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Frontier Supply Chain Solutions

Dispatch / Customer Service Coordinator

Toronto, ON, Canada

$18.5 to $21.5 CAD / hour

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Job details

Pay: $18.5 to $21.5 CAD / hour
Posting language: English
Posted: Oct 5, 2026

Original job description

Frontier Supply Chain Solutions Inc. is a provider of Canadian and US Customs Services, Trade Consulting, Supply Chain Logistics, including courier, TL and LTL services.

We are looking for a detail-oriented Customer Service Specialist to join our team at our North York location. In this role, you’ll be the primary point of contact for clients, ensuring shipments are tracked and delivered on time. The ideal candidate is proactive, tech-savvy, and able to manage multiple tasks in a fast-paced environment. This role handles on average 115 new tickets a day which come from both small to large account inquiring about the status of their freight.

This role follows a Monday to Friday schedule, with an eight-hour workday beginning at 8:30am and ending at 4:30pm.

As a Customer Service Specialist, you will be responsible for:

Act as the primary point of contact for clients, responding to inquires and providing timely, accurate updates.
Monitor and track shipments, coordinating with partner to ensure on-time delivery.
Investigate and resolve shipment issues using multiple systems and tools, applying strong problem-solving skills.
Effectively prioritize tasks, manage competing deadlines, and perform well in high-pressure environments.
Meet established SLAs for response time and ticket resolution within customer service platforms.
Accurately process inbound customer orders, including detailed client information, product selection and pricing.
Review and verify order details to ensure accuracy, proper billing and efficient payment processing including returns and backhaul entries.
Coordinate with dispatch and warehouse teams to ensure timely and accurate delivery of freight and parcels.
Provide professional customer support via phone and email, addressing inquiries related to order status, pricing and general concerns.
Resolve customer issues with a solution-oriented approach, escalating when necessary and proactively communicating updated or delays.
Act as backup support for your local dispatch board when required.

You and Your skills:

Experience in transportation is considered an asset.
Proficiency in Microsoft Office (Word, Outlook, and Excel).
Ability to analyze, problem solve, prioritize tasks and meet deadlines.
Strong written and verbal communication skills.
Strong organizational skills with the ability to work independently or within a team.
Ability to work in a faced paced environment.

While we thank everyone for their interest please be advised that only those selected for an interview will be contacted.

Frontier is an equal opportunity employer and is committed to Diversity and Inclusion in the Workplace.

For more information about Frontier visit our website at www.frontierscs.com.

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More about this job

Responsibilities

The Customer Service Specialist acts as the primary point of contact for clients, managing shipment tracking and resolving delivery issues. They are responsible for processing orders, maintaining accurate billing records, and coordinating with dispatch and warehouse teams.

Requirements

Candidates should possess strong organizational and communication skills with proficiency in Microsoft Office tools. Experience in the transportation industry is considered an asset for this fast-paced role.

Skills

Customer Service
Shipment Tracking
Logistics
Problem Solving
Microsoft Office
Outlook
Excel
Data Entry
Communication
Time Management
Dispatching
Order Processing
Billing
Conflict Resolution
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain
Logistics
Customs Services
Courier
TL
LTL
Customer Service
Shipment Tracking
Dispatch
Microsoft Office
Word
Outlook
Excel
SLA
Order Processing
Billing
Backhaul
Transportation
Data Entry
Problem Solving

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