scheduling, reporting, departmental projects, and resource planning.
Foster a positive, accountable, and customer-focused team culture and environment.
Support the implementation of new tools, processes, and initiatives.
Work closely with the LH Leadership Team to support departmental projects.
Contribute to the success and growth of the Customer Experience department and business.
Build positive working relationships across teams and departments.
Promote continuous improvement through new ideas, innovation, and operational efficiencies.
Demonstrate ownership, accountability, professionalism, and adaptability.
Maintain confidentiality of customer, employee, and company information.
Participate in ongoing learning and professional development.
Complete additional duties and special projects as assigned.
Work scheduled shifts, including evenings, weekends, holidays, and occasional overtime as required, especially during Emergency Operations.

REQUIREMENTS

Strong verbal and written communication skills.
Exceptional attention to detail, organization, and time management.
Proven problem-solving and decision-making abilities.
Commitment to delivering excellent customer service and building strong supplier relationships.
Collaborative team player with an openness to feedback and growth.
Adaptable and comfortable leading through change.
Minimum 3 years of Customer Service experience in the travel industry.
Strong knowledge of Canadian travel products.
Proficiency with Salesforce and Microsoft Office.
Ability to maintain confidentiality and exercise sound judgment.

REWARDS

You may be eligible to receive the following benefits, based on your contract type:

3 weeks vacation (4 weeks after your first year)
Extended health benefits package
Applauz Recognition
Comprehensive employee assistance program
Great working hours
Friendly and fun team environment with company celebrations and social events
Access to Canadian travel industry discounts!
DE&I initiatives and events
Community (volunteer) Hours

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from under-represented communities, diverse backgrounds, identities, and experiences. We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.

Officially Great Place to Work® CertifiedTM 2022/2023

Officially Great Place to Work® CertifiedTM 2023/2024

Officially Great Place to Work® CertifiedTM 2024/2025

Officially Great Place to Work® CertifiedTM 2025/2026

Officially Great Place to Work® CertifiedTM 2026/2027

#INDHP

Apply on freshtrackscanada.bamboohr.com About employer

More about this job

Responsibilities

The Team Lead will coach and develop team members while overseeing daily operations and case distribution. They are responsible for resolving complex guest and supplier issues and fostering a collaborative, customer-focused team environment.

Requirements

Candidates must have a minimum of 3 years of customer service experience within the travel industry. Proficiency in Salesforce and Microsoft Office, along with strong communication and problem-solving skills, is required.

Skills

Customer experience
Team leadership
Coaching
Mentoring
Workload management
Problem-solving
Decision-making
Customer service
Travel industry knowledge
Salesforce
Microsoft Office
Communication
Time management
Process improvement
Hospitality

Benefits

3 weeks vacation
Extended health benefits package
Applauz recognition
Employee assistance program
Travel industry discounts
DE&I initiatives
Community volunteer hours

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Team Lead
Hospitality
Travel Industry
Salesforce
Microsoft Office
Coaching
Mentoring
Operations Management
Process Improvement
Resource Planning
Performance Reviews
Service Recovery
Hybrid
Customer Service
Leadership
Communication
Time Management
Decision Making
Accountability
Adaptability
Professional Development
Emergency Operations
Supplier Relations

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Work requirements

Jobs in Canada