Senior Field Service Engineer

Field Service Engineer – Western Canada

Location: Edmonton preferred

Territory: Western Canada

Focus: Advanced Automation Systems for Healthcare Diagnostic Laboratories

Role Overview

The Field Service Engineer is a senior technical specialist responsible for installing, maintaining, and troubleshooting FroggaBio’s complex solutions in healthcare diagnostic laboratories. This role requires substantial medical-device or life-sciences service experience and a strong understanding of clinical laboratory workflows. The engineer will handle advanced technical escalations, critical installations, and service calls across Western Canada.

Key Responsibilities

• Installation & Commissioning: Complete site-readiness assessments, installation, integration, calibration, verification, and acceptance testing for automated laboratory systems.
• Maintenance & Repair: Diagnose and repair electro-mechanical, robotic, software, and safety systems, including the AS-410, tissue processors, staining and coverslipping systems, and other diagnostic platforms.
• Automation Systems Support: Perform preventive and corrective maintenance on complex automated systems, including sample loading, barcode reading, robotic handling, cutting and transfer functions, sensors, drives, controls, and pneumatic components.
• Workflow Optimization: Adjust system parameters to support quality, reliability, throughput, and alignment with laboratory protocols.
• Customer Relations: Act as a trusted technical advisor to laboratory managers, technologists, and other users; provide technical training and communicate service status clearly.
• Emergency Territory Support: Respond to mission-critical downtime events in hospital and private laboratories across the territory.
• Documentation & Inventory: Maintain detailed service reports, record parts used or replaced, and manage local spare-parts and tool inventory.

Qualifications

• Education: Formal education in automation, mechatronics, electro-mechanical, electrical, or biomedical engineering, or equivalent technical experience.
• Experience: 7+ years of field service experience in medical devices, life sciences, or healthcare diagnostic laboratories. Experience in any healthcare laboratory environment is relevant; pathology experience is an asset.
• Technical Skills: Strong electrical and mechanical diagnostic skills, including robotics, sensors, motors, controls, pneumatics, calibration, basic networking, diagnostic software, and interpretation of schematics and technical manuals.
• Preferred Experience: Hands-on experience with complex laboratory or production automation, including robotics, precision handling, barcode systems, sensors, motors, controls, pneumatics, software integration, and workflow troubleshooting.
• Travel: Ability to independently manage a large territory across Western Canada and travel regularly, sometimes on short notice.

How to Apply

Apply on LinkedIn or send your resume to Gena Slabodnik at Gena@froggabio.com.

We thank all applicants for their interest in FroggaBio Inc and in this position. All qualified applicants will receive consideration and successful candidates who are selected will be contacted for further assessment. FroggaBio is an equal opportunity employer and strongly supports diversity in the workplace.