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Added 23 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Laval, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 38 mins ago
R
Banking Advisor
RBC
Hanna, AB
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 38 mins ago
TF
EHS Specialist I
Thermo Fisher Scientific
Whitby, ON
- Full-time
Provide Environmental Health and Safety (EHS) support to the EHS Team, Operations, maintenance and Pharmaceutical Development Services (PDS).
Added 2 hours ago
PG
Supply chain specialist - procurement
Pewter Graphics
Victoria, BC
- From $36 CAD / hour
- Full-time
- On-site
Purchase general and specialized equipment, materials or business services
Added 2 hours ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11693
Added 2 hours ago
SM
RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11517
Added 2 hours ago
LM
Digital Marketing Specialist
Luminaq Media Inc.
Toronto, ON
- $65,000 CAD / year
- Full-time
…and lead generation. We’re looking for a Digital Marketing Specialist to plan, launch, and optimize campaigns that deliver…
Added 3 hours ago
W
Project Engineering Manager
Worley
Vancouver, BC
- Full-time
…procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we…
Added 3 hours ago
PC
LICENSED PRACTICAL NURSE (CASUAL)
PHS Community Services Society
Vancouver, BC
- Full-time
…dedicated medical office assistants. We are part of PHS Community Services Society, which provides low-barrier housing and community supports to marginalized people in Vancouver’s Downtown…
Added 3 hours ago
BC
Power BI Developer
BI Control
Halifax, NS
- Full-time
Client Engagement: Establish and maintain relationships with clients, understanding their data analytics needs and offering customized BI solutions.
Added 6 hours ago
FP
Technical sales specialist
Fabco Plastics Western Limited
Acheson, AB
- From $38.5 CAD / hour
- Full-time
- On-site
Assess client’s needs and resources to recommend the appropriate goods or services
Added 8 hours ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
Due to continued client growth and several new customer onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional…
Added 8 hours ago
DS
Account Manager
Digital Shift®
AB · Edmonton, AB
- Full-time
Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone and email communication
Added 9 hours ago
GR
Payroll specialist
Gestion Résidences des Bâtisseurs Inc
Montréal, QC
- From $70,500 CAD / year
- Full-time
- Hybrid
Added 9 hours ago
NB
OTC Regulatory Project Advisor
National Bank of Canada
Montreal, QC
- Full-time
…Capital Operations (CMO) team at National Bank means acting as a specialist in regulatory reporting for over-the-counter (OTC) derivatives. In this role, you will contribute to the quality,…
Added 10 hours ago
AS
Technical sales specialist
AirStream Systems Inc.
Waterloo, ON
- From $38.5 CAD / hour
- Full-time
- On-site
Assess client’s needs and resources to recommend the appropriate goods or services
Added 11 hours ago
PC
Chef de partie
Pacific Coast Catering
Vancouver, BC
- From $23 CAD / hour
- Full-time
- On-site
Supervise activities of specialist chefs, chefs, cooks and other kitchen workers
Added 12 hours ago
TT
Esthetician
THE TEN SPOT fredericton
Fredericton, NB
- From $20 CAD / hour
- Full-time
- On-site
Aesthetician/esthetician and skin care specialist
Added 13 hours ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles
Shoppers Drug Mart
Brossard, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 14 hours ago
IL
LIS Application Specialist
In-Common Laboratories (ICL)
Toronto, ON · North York, ON
- Full-time
In-Common Laboratories (ICL) is recruiting for a permanent, full-time Laboratory Information System (LIS) Application Specialist to support the timely, accurate, and uninterrupted exchange…
Added 14 hours ago
SM
RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11517
Added 14 hours ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11693
Added 14 hours ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11693
Added 14 hours ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11693
Added 14 hours ago
SM
RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11517

Frontier Supply Chain Solutions

Dispatch / Customer Service Coordinator

Toronto, ON, Canada

$18.5 to $21.5 CAD / hour

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Job details

Pay: $18.5 to $21.5 CAD / hour
Posting language: English
Posted: Oct 5, 2026

Original job description

Frontier Supply Chain Solutions Inc. is a provider of Canadian and US Customs Services, Trade Consulting, Supply Chain Logistics, including courier, TL and LTL services.

We are looking for a detail-oriented Customer Service Specialist to join our team at our North York location. In this role, you’ll be the primary point of contact for clients, ensuring shipments are tracked and delivered on time. The ideal candidate is proactive, tech-savvy, and able to manage multiple tasks in a fast-paced environment. This role handles on average 115 new tickets a day which come from both small to large account inquiring about the status of their freight.

This role follows a Monday to Friday schedule, with an eight-hour workday beginning at 8:30am and ending at 4:30pm.

As a Customer Service Specialist, you will be responsible for:

Act as the primary point of contact for clients, responding to inquires and providing timely, accurate updates.
Monitor and track shipments, coordinating with partner to ensure on-time delivery.
Investigate and resolve shipment issues using multiple systems and tools, applying strong problem-solving skills.
Effectively prioritize tasks, manage competing deadlines, and perform well in high-pressure environments.
Meet established SLAs for response time and ticket resolution within customer service platforms.
Accurately process inbound customer orders, including detailed client information, product selection and pricing.
Review and verify order details to ensure accuracy, proper billing and efficient payment processing including returns and backhaul entries.
Coordinate with dispatch and warehouse teams to ensure timely and accurate delivery of freight and parcels.
Provide professional customer support via phone and email, addressing inquiries related to order status, pricing and general concerns.
Resolve customer issues with a solution-oriented approach, escalating when necessary and proactively communicating updated or delays.
Act as backup support for your local dispatch board when required.

You and Your skills:

Experience in transportation is considered an asset.
Proficiency in Microsoft Office (Word, Outlook, and Excel).
Ability to analyze, problem solve, prioritize tasks and meet deadlines.
Strong written and verbal communication skills.
Strong organizational skills with the ability to work independently or within a team.
Ability to work in a faced paced environment.

While we thank everyone for their interest please be advised that only those selected for an interview will be contacted.

Frontier is an equal opportunity employer and is committed to Diversity and Inclusion in the Workplace.

For more information about Frontier visit our website at www.frontierscs.com.

#IND1

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More about this job

Responsibilities

The Customer Service Specialist acts as the primary point of contact for clients, managing shipment tracking and resolving delivery issues. They are responsible for processing orders, maintaining accurate billing records, and coordinating with dispatch and warehouse teams.

Requirements

Candidates should possess strong organizational and communication skills with proficiency in Microsoft Office tools. Experience in the transportation industry is considered an asset for this fast-paced role.

Skills

Customer Service
Shipment Tracking
Logistics
Problem Solving
Microsoft Office
Outlook
Excel
Data Entry
Communication
Time Management
Dispatching
Order Processing
Billing
Conflict Resolution
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain
Logistics
Customs Services
Courier
TL
LTL
Customer Service
Shipment Tracking
Dispatch
Microsoft Office
Word
Outlook
Excel
SLA
Order Processing
Billing
Backhaul
Transportation
Data Entry
Problem Solving

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