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FroggaBio

Senior Field Service Engineer

AB, Canada
Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: Experience: 7+ years of field service experience in medical devices, life sciences, or healthcare diagnostic laboratories.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Field Service Engineer – Western Canada

Location: Edmonton preferred

Territory: Western Canada

Focus: Advanced Automation Systems for Healthcare Diagnostic Laboratories

Role Overview

The Field Service Engineer is a senior technical specialist responsible for installing, maintaining, and troubleshooting FroggaBio’s complex solutions in healthcare diagnostic laboratories. This role requires substantial medical-device or life-sciences service experience and a strong understanding of clinical laboratory workflows. The engineer will handle advanced technical escalations, critical installations, and service calls across Western Canada.

Key Responsibilities

Installation & Commissioning: Complete site-readiness assessments, installation, integration, calibration, verification, and acceptance testing for automated laboratory systems.
Maintenance & Repair: Diagnose and repair electro-mechanical, robotic, software, and safety systems, including the AS-410, tissue processors, staining and coverslipping systems, and other diagnostic platforms.
Automation Systems Support: Perform preventive and corrective maintenance on complex automated systems, including sample loading, barcode reading, robotic handling, cutting and transfer functions, sensors, drives, controls, and pneumatic components.
Workflow Optimization: Adjust system parameters to support quality, reliability, throughput, and alignment with laboratory protocols.
Customer Relations: Act as a trusted technical advisor to laboratory managers, technologists, and other users; provide technical training and communicate service status clearly.
Emergency Territory Support: Respond to mission-critical downtime events in hospital and private laboratories across the territory.
Documentation & Inventory: Maintain detailed service reports, record parts used or replaced, and manage local spare-parts and tool inventory.

Qualifications

Education: Formal education in automation, mechatronics, electro-mechanical, electrical, or biomedical engineering, or equivalent technical experience.
Experience: 7+ years of field service experience in medical devices, life sciences, or healthcare diagnostic laboratories. Experience in any healthcare laboratory environment is relevant; pathology experience is an asset.
Technical Skills: Strong electrical and mechanical diagnostic skills, including robotics, sensors, motors, controls, pneumatics, calibration, basic networking, diagnostic software, and interpretation of schematics and technical manuals.
Preferred Experience: Hands-on experience with complex laboratory or production automation, including robotics, precision handling, barcode systems, sensors, motors, controls, pneumatics, software integration, and workflow troubleshooting.
Travel: Ability to independently manage a large territory across Western Canada and travel regularly, sometimes on short notice.

How to Apply

Apply on LinkedIn or send your resume to Gena Slabodnik at Gena@froggabio.com.

We thank all applicants for their interest in FroggaBio Inc and in this position. All qualified applicants will receive consideration and successful candidates who are selected will be contacted for further assessment. FroggaBio is an equal opportunity employer and strongly supports diversity in the workplace.

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More about this job

Responsibilities

Install, commission, maintain, and troubleshoot automated diagnostic laboratory systems, including robotic, electromechanical, software, and safety components. Support laboratory customers across Western Canada through emergency service, workflow optimization, training, service documentation, and spare-parts management.

Requirements

Requires formal education in automation, mechatronics, electromechanical, electrical, or biomedical engineering, or equivalent technical experience, and at least seven years of relevant field service experience. Candidates need strong diagnostic skills across robotics, sensors, motors, controls, pneumatics, calibration, networking, and diagnostic software, plus the ability to travel regularly throughout Western Canada.

Skills

Field Service
Medical Device Service
Laboratory Automation
Installation and Commissioning
Electromechanical Troubleshooting
Robotics
Preventive and Corrective Maintenance
Calibration
Electrical and Mechanical Diagnostics
Pneumatics
Sensors and Controls
Basic Networking
Workflow Optimization
Customer Training
Technical Documentation
Territory Management

Visa sponsorship

Not detected in the job text

Hiring contact

Gena Slabodnik

Hiring contact email

Gena@froggabio.com

Keywords

Healthcare Diagnostic Laboratories
Medical Devices
Life Sciences
Laboratory Automation
AS-410
Tissue Processors
Staining Systems
Coverslipping Systems
Robotics
Sample Loading
Barcode Reading
Precision Handling
Cutting and Transfer Functions
Sensors
Motors
Drives
Controls
Pneumatic Components
Software Integration
Diagnostic Software
Basic Networking
Calibration
Acceptance Testing
Preventive Maintenance
Corrective Maintenance
Workflow Troubleshooting
Site-Readiness Assessments
Technical Schematics
Service Documentation
Spare-Parts Inventory

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