Cross Border Coordinator - Afternoon Shift

Frontier Supply Chain Solutions Inc. is a provider of Canadian and US Customs Services, Trade Consulting, Supply Chain Logistics, including courier, TL and LTL services.

We are seeking Cross Border Coordinator with a strong customer service background to join our team at our Winnipeg location. In this role you will be dispatch-focused and customer-oriented, supporting both client, customer and internal service needs. You will be collaborating closely with internal teams, including the warehouse, customer service and dispatch to ensure smooth daily operations. Your commitment to service excellence will be key to ensuring our clients receive reliable, high-quality support and remain satisfied with our services we provide.

This role follows a Monday to Friday schedule, with an eight-hour workday beginning at 1:00 pm and running till 9:00pm. Flexibility to work on Sundays, as required, is also necessary.

As a Cross Border Coordinator, you will be responsible for:

• Coordinate customer shipments, schedule pickups, and track shipments from the U.S. to the company’s U.S. warehouse.
• Prepare and verify Bills of Lading (BOLs) for accuracy and attach PARS stickers as required for customs clearance.
• Coordinate with Customs Brokers to ensure required documentation, including electronic manifests, ACE, ACI, and PARS, is completed and accepted, while resolving customs-related issues and ensuring regulatory compliance.
• Schedule pickups through courier and carrier websites, track inbound and outbound shipments, and resolve delays to ensure timely delivery.
• Provide clear instructions to warehouse teams in the U.S., Saskatoon, Toronto, and Winnipeg regarding freight handling and processing.
• Enter and update shipment and operational data in logistics and trucking software.
• Complete reports and analyze transportation data to support operational efficiency and accurate record-keeping.
• Collaborate with the Business Development team to address customer concerns and assist with account setup and customer onboarding.
• Contribute to process improvement initiatives and resolve internal and external operational issues.
• Support the Operations and Logistics departments as required to ensure smooth daily operations.
• Act as a backup contact for Long-Haul Drivers throughout the evening shift, communicating important information via text, phone calls, or face-to-face.

You and Your skills:

• Experience in transportation is considered an asset.
• Knowledge of FMCSA and DOT regulations is considered an asset. 
• Post-secondary education in a related education is preferred.
• Proficiency in Microsoft Office (Word, Outlook, and Excel).
• Experience learning new software systems.
• High degree of accuracy and attention to detail.
• Ability to analyze, problem solve, prioritize tasks and meet deadlines.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to work independently or within a team.
• Ability to work in a faced paced environment.

While we thank everyone for their interest please be advised that only those selected for an interview will be contacted.

Frontier is an equal opportunity employer and is committed to Diversity and Inclusion in the Workplace.

For more information about Frontier visit our website at www.frontierscs.com. 

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